# Way - #1 Car Services App — user reviews > 1,041 indexed App Store user reviews of Way by way com inc, rated 4.80/5 from 59,408 ratings. - Source: https://appshunter.io/ios/app/way-1-car-services-app/id1140927456/reviews - App overview in markdown: https://appshunter.io/ios/app/way-1-car-services-app/id1140927456.md - Rating breakdown: 5★ 52,811 · 4★ 4,274 · 3★ 561 · 2★ 163 · 1★ 1,599 ## What do users think of Way? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient parking - 🚀 Great prices - 🚀 Reliable shuttle service - 👍 Friendly and helpful staff **Cons** - 🐛 Parking reservations not guaranteed - 🐛 Inconsistent shuttle schedules - 🐛 Poor customer service - 🐛 Unexpected charges and fees - 🐛 Unreliable parking lot operations **Commonly reported bugs** - Parking lot closures not reflected in app - Reservation changes not properly communicated - Inability to get refunds for unused reservations **Most requested features** - Clearer instructions and directions - Real-time shuttle tracking - Automated refund process - Better communication with parking partners ## Newest reviews (18 of 1,041) ### 5/5 — Love it *2026-08-26, version 90.0.1* Love it ### 5/5 — Lenin L *2026-08-26, version 90.0.1* Great ### 5/5 — Easy to Find Parking *2026-08-25, version 90.0.1* Love using WAY ### 5/5 — The app is the “WAY” to GO! For your parking needs *2026-08-24, version 90.0.1* The app is great, but wish that I can edit or update the arrival or departure time to inform the valet Or have a slot where you can communicate with the garage or valet to have the car ready. But the app itself is awesome! ### 5/5 — Nice *2026-08-23, version 90.0.1* Well done ### 5/5 — Extremely Fair *2026-08-22, version 90.0.1* Reasonably priced…. friendly service ### 5/5 — Way parking parking facilities *2026-08-21, version 89.0.0* I have used Way parking locations for the last several years, primarily Washington Dulles and Baltimore Washington airports. All the locations I have used have been great and the lot shuttle service has been outstanding.Jim ### 5/5 — Not fancy but it works *2026-08-21, version 89.0.0* We have been using way for a while now. Works well for parking discount. We had an issue and it was resolved very quickly Thanks ### 4/5 — Anonymous *2026-08-19, version 89.0.0* Ok ### 5/5 — Always use Way.com *2026-08-19, version 89.0.0* Easy to use ### 5/5 — Great service *2026-08-18, version 88.0.2* Never had a problem checking in or leaving my baby parked ### 5/5 — Super easy to park *2026-08-18, version 89.0.0* Excellent way to set my parking and get great rates. Super easy. ### 5/5 — Great *2026-08-17, version 89.0.0* Ty ### 5/5 — Excellent service *2026-08-17, version 79.1.0* Good ### 5/5 — Convenient safe parking *2026-08-17, version 88.0.2* Using this app is very easy affordable and safe to find parking anywhere around the city and airport. ### 5/5 — Great App for Parking! *2026-08-16, version 88.0.2* I had to cancel one reservation and book it for a different hotel, and it was so easy thru the app! ### 5/5 — Booking for parking *2026-08-16, version 89.0.0* The booking was easy and fast ### 5/5 — Parking garage *2026-08-15, version 88.0.2* Always dependable and decent rates. Will keep using WAY when we travel for pleasure or business ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-08-19, version 89.0.0* This app is a scam. Selling free guest parking spaces without consent of the properties they’re selling from. ### 1/5 — Be aware *2026-08-17, version 89.0.0* I paid for 4 day parking on the app when I got to the garage they demanded extra $50 in cash when I called and spoke to a supervisor toy report this scam they were so protective of the garage I will never use them again and I don’t recommend anyone to use it until they start cleaning up these scammers from the App ### 1/5 — Total scam *2026-08-06, version 88.0.2* Basic wash doesn’t include drying what car wash membership doesn’t include drying total scam don’t sign up ### 1/5 — Sneaky Subscriptions *2026-08-02, version 88.0.2* They hide their subscriptions and trick you into paying an extra month. Not a good business practice. ### 1/5 — Wont update *2026-07-25, version 87.0.1* Dang, it wont update.. total bs..i solved the issue by deleting the account app from the phone.. ### 1/5 — Q *2026-07-23, version 87.0.1* W ### 1/5 — Great app, but not accountable for parking lot issues *2026-07-17, version 87.0.0* Way is a great platform for finding both short-term and long-term parking while traveling. I have used their service several times, and it's easy to use the online service and reserve a spot. However, I recently had an incident involving parking members, whom I believe used my vehicle while I was away. Unfortunately, it was difficult to address this issue, and Way basically informed me that they are not responsible and wouldn't even contact the parking owner to inquire about it. Wich I find a bit disappointed wich I believe shows the reason the parking lot stuff not “respecting” customer who booked the lot on this platform and therefore they will continue to do so. Just you be aware the parking lot is at EWR airport and the parking name is “Apex EWR Airport Parking”. This service provided customer service is useless. —— Updated review on July 16th: Another incident and this coming customer service is useless. They don’t hold accountable or whatsoever for anything once you book your parking spot. Additionally, they are very greedy and no matter how long you been a customer they will care or value your business. Likely this bad customer service “forced” to look elsewhere and I found a better service with a better rates and they also show you appreciation for your business by giving you a discount every time you use their service. Every booked trip will give you 10 and even 20% discount. I used them before and forgot their names but I’m happy I found rightway parking services again. ### 1/5 — When it works it should work *2026-07-17, version 87.0.0* We used the app to book a parking at an event. They called us about 2 hours before and said they had oversold parking. We were only offered a refund and told to rebook for $15 more and an extra 15 min walk. Most business would not do this and work with customers. ### 1/5 — Pure bait-and-switch. They ask for your SUV details, then slam you at the lot. *2026-07-17, version 87.0.0* Do not trust this app. Way.com is running a classic bait-and-switch scheme designed to trap drivers when they are at their most vulnerable. They entice you with low prices and force you to input your vehicle make and model before booking. You enter your SUV, get a quote, and assume your trip is fully paid for. I have used long-term parking spots for years and a spot is a spot—this has never happened to me before. They buried "oversized vehicle" fees so deeply that I didn’t even know it was there on the phone screen. You only find out you've been scammed when you actually arrive at the parking lot, stressed and trying to catch a flight, only to get slammed with massive hidden fees. What is the point of demanding my vehicle type during booking if the quote is a lie? What if I came unprepared with no money? What if I missed my flight because they demanded the oversize fee beforehand? Do not use this greedy middleman. Book directly with the parking lots, save yourself the stress, and delete this app immediately. REPLY: This is a weak excuse. Your app explicitly required me to input my vehicle’s exact make, model, and year during checkout. Because you demanded this data upfront, there is zero excuse for your platform not to calculate and show the mandatory 'oversize fee' in my checkout total. Hiding a mandatory $49.66 fee on a $68.70 booking—nearly doubling the price of my reservation—and forcing me to pay it under duress at the lot right before my flight is a predatory bait-and-switch. Blaming the lot doesn't work. This is the exact type of systemic deception, junk fees, and bait-and-switch pricing that the New York City Department of Consumer and Worker Protection (DCWP) just penalized Way.com $200,000 for. I have officially filed a fraud report with the Federal Trade Commission and submitted my case to ClassAction.org. I reject your 'coupon' offer—I want a full refund. ### 1/5 — Scam *2026-07-14, version 86.0.1* Paid for parking through the app before a concert. When I got to the parking lot, it was overbooked and I was turned away. Customer service refuses to refund me the money. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-30, version 90.0.1* Easy to use app. ### 5/5 — Great app *2026-08-30, version 90.0.1* I always use this app to find parking and get the best deals ### 5/5 — Always so easy *2026-08-29, version 90.0.1* Quick check out. User friendly. ### 5/5 — Awesome *2026-08-29, version 90.0.1* Love this place ### 5/5 — Parking *2026-08-28, version 90.0.1* Super easy!! Park here every time I travel!! ### 5/5 — Cost effective *2026-08-28, version 90.0.1* Excellent service for airport drop off and pick up. Great care for the car. Ready to answer at phone. Great place to park vehicles safe ### 5/5 — Easy to use and great prices *2026-08-28, version 90.0.1* I’m a regular user. Very dependable. ### 5/5 — Quick find *2026-08-27, version 90.0.1* Very easy to book ### 5/5 — Great parking *2026-08-27, version 90.0.1* I will park here every trip so covenant ### 5/5 — Great App! *2026-08-26, version 90.0.1* I save so much money by booking through Way.... Best parking app ever! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*