# WasteConnect — user reviews > 160 indexed App Store user reviews of WasteConnect by Waste Connections, Inc., rated 4.70/5 from 9,356 ratings. - Source: https://appshunter.io/ios/app/wasteconnect/id1442351850/reviews - App overview in markdown: https://appshunter.io/ios/app/wasteconnect/id1442351850.md - Rating breakdown: 5★ 7,608 · 4★ 1,312 · 3★ 138 · 2★ 64 · 1★ 234 ## What do users think of WasteConnect? Overall sentiment: neutral **Pros** - 🚀 Consistent and reliable service - 📆 Helpful pickup reminders - 💻 Convenient online features - 🤝 Courteous and hardworking staff - 🌳 Promotes environmental awareness **Cons** - 🕰️ Long wait times for customer service - 📆 Inaccurate pickup schedule information - 🚚 Declining service quality over time - 💰 Increasing prices without justification - 🐛 App functionality issues **Commonly reported bugs** - App unable to find customer addresses - Notifications not working consistently - Incorrect pickup schedule information displayed in the app **Most requested features** - Ability to report missed pickups through the app - Option to pay annual service fee through the app - Improved address search and location recognition in the app - Notifications for service delays or changes to the pickup schedule ## Newest reviews (18 of 160) ### 1/5 — This app is trash! *2026-01-06, version 2025.12.10* I got a new phone and tried to lookup my address. I saw the address show up in the recommendations as I’m typing it, but when I tap on my address it just blinks and nothing happens. If I type out the full address it tells me no service is available!? I’ve had service for a few years so I know that isn’t correct. It would be nice if I could use the app to purchase a 2nd trash can, but that isn’t even an option that I saw. This app needs to be re written from the ground up and have some options added to it. ### 1/5 — Not working *2026-01-03, version 2025.12.10* Would love to use the app if it worked and wouldn’t glitch so much, once I am able to get around it and type my full address in, says it doesn’t exist, is this a work in progress or not at all ### 1/5 — App doesn’t work *2026-01-03, version 2025.12.10* First time using this app and after searching my home address… I can’t select it and app does nothing. ### 1/5 — This app update…. Arrgh *2025-12-31, version 2025.12.10* This app used to open and work fine for at least the way it was programmed to work. I still found it a bit annoying, but now it’s asking for an address and I enter my address and it tells me can’t find my address so I can’t see any information about the waste management pick up or recycling dates for my address. What the heck… ### 1/5 — Unusable *2025-12-31, version 2025.12.10* App no longer functional. ### 1/5 — Bad app *2025-12-31, version 2025.12.10* Not working contact customer service but they say work on it it has been month and still not working ### 3/5 — App doesn’t work anymore *2025-12-24, version 2025.12.10* App doesn’t recognize my address anymore, so I can no longer use it…bummer! I’ve deleted and added it back and still can’t get past the address screen. Can you guys please fix this ### 1/5 — 👎🏻 *2025-12-23, version 2025.12.10* Doesn’t recognize my home address ### 1/5 — Doesn’t accept address *2025-12-22, version 2025.12.10* Although my address appears when I start entering it, selecting my address does nothing. I wanted to use the ‘Waste Wizard’ feature but it requires an address. ### 1/5 — Doesn’t work *2025-12-21, version 2025.12.10* It finds my address but won’t load anything. This app is pointless ### 1/5 — Worthless app *2025-12-19, version 2025.12.10* So bad, doesn’t work at all ### 3/5 — Let me tip *2025-12-12, version 2025.12.10* I thought appreciate your driver was a tip section. Our trash pick up is always early, with young kids it’s impossible to be ready outside to give a holiday tip, also I never have cash. ### 1/5 — This app is useless *2025-11-19, version 2025.9.29* This app is useless ### 1/5 — Useless app *2025-09-12, version 2025.8.22* The app has not work properly since I downloaded it several months ago. ### 3/5 — Company good, App bad *2025-09-06, version 2025.8.22* Over the last several years as a client of this company, I have had trouble with the app recognizing my address after I got a new phone. This time the app says my address doesn’t exist for the last 6 months. They used to fix this quickly but not anymore. I have contacted them repeatedly for help to no avail. Would love to have the convenience of this app again. ### 1/5 — Calendar *2025-08-06, version 2025.7.28* Calendar only, not an app ### 1/5 — App doesn’t work *2025-08-03, version 2025.7.28* App tells me address not available! Worthless ### 3/5 — Works but not updated recently. *2025-07-27, version 2023.4.17* Minus 2 stars for lack of attention. Everything works as needed but every time I open this app it says “Update Available! Please turn on Automatic Updates” Well I have automatic updates ON already and I tried uninstalling and reinstalling app to make sure it was the latest version but still get that message. App in the iOS store says current version is now 2 years old, so why it’s saying this just seems to be a bug. Developers need to review the state of this app and give it a once over to make sure it’s correct for latest OS. As a developer myself I can say that 2 years is too long to not have some sort of code review/ bug fixes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Boo 👎 *2026-08-07, version 2026.7.24* Won’t even find my address. Useless app. ### 1/5 — Failed support *2026-07-31, version 2026.7.24* Never picked up the garbage, only seen assistance by dropping off the bins and picking them up. Been wi5out proper service for 3 weeks ### 1/5 — Inaccurate *2026-05-25, version 2026.4.8* When I type in my address the app states they do not pick up at that location, when they do—extremely frustrating! ### 1/5 — How? *2026-05-05, version 2026.4.8* How has this app gotten the good reviews? This app feels extremely unsecured, and feels like a 10 year old created it. ### 1/5 — Calendar *2026-03-17, version 2026.3.11* Calendar only, not an app ### 1/5 — This App is useless *2026-03-01, version 2026.2.18* In today’s age, what is the point of having an app that won’t allow you to access your account or pay a bill? ### 1/5 — Calendar *2026-02-20, version 2026.2.18* Calendar only, not an app ### 1/5 — Horrible *2026-01-31, version 2026.1.5* Won’t find my address ### 1/5 — Calendar *2026-01-07, version 2026.1.5* Calendar only, not an app ### 1/5 — Not working *2026-01-06, version 2025.12.10* I start to enter my address and it pops up, but when I click it it either does nothing, or has a loading screen until it times out. ## Most praised reviews (10 highest-rated) ### 5/5 — Maxita *2025-08-29, version 2025.8.22* Maxita ### 5/5 — Grateful… *2025-07-15, version 2023.4.17* After having a service that wasn’t reliable it’s really great being able to count on Waste Connections. 👍 ### 5/5 — Collect on time *2025-06-27, version 2023.4.17* Collection time prior notice love it. Easy to submit vacation notice to stop delivery. Very clean maintenance men who pick up, very polite and curious. Best service I have had since leaving California. ### 5/5 — Great service *2025-06-18, version 2023.4.17* Easy to pay and service is great ### 5/5 — Nice! *2025-05-29, version 2023.4.17* I like the reminders on trash collection dates. ### 5/5 — Always when pick up is *2025-05-26, version 2023.4.17* I can always know when to put out the garbage,, during a Holiday,, ### 5/5 — App ❤️ *2025-05-24, version 2023.4.17* Love the app and the reminders! ### 5/5 — Useful tool *2025-04-30, version 2023.4.17* This app is very useful to know your day of service. It will also remind you what day your recycling pick up is. ### 5/5 — Recycling reminder *2025-04-28, version 2023.4.17* I like the reminder for recycling. No longer asking, “is it this week or next?” ### 5/5 — I’m not that guy anymore *2025-04-22, version 2023.4.17* I’m not the guy putting his trash out on a holiday. I’m not the guy leaving large trash outside his house for weeks. I’m not the guy who forgot it was trash day and running out there as the truck comes. I’m not that guy anymore. Can’t believe how helpful this app is. Big fan. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*