# Watertown Savings Bank — user reviews > 23 indexed App Store user reviews of Watertown Savings Bank by WATERTOWN SAVINGS BANK (INC), rated 4.80/5 from 1,592 ratings. - Source: https://appshunter.io/ios/app/watertown-savings-bank/id639629518/reviews - App overview in markdown: https://appshunter.io/ios/app/watertown-savings-bank/id639629518.md - Rating breakdown: 5★ 1,447 · 4★ 92 · 3★ 17 · 2★ 11 · 1★ 25 ## What do users think of Watertown Savings Bank? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Convenient mobile features - 💡 Useful mobile deposit **Cons** - 🐛 Login issues - 🐛 Unreliable app functionality - 🔍 Lacking key features (Touch ID, check deposit) **Commonly reported bugs** - App crashes or fails to load - Inconsistent mobile deposit functionality - Compatibility issues with iOS updates **Most requested features** - Fingerprint/Touch ID login - Improved mobile check deposit - More feature parity with other banking apps ## Newest reviews (3 of 23) ### 2/5 — Not reliable *2016-10-15, version 6.0.1716* App only works half of the time. ### 3/5 — Mobil deposits undependable *2014-04-12, version 4.3.198* I would like to give this app five stars but the mobil check deposits are just too undependable. More often than not I have to goto the bank to deposit checks. ### 2/5 — Only one check deposit a day *2013-07-15, version 2.5.23* Unlike other bank apps, this one only allows you to make one check deposit a day. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupid *2025-10-26, version 25.1.31* Always a problem ### 1/5 — update, ios 12.5.5 no longer will work or load per message *2021-11-07, version 21.2.70* Latest update for ios 13 made it stop working for ios 12.5.5 Message says one can use or download prior version, but impossible to do as it keeps going back with message to download prior versions and unable to do it. Endless tries with unusable app now. Very poor update disabled my version that was fine about a week ago.... Update people could not have validated being able to load and use existing version a week ago. Shoddy coding. ### 1/5 — Awful *2021-06-14, version 20.2.80* Half the time you can’t even log in to see your own account information. It’s absolutely awful. Whats the point in this app if I can’t use it half the time. ### 1/5 — So frustrating *2020-04-16, version 19.3.20* No matter if your password is correct, it doesn’t let you in. Especially after updates, erases everything and you need to set up your face recognition IF it even lets you log in. SO ANNOYING ### 1/5 — Works only 1 out of every 10 times you open it *2019-11-23, version 19.2.50* The app is terrible. You deposit checks into a mystery land where they are never to be see again, or you have to call the bank to check on them. And even then, days go by without answers. Not pleased with the app, not pleased with the bank. Ready to change to a bank that upholds a higher standard of technology to ensure that these things don’t happen so often. ### 1/5 — Fix it *2019-09-13, version 19.1.40* I don’t know who the developers of this app are but you guys seriously need to update and fix it. Even when the correct password is typed it doesn’t not let you sign in. Only send your an alert to contact them for further assistance even after i just changed my password and reset the app. Still will not let you sign in. Touch id. One word -WACK. What’s the point of having it if it doesn’t work or requires you to still put in your password. Y’all gotta fix this for real. Use Bank of America as a model of how your app should run. ### 1/5 — Uniquely terrible - needs Touch ID & Check Deposit *2016-07-08, version 5.0.134* Desperately needs an update to keep up with other institutions' mobile offerings. App does not have Touch ID (??!!!) nor does it allow mobile check deposit (apparently the iPad version is advertised as having this function, but the iPhone version does not. This makes no sense). I essentially use Mint to track my spending since the WSB lacks usability and functionality. ### 1/5 — Needs fingerprint signin *2016-06-02, version 5.0.134* Constant login problems requiring phone all. My other banks all allow fingerprint recognition. Pay the $2 and improve your app! ### 1/5 — Mobile deposit nonexistent *2015-09-29, version 4.7.153* The whole reason I downloaded this app was mobile deposit- and with the latest version of the app, on a new phone and the latest iOS (9.0), Deposits isn't even showing up as a menu option. ### 2/5 — Wouldn’t recommend *2024-03-10, version 23.2.30* Besides being safe from banking under a bigger company that would care less about you i would not recommend this app it doesn’t do the things it says it can and it and the bank have way too many problems ## Most praised reviews (10 highest-rated) ### 5/5 — I love my bank *2023-11-22, version 22.2.200* How many people can say that about their bank ? The employees are kind, helpful, never annoyed with anyone, not patronizing or cold as in most banks, it’s obviously important to them to give good service. There’s an amazing woman named Gail at the Mt Auburn street location, she remembers not only me but my son whom she met only once four years ago, and said hello to me and asked me about my son as soon as I walked in. This is a bank that deserves business. ### 5/5 — Best Bank Ever! Real people, real help! *2022-08-19, version 22.1.50* Had them for years - nothing like the ‘big banks’! Great, available service all the time. ### 5/5 — Awesome *2021-01-14, version 20.2.50* Great bank!!! 🥰 ### 5/5 — Service *2019-08-13, version 19.1.40* Watertown Savings Bank has the best Service if any bank around. They are accommodating, friendly and always there to help. I’ve been a customer for over 60 years!! DLT ### 5/5 — Convenient *2019-04-08, version 18.3.80* Love the apocalypse do everything I need to manage my accounts! ### 5/5 — Very useful app *2019-04-08, version 18.3.80* I love the mobile deposit feature. No need for ATM visits anymore. Very convenient and a time-saver. Banking redefined! ### 5/5 — Love this especially for pop money! *2013-08-28, version 2.5.23* This a great app. Very easy to use especially bill pay and PopMoney. Glad they added the mobile deposit feature. ### 5/5 — Mobile deposit *2013-08-28, version 2.5.23* Customers can deposit multiple checks per day as long as the total dollars are within your daily limit. ### 4/5 — ArgHh *2019-11-27, version 19.2.50* Aaaaaarrrrrrrggggggghhhhhh ### 4/5 — Wish there more features *2013-06-14, version 2.5.23* I wish there were more features I could do. This app doesn't compare to BofA' mobile app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*