# Waymo — user reviews > 1,968 indexed App Store user reviews of Waymo by Waymo LLC, rated 5.00/5 from 237,821 ratings. - Source: https://appshunter.io/ios/app/waymo/id1343524838/reviews - App overview in markdown: https://appshunter.io/ios/app/waymo/id1343524838.md - Rating breakdown: 5★ 233,837 · 4★ 2,565 · 3★ 389 · 2★ 195 · 1★ 835 ## What do users think of Waymo? Overall sentiment: positive **Pros** - 🚀 Smooth, safe, and efficient rides - 👍 Easy to use app - 🚗 Comfortable and clean vehicles - 💰 Affordable pricing - 🎶 Music control in the car - 🤖 Impressive self-driving technology **Cons** - 🚧 Limited service area - 🕰️ Longer wait times compared to other ride-sharing - 🚶‍♀️ Inconvenient pickup/drop-off locations - 🤖 Concerns about self-driving reliability - 📞 Poor customer service **Commonly reported bugs** - App login issues - Unreliable ride booking and cancellation - Unexpected route changes during rides **Most requested features** - Expand service area to more cities - Improve pickup/drop-off locations - Add Bluetooth connectivity for personal music - Provide option to contact support during rides ## Newest reviews (14 of 1,968) ### 5/5 — Destelle *2026-08-22, version 148* Waymo has accomplished something far more meaningful than simply reimagining transportation. It has created an experience that gives my daughter a genuine sense of security while allowing her to encounter the future of technology in a tangible, intuitive way. What I value most, however, is the effect the experience has had on us personally. Riding together has created space for curiosity, conversation, and shared discovery, and in doing so has brought my daughter and me closer together. That is an unusually human outcome for such an advanced piece of technology, and one I find particularly compelling. ### 5/5 — Great system *2026-08-22, version 148* What a great app/ride service. No talking, no tip hustle, smooth, safe (and obviously fun ride). Uber who? ### 5/5 — Where has this been all my life *2026-08-22, version 148* So glad I moved to Nashville where we have this service. It’s super clean, convenient and safe! I’m an ER nurse so I don’t trust much, but I’ll keep using this over and over again! ### 5/5 — Great experience *2026-08-22, version 148* You have to try it ### 5/5 — Thanks *2026-08-22, version 148* Banger ### 5/5 — Thank you *2026-08-22, version 148* Thank you Waymo simple and direct. I appreciate this service. I use it a lot. In Miami Beach ### 5/5 — The Nietos *2026-08-21, version 148* Amazing !!! ### 5/5 — incroyable ! *2026-08-21* tout est clair et précis. les prix sont corrects. pleins de fonctionnalités pour être au mieux. je recommande vraiment ! ### 5/5 — Good experience *2026-08-21, version 148* Amazing ### 5/5 — New Mini Van Option *2026-08-21, version 148* I love this new vehicle! Very spacious especially for tall people like myself. It did not have the same music options as the Jaguar model sedans. ### 5/5 — Great Driver! *2026-08-21, version 148* This car is going to put Uber and Lyft out of business. Great ride! ### 5/5 — Knight rider en vraie *2026-08-21* Très impressionnant pour une première fois conduite, douce et agréable. On se sent vraiment en sécurité. Cela me rappelle ma voiture favorite, kit the kNight rider ### 5/5 — Amazing *2026-08-20, version 148* Amazing ride ### 5/5 — Waymo *2026-08-20, version 148* Waymo One is the best autonomous cab service! ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not accpet common payment cards *2026-08-29* Useless ### 1/5 — Kidnapping *2026-08-23, version 148* So the new ones don’t have a handle to open door. Today it missed my stop, kept driving. Even when stopped by sidewalk it wouldn’t let me out after 3 mins of trying to open door it took off!! Had to call support took me for such a random ride then finally dropped me off. I was 30 mins late to work 🥱 ### 1/5 — So many issues *2026-08-22, version 148* Parks in the middle of intersections, sometimes stops and the car won’t move forcing you to get out, the car will say it’s almost there then never come so then you go to cancel it and have to pay a fee ### 1/5 — Waymo drive by me and cancel ride *2026-08-22, version 148* I'm waiting to go to my friends house and the Waymo pools beside me. It doesn't open the door slowly pulls away and then goes around the corner and leave me. I checked the app and it says Waymo coming in 15 minutes when I already waited 15 minutes for her to come and I just ### 1/5 — No need for google accounts in my life. *2026-08-21* I don’t have a google account, don’t want one, google sucks. ### 1/5 — They should improve breaking *2026-08-21* Experience is okay but the breaks are pretty rough ### 1/5 — Bad for humanity and civil liberties *2026-08-20, version 148* More surveillance state capitalism ### 1/5 — AVOID AT ALL COSTS *2026-08-17, version 147* 8m trip took 30m, support refused to issue a refund, they said a $10 credit was the max they could offer. I could not modify the route at all. This is a recreational tool for tourists, you cannot use this for practical travel. Uber will give you refunds immediately and has much higher quality routing. Waymo is a gimmick. ### 1/5 — Gmail is required *2026-08-16, version 147* This is useless to those of us who do not use Gmail. Completely ridiculous. ### 1/5 — Waymo *2026-08-16, version 147* Expensive ## Most praised reviews (10 highest-rated) ### 5/5 — Quel bonheur ! *2026-08-27* Efficace , simple et prix interessant ### 5/5 — Perfect experience *2026-08-24, version 148* It was first time to get Waymo. It was easy to call and ride it. The car was clean, safe, and punctual. The experience was unforgettable. ### 5/5 — Good ig *2026-08-24, version 148* it’s good it’s smooth, but but tell me why every time I order it to my house. It takes the longest way all the time, but whenever I use it to go to another place beside my house, it takes the shortest route gets their fast whenever I go to my house, it’s so long I don’t know why but it’s good tho ### 5/5 — LA *2026-08-24, version 148* Fast and easy ### 5/5 — Carl *2026-08-24, version 148* Absolutely awesome! ### 5/5 — Try it instantly! *2026-08-24, version 148* Put in your email address and your phone number and reserve your first ride. It’s that easy. ### 5/5 — I will only pay double the price of a normal ride share service *2026-08-23, version 148* If the Waymo price is > 100% more of the uber I will not order. Otherwise they got me ### 5/5 — Awesome *2026-08-23, version 148* Always the best ### 5/5 — Excelente servicio *2026-08-23, version 148* Excelente experiencia y muy fácil de usar. ### 5/5 — What a ride *2026-08-23, version 148* Wonderful trip! Smooth. No hiccups. No forced conversations! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*