# Wayback — user reviews > 180 indexed App Store user reviews of Wayback by Jake's Franchising LLC, rated 4.80/5 from 15,034 ratings. - Source: https://appshunter.io/ios/app/wayback/id966235042/reviews - App overview in markdown: https://appshunter.io/ios/app/wayback/id966235042.md - Rating breakdown: 5★ 13,261 · 4★ 1,217 · 3★ 265 · 2★ 70 · 1★ 221 ## What do users think of Wayback? Overall sentiment: mixed **Pros** - 🍔 Great burger quality - 🍦 Delicious milkshakes - 👍 Friendly and attentive staff - 🚀 Convenient app ordering **Cons** - 🐛 Buggy and unreliable app - 🤔 Confusing and unintuitive app interface - 💳 No Apple Pay or flexible payment options - ⏱️ Slow and inconsistent service - 🔍 Missing important information (store hours, menu items, etc.) **Commonly reported bugs** - App crashes when trying to modify orders - Order status and pickup times are inaccurate - Rewards program not functioning properly - Promotional discounts not applying correctly **Most requested features** - Allow editing and cancellation of orders - Integrate rewards program better with app - Provide more flexible payment options - Improve app navigation and user experience ## Newest reviews (13 of 180) ### 2/5 — ZERO offers ever. *2026-06-19, version 3.4* Had this app for 2 months and checked most times I was in the Wayback area, they have yet to get a SINGLE deal or offer on there. Deleted the app today after realizing the “check back soon” page is fake and will never yield a deal. Sad to see apps never give any offers anymore. ### 3/5 — Rewards *2026-06-10, version 3.4* The app is kind of weird and hard to navigate. Also I had a free burger reward and couldn’t use it correctly because the app wouldn’t allow and no one in the store knew what to do. Not a good 1st impression. ### 4/5 — Receipts didn’t work *2026-04-28, version 3.4* The food is really good. The 2 workers are great. Only issue was my first 3 receipts wouldn’t scan so I lost a bunch of points but it seems to be working now. ### 5/5 — Good food! *2026-04-12, version 3.4* I love the chicken sandwich here the are so good, the food always comes out hot. ### 5/5 — Amazing! *2026-03-30, version 3.4* Amazing food and service! Will definitely revisit! ### 5/5 — First time *2026-03-28, version 3.4* Great meal. Chicken tenders were amazingly delicious. Service was excellent. ### 5/5 — App is Horrible after rewards update *2026-03-15, version 3.4* I can’t for the life of me get into my account since you switched your rewards program. Every time I try to transfer the account or sign in with my old rewards account it asks for a phone number but then phone number is already in use and won’t let me do anything. Pretty useless app now, stopped ordering there because of it. ### 5/5 — Cool *2026-03-14, version 3.4* Good rewards program ### 3/5 — People get confused *2026-03-06, version 3.4* This is an App Store. People review the food here. The food is very good but the app is severely sub-optimal. It is not at all user friendly. Favorites can’t be edited. Frequently the app will say that an item in your favorites is not available when it in fact is available. The only thing it will allow you to do is delete that favorite. Application of a reward is confusing and limited. Please review the app, not the food so they will fix this incredible shortcoming of their great company! ### 5/5 — Wayback burgers *2026-03-02, version 3.4* They are the BEST!! So delicious and healthy ### 2/5 — No hair nets n I had to wait to get my food that I preorder *2026-02-13, version 3.4* Bad ### 5/5 — My new burger joint!!! *2026-02-02, version 3.4* Great food and most importantly absolutely the best Customer Service I’ve had in a very long time. The women went above and beyond to make sure that we were happy and our food was delicious!!! I went for the cheesy burger and onion rings with a birthday cake shake. My mom went with a classic double cheese and a brownie shake with onion rings. Superb!!! ### 5/5 — Great service *2026-01-23, version 3.4* I have ordered delivery 2 times now and they are always super efficient. The person who delivers does great every time no matter who it is. Food is constant and tastes great. No complaints. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is terrible and highly limited *2026-08-29, version 3.5* I don’t like how they have the app set up, it’s a hike navigating it and the only “combo meals” apply to 5 burgers. They have over 20 different options for hand-helds but you can only get a combo meal for only 5 of them. The last time I ordered online as well, they didn’t wrap my chili dog and it ended up flipping in the bag. It’s almost as if Wayback cares much less about online orders ### 1/5 — Removed ability to login with gmail. No back button on add phone no. screen *2026-05-25, version 3.4* The ability to login with an email address has been removed, now you can only login if you use a facebook account or an apple account, but if you made the mistake of already having an account via email the app will soft lock when trying to login with apple/facebook because your phone number was already used on your old "now removed" account. Forcing you to delete the app and redownload it to try the login process again. ### 1/5 — scam free burger *2026-04-11, version 3.4* its lie for free burgers ### 1/5 — Wrong order *2026-03-15, version 3.4* 0 stars if I could for the millsboro Delaware branch. Gave me the wrong order then when I got the right order I didn’t even have chili on my chili cheese dog. 8$ for a hot dog you would expect a little more pride in there service. Lower your prices or get better service/quality ### 1/5 — Overcharged *2026-03-15, version 3.4* They forgot two of my items! ### 1/5 — Food is great. App is not. *2026-02-15, version 3.4* Tried to place an order in the app and it charges $6 for a regular coke. Just order at the counter or by phone for 1/2 the price. App is obviously buggy. ### 1/5 — Dissatisfied *2026-02-13, version 3.4* App sucks. Review scale should offer negative numbers. ### 1/5 — What happened *2026-01-06, version 3.4* The prices have seemed to almost double!! To get a meal with a milkshake it’s 9.50$ extra! That’s insane and the shake is half the size! Never going back! People that worked there were awesome. Prices are insane! ### 1/5 — First timer *2025-10-15, version 3.4* My patties were way undercooked. Pink in the middle. Not how I like my burgers. Was there a temperature option when I was selecting my burger options? Maybe I hit rare if so. ### 1/5 — Uncooked *2025-08-28, version 3.3* The burger wasn’t cooked well done. ## Most praised reviews (10 highest-rated) ### 5/5 — So good *2026-08-27, version 3.5* We just really enjoy the food and the workers! Everybody is so nice! ### 5/5 — Delicious every time!! *2026-08-27, version 3.5* 5/5 ### 5/5 — Excellent Customer Service *2026-08-17, version 3.5* Customer service excellent at 11:10pm at night. Thank you for your service. Waterbury, CT. ### 5/5 — Best *2026-07-25, version 3.5* Great place ### 5/5 — The Best!!! *2026-07-14, version 3.4* Wayback has absolutely stolen the number one spot for the best burger in town! Not only do they have the best food but, the consistency is stellar. ### 5/5 — Yummmm *2026-07-04, version 3.4* New discovery! Fantastic Burgers made fresh to order & good quality beef! Love it the fries are yummy too! ### 5/5 — Neighbor *2026-06-26, version 3.4* Love you guys!!! ### 5/5 — Good food *2026-06-03, version 3.4* Awesome food , great services ### 5/5 — Dinner *2026-05-29, version 3.4* The classic burger was very good as was the chicken sandwich. Had the chicken nuggets for the first time. All white meat nuggets were also very good. I really like the honey mustard. French fries were not that hot so had to heat them up a bit. ### 5/5 — burger heaven *2026-05-01, version 3.4* luv it we go wayback --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*