# WaterLink Home — user reviews > 25 indexed App Store user reviews of WaterLink Home by LaMotte Chemical Products Company, rated 4.10/5 from 37 ratings. - Source: https://appshunter.io/ios/app/waterlink-home/id1500943677/reviews - App overview in markdown: https://appshunter.io/ios/app/waterlink-home/id1500943677.md - Rating breakdown: 5★ 27 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 7 ## Newest reviews (5 of 25) ### 1/5 — Great idea - doesn’t really work. *2022-05-14* I upgrade from colorq to colorq2x because the blind tooth reporting and data collection sounded awesome. To date (numerous tries) I have never completed a test. Every time the phone goes to sleep , a record is missed, something goes wrong. The whole thing is kind of flakey (both the color q and the software and together they are a bit of a fail. ### 1/5 — No One To Ask *2022-05-11* I just purchased the ColorQ 2X and downloaded the app. I am a new user and trying to create an account is pathetic. I put in name and what password I want and that’s all there is folks. I scanned the reviews on here and cannot see where the app creators answer peoples questions. I don’t need this app any how, I do have log book and pen!!! ### 1/5 — Where’s the data? *2022-04-13, version 1.17* I just used this app with my ColorQ 2x unit. The app connected and I performed all the tests… but there are now results logged in the app, or not anywhere I can find them. Good thing I wrote them down while testing! What’s the point of this app if it doesn’t record properly? ### 2/5 — Needs work *2021-08-15* Some good things with this app but also some bad. It’s nice having all my results go directly to the app so I don’t have to keep a spreadsheet anymore. But sometimes it times out and I lose all of my results. But the biggest issue is the horrible recommendations. I’m not going to drain 40% of my pool because my calcium hardness is 4 ppm out of range. No one is going to do that. And if anything else is out of range you get no further instructions. This app should be able to tell me what my pool store would. My alkalinity is low but the only instruction I get is to drain 40%. So from that respect, it’s rather useless. If they can fix the recommendations and the timing out, I would give it 4 stars. ### 2/5 — Very Disappointed *2021-07-05* This is a good idea, but I am very disappointed in the execution. It appears that no thought was invested in the actual use of the app/product integration. What it does, it does well. But there are so many weaknesses in the implementation. All things considered I am sorry I invested in the product. I made a significant investment in LaMotte and their technology. I upgraded to the Colorq2x to take advantage of the app integration. So far, the app is not adding any value to the product. LaMotte let me down 😕 What I Like *Results are transferred from the Colorq 2x to my app. No opportunity for data entry errors *My test history is tracked in the app. Very handy when shopping for supplies. What Needs Much Improvement *The process for initiating the Bluetooth connection between the phone and the tester is confusing. You will receive confirmation of your connection, but the display gives the impression that there are additional steps required to complete the connection. There are no additional steps required, test data pops up when the first test is complete. *Don’t let your phone or your Colorq device time out. You will have to start over with your testing. *The timeout value on the Colorq device cannot be changed. Per LaMotte support, you have five minutes between tests. *No support for adding notes *No support for tracking my salt level *No support for picking up testing after the last result when something times out on you. *Per LaMotte tech support there is no web portal for viewing your test history. To have this feature you must invest in the Pro version of this app. *The only data export option is e-mail. Sorry, you have to manually manipulate your data to get it in a spreadsheet or other logging tool. *Suggestions for treating water chemistry problems are helpful. They could be better by providing a sequence of application along with the correct timeline for adding multiple chemicals. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very poor update *2026-06-07* This year’s app update has caused significant lag in Bluetooth connection between my iPhone and ColorQ 2x. Sometimes it does not see the device at all, despite the ColorQ being powered on and the Bluetooth symbol flashing. Even when it does ultimately connect, it takes several minutes to establish a connection, with the app simply flashing “scanning for BLE devices” for 2-5 minutes prior to establishing a connection. This seems like a bug that should have been identified and addressed prior to releasing this version. The update is significantly extending the time it takes me to test my water. Very disappointing. **Developer response:** Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this, please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate. ### 1/5 — The new update broke the connection to my Spin Touch. *2026-05-14* The new software has a better look and feel but it does not find my spin touch. Stays in scanning BLE devices phase. Shameful. **Developer response:** Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this quickly, please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate. ### 1/5 — New update broke it *2026-05-06* The new update broke the app. Every time I select pool, it asks me to set the profile and when I hit save it just hangs. I deleted it and reinstalled, reset my phone, restarted the colorQ but nothing gets me to where I start testing chemicals. An app that worked great for years just turned my expensive test kit into junk. **Developer response:** Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this quickly, please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate. ### 1/5 — From good to horrible *2026-05-06* This App used to work very well….until this update. Now it does not remember the login info and it has to be typed every single time. Also it is more difficult to navigate. Please go back to previous version for those of us that buy the testing chemicals **Developer response:** Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this quickly, please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate. ### 1/5 — New update doesn’t allow app to work *2026-05-06* Revert! Fix this **Developer response:** Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this quickly, please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate. ### 1/5 — Lost data *2026-05-05* Won’t connect to test unit. No help from app. If your phone goes to sleep, all is lost. Not good at all, find something else. Update: they updated app, which caused all my data to be deleted. Now it won’t connect to Color Q 2x. Now goes to blank screen. Wow, expensive brick. **Developer response:** Thank you for taking the time to share your experience with the latest update, we’re sorry to hear about the issues you’re encountering. We’d like to help resolve this as quickly as possible. Within the app, there is an option to “Submit a Bug”, where you can include your WaterLink Home username along with details about the issue. This will allow our support team to investigate your specific case, including the connection problem and missing data. ### 1/5 — Can’t Connect *2025-08-08, version 1.30* Won’t connect to test unit. No help from app. If your phone goes to sleep, all is lost. Not good at all, find something else. ### 1/5 — Readings disappear *2025-07-20* When taking readings the app either changes pages or times out and the reading disappear. You should be able to continue from where you left off or be able to pause so that all of the readings go into the same timeframe. I have some reading that have been split into two, but more often than I want it to happen, the reading disappear ha just disappear. ### 1/5 — Garbage *2024-04-26, version 1.26* I can’t even get the app to work. Downloaded it on my iPhone and then I go to set up a password and it keeps telling it is already being used. Tried 18 times with 18 different passwords with the same result. This is a garbage app for sure. ### 1/5 — Can’t create account *2023-05-13, version 1.18* I have entered my information and I never receive the email to verify my account. I have asked it to resend multiple times and have looked in junk mail but nothing. ## Most praised reviews (10 highest-rated) ### 5/5 — Very pleased *2026-05-14* Speedy and accurate service provided by Brandon for questions getting my Spin Touch working after a software update. **Developer response:** Thank you so much for your kind feedback! We're glad we could quickly resolve the issues you experienced after the update, and we truly appreciate you taking the time to share your experience. Providing timely and helpful support is very important to us! ### 5/5 — App Update *2026-05-12* I encountered several issues after the recent app update. I emailed support late on a Friday afternoon and was pleased to get a quick response back. Brandon was very helpful, resolved my issues and followed up to make sure everything was working correctly. Great customer service!!! **Developer response:** Thank you so much for your kind feedback! We're glad we could quickly resolve the issues you experienced after the update, and we truly appreciate you taking the time to share your experience. Providing timely and helpful support is very important to us! ### 5/5 — Does What I Need *2023-05-29* Although it took two passes thru the process, once over the short learning curve I learn everything I need about my pool water. ### 5/5 — Easy and simple *2023-04-20* We use this together as a family testing water, and everyone knows how to use it. Highly recommend. ### 5/5 — Great App *2023-04-20, version 1.18* Love this app ### 5/5 — Awesome! *2023-04-14* Love the simplicity. Took me 30 minutes to get my wife up to speed and she isn’t technical at all. I’m out of town all the time for work so she is the maintenance tech. We love it! ### 4/5 — Great but a few improvements would make it perfect *2021-02-17* So far I’m loving the device and app. It’s simple and clean. But a few times already my phone has fallen asleep or a call came in and the app focus gets interrupted. When switching back it has lost the results I’ve recorded so far and I usually end up having to start over because I can’t remember the exact numbers. It would be great if the app stores in progress tests and lets you manually correct a test. ### 3/5 — Needs more Customization Features *2024-03-27* The WaterLink Solutions App interface works well with my ColorQ test kit, but it would be much more useful if I could adjust the parameter ranges in the App to those recommended by MasterSpas for my swim spa and hot tub. That would make the correction recommendations more accurate to my specific needs. When I wrote LaMotte they replied “The WaterLink Solutions Home app is designed as a simple, easy to use program for the average homeowner and does not offer much customization or alteration to the prebuilt profiles. LaMotte also offers WaterLink Solutions Pro which is designed for pool professionals and users who require more customization to the profiles. The base subscription is free for WaterLink Solutions Pro.” As a homeowner, if you give me the ability to customize my chemicals in the App I should also be able to customize the parameter ranges. Having incorrect parameter ranges gives me erroneous correction recommendations because it calculates based on the incorrect ranges. This should be a simple update and I shouldn’t have to switch to the Pro version of the App to get this minimal level of functionality. ### 2/5 — Worked great up until the most recent update *2024-11-02* Before the last update, I use the photo to scan my test strips and it worked great! Now every time I go to scan the photo it just sits there and spins and tells me “ image is currently being processed”. Never returns any results. ### 2/5 — So close to being helpful *2022-04-28* There is no option for manually inputting or editing results. So, if my iPhone times out and locks while a test is being performed, that result won’t get captured unless you cycle back through all the tests. The app really needs an edit and a manual entry option. Also, the app spits out recommendations, which is nice I suppose. But they skipped a step whereby the result is compared to the target range. Unless you memorize, you have to now cross reference to some other source to see how high/low each of your tests are against target. I’m deleting and finding an app that I can just manually input the data. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*