# Watsons MY

> Health and beauty retailer app with express delivery, virtual try-on, and member benefits. (iPhone/iPad app by Watson's Personal Care Stores Sdn Bhd.)

- Source: https://appshunter.io/ios/app/watsons-my/id1112796292 (this page in markdown: same URL + `.md`)
- Developer: [Watson's Personal Care Stores Sdn Bhd](https://appshunter.io/developer/1112796291)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.40/5 from 170 App Store ratings · 93 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 203 MB
- Languages: American English
- Released: 2019-01-18
- Data updated: 2026-09-02
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/watsons-my/id1112796292/reviews.md

## What is Watsons MY?

WATSONS ON-THE-GO
The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app.
Here's some of the latest features you will find:

EXPRESS DELIVERY
Need something urgently? Now you can switch on EXPRESS DELIVERY mode in'our app to have your order ready in as quickly as 2 hours. Choose to pick-up from your Watsons store, or have it delivered to your door.

DISCOVER MORE
The Watsons App is the perfect place to get inspired! For the beauty queen in you, use our #ColourMe Virtual Makeover tool to play around with different makeup and hair colours. For the health enthusiasts, our BMI/BMR Calculator can help you achieve your wellness goals. And learn about the latest trending topics from our Watsons experts and bloggers – all in the app.

VIRTUAL MEMBER CARD
You don't need to carry around your Watsons Card anymore. Just pop open your virtual card when you're shopping in our stores to collect points and unlock member-only discounts!

IN-STORE COUPONS AND VOUCHERS
There might be exclusive in-store coupons waiting for you – check the app to make sure you don't miss out on exclusive offers.

So what are you waiting for? Download our App now to enjoy the new Watsons online shopping experience!

## Key features

- Express delivery (2-hour option)
- #ColourMe Virtual Makeover tool
- BMI/BMR Calculator
- Virtual member card
- In-store coupons and vouchers
- Exclusive promotions

## What do users think of Watsons MY?

Overall sentiment: mixed

**Pros**

- 👍 Intuitive and user-friendly interface
- 🛍️ Easy product browsing and search functionality
- 💳 Seamless checkout process
- 🚀 Fast delivery options including express delivery
- 🎁 Exclusive member deals and promotions
- 📱 Digital membership card integration
- ⭐ Detailed product information and reviews
- 🏆 Top 10 items feature per category
- 💰 Points collection and redemption system
- 📦 Click & Collect convenience
- 🔄 Order tracking functionality
- ✨ Clean and well-organized layout
- 💚 Excellent for skincare and beauty shopping
- 🎯 Personalized product recommendations
- 🏪 Authentic products from official store

**Cons**

- 🐢 Slow app loading times
- 🐛 Frequent app crashes and freezing
- ⚠️ Misleading express delivery promises
- ❌ Voucher codes not working properly
- 🔗 Difficult member card linking process
- 📍 Click & Collect store list often empty
- 🚫 Limited to Malaysian phone numbers only
- 💬 Poor customer service responsiveness
- 📧 Slow email support responses
- 🔄 Inconsistent order status updates
- 💸 Refund processing delays
- 🔐 Registration and login issues
- 📱 Confusing navigation in some areas
- ⏱️ Slow checkout process
- 🔔 Excessive push notifications

**Commonly reported bugs**

- App crashes when searching certain brands
- Login failures with valid credentials
- Phone number validation errors with +60 prefix
- Click & Collect showing empty store lists
- Order history page displaying blank/white screens
- Cart items disappearing due to out-of-stock issues
- Payment processing failures requiring multiple attempts
- Voucher codes disappearing after failed transactions
- Order status showing delivered but not received
- Slow homepage loading
- Category pages closing automatically
- Promotional code entry requiring 20+ minute waits
- Submit buttons not activating despite filled fields
- Tracking numbers not found in system
- Inconsistent pricing between app and store
- Out-of-stock items still available for purchase

**Most requested features**

- Apple Wallet integration for membership cards
- Dark mode option
- Ability to select stored addresses during checkout
- Support for international phone numbers
- Improved notification categorization and filtering
- Better order history display
- Faster payment processing with TAC verification
- More responsive product filters
- Better product image resolution and catalog display
- Automatic voucher application without manual entry
- Improved live chat response times

## Recent user reviews (10 of 93)

All indexed reviews: https://appshunter.io/ios/app/watsons-my/id1112796292/reviews.md

### 5/5 — Good Prices

*2026-07-08*

Easy to pay…Thankyou Watsons

**Developer response:** Thank you for your ratings

### 5/5 — I'm Lovin It

*2025-11-14, version 25080.2.0*

Loving the new look on the app. Highly accessible and easier to navigate now.I totally loving the section where you can see the Top 10 items at Watson for each category as it helps me choose better and decide faster. Watson is totally listening to their consumers on improving their app. Kudos to the team for their hardwork. I love it when you check on a product and on the one page itself, you can see if there is any promotion that applies to the specific product.

### 5/5 — Recommended

*2025-11-13, version 25080.2.0*

I love using the Watsons app for my beauty and health needs! I's super easy to browse through products and the search function is really fast. I especially appreciate getting instant notifications for member-only deals and promotions, it helps me save money on my favourite items. The checkout process is smooth, and I can easily track my orders. It's so convenient to shop online and still earn and check my Watsons points right in the app. A must-have for any
Watsons member!

### 5/5 — Love it

*2025-11-11, version 25080.2.0*

As someone who's big on skincare, the Watsons app is super convenient especially when I'm close to running out on my fav products. The app itself is intuitive, user friendly and straightforward. Before this I would go to the physical store in Mid Valley and present my members card at the cashier. As much as i like shopping, this app has made my life that much easier especially with the excellent delivery service!!!

### 5/5 — Easy to find items

*2025-11-11, version 25080.2.0*

Super easy to use apps. Easy to find product and it shows all details in one page. Can compare price with many brands and I can see all reviews and feedbacks from other users too. And Sometimes, the product that i want are unavailable at physical store and i'll straight away open this apps to find the the product. It's also very useful for busy person so they can just purchase the product from this apps.

### 5/5 — User Friendly App

*2025-11-10, version 25080.2.0*

The Watsons app makes shopping so much easier and more convenient. I don’t need to bring my membership card anymore because I can just scan it directly from the app. It’s easy to check my points, browse promotions, and even shop online. I also love the exclusive offers like buy one free one and special member discounts. The app is simple, fast, and really helps me save money every time I shop at Watsons.

### 5/5 — Great

*2025-11-05, version 25080.2.0*

As a frequent Watsons shopper, I find the app super convenient and easy to use. The layout is clean, everything’s well-categorized, and I can quickly find what I need from skincare to supplements. It’s also great knowing every product comes straight from Watsons’ official store, so no worries about fakes. I love that I can shop anytime, pay easily with e-wallet or card, and even choose to pick up my order in-store when it’s more convenient.

### 5/5 — Better experience

*2025-11-04, version 25080.2.0*

The Watsons app makes my shopping experience so much better. The app's dashboard is also very user friendly and makes it super easy to browse through and purchase the products that I need. Each product also has pictures so i'm able to recognize them easily and they also have very clear details of the product so i'm able to check the ingredients of each skincare item since i have senstitive skin, so that is very important to me.

### 5/5 — Absolutely amazing app!

*2025-11-04, version 25080.2.0*

Absolutely amazing app! Super intuitive and user-friendly. I love how clean and simple the layout is, it makes browsing and buying products a breeze. Being able to read honest reviews from other shoppers before purchasing is a huge plus.
I’ve placed several orders through the app already, and everything has gone smoothly. Deliveries are quick, and the items always arrive in perfect condition.
Overall, this app is a solid 10/10, shopping at Watsons has never been this easy!

### 4/5 — love this app !

*2025-11-04, version 25080.2.0*

Nice app for everyday shopping and really convenient to have on my phone. It’s easy to search for the items I need, and I like that I can collect points with every purchase and redeem them for vouchers without any hassle. The promotions are updated regularly and always worth checking out, especially for members. Sometimes the app loads a little slow, but that only happens once in a while. Overall, it saves me time and makes shopping easier than going to the store every time.

## Frequently asked questions about Watsons MY

### What does the Watsons MY app do?

The Watsons MY app provides a convenient way to shop for health and beauty products. It offers features like express delivery, a virtual makeover tool, a BMI/BMR calculator, a virtual member card, and access to exclusive in-store coupons and promotions.

### What are the key features of the Watsons MY app?

Key features include express delivery with a 2-hour option, the #ColourMe Virtual Makeover tool for trying different makeup and hair colors, a BMI/BMR calculator for wellness tracking, a virtual member card for collecting points and discounts, and access to in-store coupons and vouchers.

### Is the Watsons MY app free to use?

Yes, the app is free to download and use. While the app itself is free, it does offer in-app purchases, which likely refer to the products you can buy through the app.

### What are the benefits of using the virtual member card?

The virtual member card eliminates the need to carry a physical card. You can use it in-store to collect points and unlock exclusive member-only discounts, ensuring you don't miss out on savings.

### How fast can I receive my order with express delivery?

The app offers an express delivery mode that can have your order ready in as quickly as 2 hours. You can choose to pick up your order from a Watsons store or have it delivered directly to your doorstep.

## Version history (last 5 releases)

### 26040.2.0 — 2026-09-02

WATSONS ON-THE-GO
The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app.
Here's some of the latest features you will find:

EXPRESS DELIVERY
Need something urgently? Now you can switch on EXPRESS DELIVERY mode in'our app to have your order ready in as quickly as 2 hours. Choose to pick-up from your Watsons store, or have it delivered to your door.

DISCOVER MORE
The Watsons App is the perfect place to get inspired! For the beauty queen in you, use our #ColourMe Virtual Makeover tool to play around with different makeup and hair colours. For the health enthusiasts, our BMI/BMR Calculator can help you achieve your wellness goals. And learn about the latest trending topics from our Watsons experts and bloggers – all in the app.

VIRTUAL MEMBER CARD
You don't need to carry around your Watsons Card anymore. Just pop open your virtual card when you're shopping in our stores to collect points and unlock member-only discounts!

IN-STORE COUPONS AND VOUCHERS
There might be exclusive in-store coupons waiting for you – check the app to make sure you don't miss out on exclusive offers.

So what are you waiting for? Download our App now to enjoy the new Watsons online shopping experience!

### 26032.2.1 — 2026-08-18

WATSONS ON-THE-GO
The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app.
Here's some of the latest features you will find:

EXPRESS DELIVERY
Need something urgently? Now you can switch on EXPRESS DELIVERY mode in'our app to have your order ready in as quickly as 2 hours. Choose to pick-up from your Watsons store, or have it delivered to your door.

DISCOVER MORE
The Watsons App is the perfect place to get inspired! For the beauty queen in you, use our #ColourMe Virtual Makeover tool to play around with different makeup and hair colours. For the health enthusiasts, our BMI/BMR Calculator can help you achieve your wellness goals. And learn about the latest trending topics from our Watsons experts and bloggers – all in the app.

VIRTUAL MEMBER CARD
You don't need to carry around your Watsons Card anymore. Just pop open your virtual card when you're shopping in our stores to collect points and unlock member-only discounts!

IN-STORE COUPONS AND VOUCHERS
There might be exclusive in-store coupons waiting for you – check the app to make sure you don't miss out on exclusive offers.

So what are you waiting for? Download our App now to enjoy the new Watsons online shopping experience!

### 26032.2.0 — 2026-07-23

WATSONS ON-THE-GO
The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app.
Here's some of the latest features you will find:

### 26031.2.2 — 2026-06-25

WATSONS ON-THE-GO
The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app.
Here's some of the latest features you will find:

### 26031.2.1 — 2026-06-11

WATSONS ON-THE-GO
The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app.
Here's some of the latest features you will find:

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*