# Wave Softphone — user reviews

> 6 indexed App Store user reviews of Wave Softphone by Gradwell Communications Ltd.

- Source: https://appshunter.io/ios/app/wave-softphone/id1474209869/reviews
- App overview in markdown: https://appshunter.io/ios/app/wave-softphone/id1474209869.md

## Most critical reviews (6 lowest-rated)

### 1/5 — No WiFi

*2026-02-17, version 3.2.4*

Not as promised wished I stayed with the other company

### 1/5 — Support

*2023-04-28, version 3.1.1*

Support from Gradwell is shocking

### 1/5 — Avoid like the plague

*2022-03-10, version 3.0.1*

Awful service, unreliable and causing missed calls to out business due the time it takes to connect the call.

Customers essentially here 2-3 rings before the phone even rings then once you hit answer it takes another 10-15 seconds to connect the call.

Called for help and stated I could not be helped as I needed to jump through an intense security check to receive tech support.

When asked about moving my plan to another provider I have been held at ransom to keep the product or pay for a full 3 year contract (changed from 2 years between sales call and paperwork) and lose the business number which I have paid for. 

Dodgy at every angle avoid like the plague.

### 3/5 — Speed to connect incoming calls

*2023-03-28, version 3.1.0*

The speed of connecting the incoming calls could do with been quicker.

### 5/5 — Great app, simple to use

*2022-09-08, version 3.0.3*

Great app for business on the go

### 5/5 — Simple and easy to use

*2020-02-14, version 1.1*

Really easy to set up and use. Great call quality

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*