# Wawa — user reviews > 574 indexed App Store user reviews of Wawa by Wawa, Inc., rated 4.50/5 from 62,760 ratings. - Source: https://appshunter.io/ios/app/wawa/id938319774/reviews - App overview in markdown: https://appshunter.io/ios/app/wawa/id938319774.md - Rating breakdown: 5★ 49,109 · 4★ 6,236 · 3★ 1,735 · 2★ 1,184 · 1★ 4,496 ## What do users think of Wawa? Overall sentiment: negative **Pros** - 🚀 Smooth app experience - 👍 Rewards program - 🚀 Quick order pickup **Cons** - 🐛 Frequent app crashes and glitches - 🔒 Security and privacy concerns - 💰 Unreasonable pricing for rewards - 🤔 Inconsistent app behavior **Commonly reported bugs** - Login issues - Inaccurate order status updates - Rewards not applying properly - Location services not working as expected **Most requested features** - Integrate with digital wallets - Allow order customization - Improve rewards program - Provide more transparent pricing ## Newest reviews (19 of 574) ### 2/5 — Maps don’t work *2026-08-29, version 26.2.0* Maps don’t work cannot search for a Wawa if location is not enabled. ### 4/5 — live notifications!! *2026-08-21, version 26.2.0* great app but there’s only one issue with it—the live notifications don’t go away unless you uninstall the app, if you make a mobile order and allow the live notifs then it’ll stay even when you got your order. other than that, i love it!! ### 3/5 — Great food. Several problems with the app! *2026-08-19, version 26.2.0* The food is awesome! I love how customizable the menu is! However, the app sucks! The favorites function does not work for the locations. And worse!!! There have been several times I will place an order and the app will say the order has gone through. But then I will pull up to the WaWa and the people there say the order failed! I do not have time to redo the entire order then wait for them to make it! Either make it so the app will tell me immediately or shortly after placing the order when it fails! That way I can immediately redo the order before I get there! ### 3/5 — Cool But… *2026-08-15, version 26.1.0* How come this app doesn’t have a dark feature like most apps at this point? That’s probably my biggest complaint about this app other than the bandwidth versus people using the app. ### 1/5 — App sucks *2026-08-13, version 26.1.0* This app will not let you accrue fuel points by using your credit card at the pump. What’s the point of this stupid app then? What a complete waste of time ### 1/5 — Payment methods *2026-08-12, version 26.1.0* How is it I can never add a payment method, yet every time I go to use the app at the pump it REPEATEDLY tries (and fails) to charge whatever card was originally in my app? It’s been YEARS that this has been an issue and now fix. Do better. ### 1/5 — Door dash feature *2026-08-12, version 26.1.0* The app is good for the most part, but the door dash feature is terribly flawed. First, you can’t just cancel your order on the app like normal. You have to physically call a support line each and every time you want to cancel, which can sometime take over half an hour to reach an agent at peak times. Also, stores apparently have a 1 hour policy, meaning if your order is waiting for an hour or more, they will just trash it and not notify you of doing so. Instead, you’ll have to wait for someone to attempt to pick up your order to find this out, which is a fantastic way to waste your time as well as your dashers time and money. If they are not going to fix these glaring issues, they should at least add a feature that allows you to see how many dashers are within a certain radius of you. This will at least give you an idea of whether or not you’ll actually get your order. Please fix this Wawa. ### 1/5 — Awful *2026-08-10, version 26.1.0* Trash app 30% of the time. ### 3/5 — Love the store but app sucks *2026-08-10, version 26.1.0* The app is always very laggy and there are times where it doesn’t even accept payment options. ### 1/5 — Awful on Android *2026-08-09, version 26.1.0* Super slow, if it decides to open at all. Wasn't always like this. What happened?? I have to try to get it to open it as I'm leaving the house. Sometimes it will open by the time I get to the store (5 minutes away by car), but most times I just see a red Wally the Wawa goose flapping his wings on a white background...flapping his wings but not going anywhere! 🙄🙄🙄 I've tried restarting my phone when this happens... doesn't help. I've uninstalled and reinstalled the app... didn't help either. ### 2/5 — This app sucks *2026-08-05, version 26.1.0* So many glitches and barely opens when I need it. Convenient when it actually decided to work ### 1/5 — Fuel rewards *2026-08-03, version 26.1.0* Always get a “pump offline” error when attempting to use my points for gas. Very irritating ### 4/5 — Fueling Issues *2026-08-03, version 26.1.0* Love the app and the savings but the fueling feature is so inconsistent. I understand processing cards but it shouldn’t try to run $175 if I’m trying to put in $20 worth of gas etc. Maybe incorporate not having to use your phone to get gas and simply adding your number at the pump itself. ### 1/5 — Poorly Customer Service *2026-07-29, version 26.1.0* I am extremely disappointed with both the delivery service and Wawa’s customer support. My order was never delivered. When I contacted customer service, I asked if they could simply resend my order since I still needed my food. Instead, I was told the only option was a refund that would take 10–12 days to process. This left me without my food and without my money, meaning I couldn’t even place another order. I asked to speak with a supervisor and had to wait for a callback. By that time, it had already been about two hours since I placed the order. I explained the situation again and asked if there was any type of one-time courtesy credit or another solution. The supervisor repeatedly said there was nothing she could do, made no effort to help, and ultimately hung up on me while I was still speaking. This was one of the worst customer service experiences I have ever had. Mistakes happen, but refusing to help a customer who never received their order and then hanging up on them is completely unacceptable. I expected much better from Wawa. ### 1/5 — Retail Theft *2026-07-29, version 26.1.0* I was a loyal customer and earned over 9000 rewards points. Because I haven’t shopped or used my rewards points for a while they basically stole (let expire) 6000 points. Those points were earned! They amount to money! There is NO COST to Wawa to leave those points on my account! It’s a terrible policy and one that will make me rethink ever going there again! I know it’s unlikely they’ll care. ### 1/5 — Not so convenient *2026-07-26, version 26.1.0* The app is cool. The problem is everybody doesn’t get the same treatment or the same rewards even if you’re using it just as much as someone else even if you have just as much points, my mom and my sisters and myself we compare and for some reason these things that my mom receives, we don’t receive, and I actually go to Wawa more than her use the app more than her. Another issue that the app has is there’s times when you’re in Wawa and it won’t load and there’s also times when you’re not receiving the accurate amount of points that you’re supposed to receive and I was showed how to check and for some reason, I have the newest Apple phone. It just is not loading even when I have the people at the store scan my card or app for me. So there’s definitely some issues that need to be dealt with not only that the updates the update should just be automatic or something like this because what are you really updating for? It’s an app that you score points every time you shop ### 1/5 — App is buggy af *2026-07-23, version 26.1.0* It won’t let me apply points to gas and have had this problem multiple times this summer. It’s the only reason to use the damn point system! ### 1/5 — App sucks *2026-07-21, version 26.1.0* I can’t tell you how many times I’ve had an issue with this app. It’s almost every single time that I use it.. and then I end up ordering from DoorDash because it doesn’t want to work for me. It is incredibly frustrating how many times I’ve tried. ### 2/5 — Wawa fuel rewards *2026-07-19, version 26.1.0* Loved the app for ordering food but why offer rewards for fuel if no one is able to use it? Not only can I not get points off, I can’t even use it to activate the pump to fill up and get points from that. Honestly Wawa has gone down these last few years and I don’t care to stop here for anything anymore, the food isn’t what it used to be. ## Most critical reviews (10 lowest-rated) ### 1/5 — The refund process is atrocious *2026-08-30, version 26.2.0* It’s their own internal app refund process and it’s terrible you have to fill out a whole form just to start the process with no way to check on it afterwards. Essentially sending prayers out and hoping someone answers.They’ll allow you to order something that’s not in stock through their app and instead of just clicking on the order history and saying did not receive items or order. No instead you have to contact them and make your case. It’s god awful!!!! I thought I was filling out an application form with all the information they require for something you did through their own app. ### 1/5 — App is trash *2026-08-24, version 26.2.0* App constantly updating, crashing, and signing you out. Essentially worthless. ### 1/5 — App doesn’t work for prepayment *2026-08-22, version 26.2.0* I have tried deleting the app deleting my account recreating a whole new account. The app physically does not let you order ahead. Absolutely annoying and would not recommend. ### 1/5 — Extremely disappointing experience with a Wawa app order *2026-08-20, version 26.2.0* I placed an order through the Wawa app on August 11 and spent roughly $90, including about $60 worth of sandwiches for my family. When my order was delivered, I opened the bag and realized that none of the sandwiches I ordered were included. I contacted DoorDash support because they were handling the delivery, and I also went directly to the Wawa store to find out what happened. The Wawa employees told me that they had run out of the sandwiches and had informed the DoorDash delivery driver that they were unavailable. However, the driver still delivered the incomplete order without the sandwiches. The biggest issue is that I paid around $60 for food I never received, and DoorDash did not process my refund. I understand that restaurants can run out of items, but there needs to be better communication between Wawa, the Wawa app, the store, and the delivery service. If the sandwiches were unavailable, the order should have been updated appropriately and I should not have been charged for food I never received. This was a very frustrating experience, especially after spending nearly $90 on the order. I would really appreciate someone from Wawa looking into what happened with my August 11 order and responding to me about how this can be resolved. ### 1/5 — CE404 *2026-08-19, version 26.2.0* App has been down for months now. Was great when it worked but I’m not sure why they haven’t fixed it. ### 1/5 — I love Wawa, hate the app. *2026-08-18, version 26.2.0* The app constantly logs you out randomly, which causes a lot of stress when you’re in line at Wawa and there’s no WiFi, so you can’t log in. Also, points expire. They don’t tell you this until it’s basically too late. ### 1/5 — Cant use the app *2026-08-18, version 26.1.0* It keeps giving an error that im using a vpn even though im not. This is also happening on my partners phone who also doesnt use a vpn. Fix this. ### 1/5 — Rewards *2026-08-17, version 26.1.0* App is no good I made a purchase 5 days ago and still haven’t received my earned rewards but on the app it says that rewards are given within 24 hours I think 5 days is well over 24 hours and it’s not the first time that this wawa app has done this to me they lie to get you to spend your money and then they don’t give you any rewards ### 1/5 — No good *2026-08-16, version 26.1.0* I buy things and don’t get my points plus the bonus offer are garbage ### 1/5 — Worst app to download *2026-08-13, version 26.1.0* I’ve never had to verify my age nor scan my id in any gas app. I tried to download your app. Apparently the question on products for over 18 years old would not allow me to go further. I scanned my id on both sides and it still wasn’t even able to verify my age. Then an additional email confirmation. Truthfully I don’t care about the products more than the gas discount. But seriously make this process easier. Thanks no thanks. I’ll go to 7-11 instead. ## Most praised reviews (10 highest-rated) ### 5/5 — Apple Watch version *2026-07-22, version 26.1.0* This app is awesome just needs an Apple Watch version ### 5/5 — My Wawa *2026-07-06, version 26.1.0* Clean and fresh ### 5/5 — Batidas y comidas *2026-07-02, version 26.1.0* Riquísimas ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Wawa *2026-06-24, version 26.1.0* Order ahead & earn rewards ### 5/5 — Rewards *2026-04-20, version 10.6.0* I had over 3000 points and today it suddenly dropped to 300!points! Why? ### 5/5 — Really good now *2026-04-18, version 10.6.0* I gave this app a 1 star review WAY BACK in 2015 because many things didn’t work. Now it gets 5 stars. Everything works, and works well. ### 5/5 — There is all great workers at Wawa *2026-04-10* All of them, together they work very well, and they all get along, and they take their job seriously, and the people to, so that everyone doesn't miss the great treatment, and kindness that they treat each other with. And they are very skilled at being able to set up boundaries, for each other, and themselves, out of respect for everyone from the smallest one of them to the mighty great ones, that all come with a wealth of knowledge, to help each other to enjoy life to start on the right foot, and to inspire others, with things that can be for a life time. And also, the skills that they have, and being successful, of everything they do. I like to see when they each do different task's and then go from one skill to another, and they actually do it with ease, and I can hardly believe it, but it's true. All of them seem to be able to be a clerk, and a deli server making hoagies, and even making coffee. ### 5/5 — Clean Bathrooms and RV Parking *2026-03-23, version 10.5.0* Thank you for having not only parking for large commercial trucks but you had parking for my Pickup and RV trailer. ### 5/5 — Wawa frequent flyer *2026-03-20, version 10.5.0* I schedule a Wawa order at the same time most weekdays. It would be nice in the checkout if it would automatically show the last time slot used so I don’t need to scroll through all the times to get to the time slot I use every day. For example at 10am, I order lunch for 12:30, instead of just showing the asap, 10:10 10:15 etc times, it also listed “frequently used: 12:30” ### 5/5 — Please add Hotdogs!! *2026-03-19, version 10.5.0* Please add hot dogs available to order in the app! It’ll save so much time since I travel with a baby especially so I can do curbside for them! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*