# WC Smith Resident Experience — user reviews > 41 indexed App Store user reviews of WC Smith Resident Experience by Yardi Systems, Inc., rated 4.65/5 from 460 ratings. - Source: https://appshunter.io/ios/app/wc-smith-resident-experience/id1461936591/reviews - App overview in markdown: https://appshunter.io/ios/app/wc-smith-resident-experience/id1461936591.md - Rating breakdown: 5★ 365 · 4★ 30 · 3★ 14 · 2★ 12 · 1★ 13 ## What do users think of WC Smith Resident Experience? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 💰 Convenient rent payment online - 🔧 Simple maintenance request submission - ⏰ Available 24/7 outside office hours - 📱 Self-explanatory interface - ✅ Reliable core functionality - 📊 Track rental payment history **Cons** - 🐛 Frequent crashes and lag - 🔐 Login credentials not saved despite 'remember me' option - 💳 Unexpected payment processing fees ($3.95-$4.00) - 🐛 Background coding visible on payment confirmation page - ⚠️ Poor error handling and navigation recovery - 🐛 Face ID login not functional - 📋 Limited maintenance request categories - 🐛 Bulletin board crashes app - ⏱️ Slow app performance overall - 🔒 Security concerns about financial data storage - 📱 Mobile app inferior to web version **Commonly reported bugs** - Login information not retained with 'remember me' enabled - Face ID authentication not working - App crashes when accessing bulletin board - Frequent lag and error messages - Background code displays on payment success page - Bank account linking fails - external link doesn't open - Autopay setup limitations with date options - Bulletin board updates delayed by several days - App crashes and freezes during navigation - Payment errors occurring frequently **Most requested features** - User ability to update own profile information - Autopay scheduling on specific dates (e.g., 1st of month) - Display rent amount due before the due date - Add bank account linking without debit card fees - Expanded maintenance request categories - Improved bulletin board functionality - Free payment option without processing fees ## Newest reviews (12 of 41) ### 3/5 — Functions *2025-05-01, version 24.6.1* It functions, but it doesn’t remember login information even if you check the “yes, remember me” option. ### 3/5 — Glitchy but works *2024-09-29, version 24.6.1* When I pay some coding shows up in the background. Amongst all of it I see not now for autopay and click that and all is fine. Re autopay, I tried to set it up before, but paying on the 1st, when rent is due, wasn’t an option. Last, the rent amount due on the 1st doesn’t show up before the 1st. So, workable (I pay the amount I know is due before the 1st.), but not great. ### 3/5 — Needs improvement *2024-09-17, version 24.6.1* I’ve chosen the remember me option and the Face ID option as well. Neither seem to work for some reason so I constantly have to log again sometimes multiple times per day. ### 2/5 — Payment successful page is janky *2024-05-01, version 16.8.0* There’s all this background of coding, I haven’t set up autopsy because it looks so amateur hour. ### 5/5 — Finally a app to pay rent *2024-02-27, version 16.8.0* Never have to get a money order and walk in, perfect. ### 5/5 — WC Smith App *2023-07-28* I love that an app is available for use. It makes most needs and requests when handling business with property management super easy!!! ### 5/5 — New tenant *2023-03-08, version 14.6.0* My favorite tenant app used so far… ### 2/5 — Always a problem *2023-02-05, version 14.6.0* Bulletin Board makes the app shut down. Slow to load. Payment error most times. ### 5/5 — SP *2023-02-05, version 14.6.0* Very intuitive and easy to use ### 5/5 — Easy to use *2022-12-01, version 14.6.0* Very easy to navigate. ### 2/5 — Constantly crashes and not user friendly *2022-11-01, version 14.6.0* This app is so challenging to navigate and constantly crashes when I’m trying to access different parts of it like the bulletin board. The only thing that’s “easy” is paying rent but everything else is a challenge. ### 5/5 — Very easy to use *2022-09-04, version 14.6.0* Great app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Lags and Cycles and Doesn’t Log in *2024-10-01, version 24.6.1* I think the premise of the app is well however, it lags, gives error messages, and doesn’t automatically log in. I find it easier to use the web version vs the app. It needs several updates/improvements before I will use it again. ### 1/5 — Lags and Cycles *2024-08-01* I think the premise of the app is well however, it lags, gives error messages, and doesn’t automatically log in. I find it easier to use the web version vs the app. It needs several updates/improvements before I will use it again. ### 1/5 — Quite Buggy *2023-09-18, version 16.8.0* Honestly not much to recommend about the app. It’s rather buggy and slow and I stay up at night worried that it stores my financial information. ### 1/5 — Review *2023-01-19, version 14.6.0* Crashes all the time, doesn’t update board when people post until a few days later ### 1/5 — Deleting this app *2022-06-01, version 14.6.0* Why charge us 3.95 to use this app to pay rent why isn’t this free of charge for residents money orders I’m coming back ### 1/5 — Pay fee *2020-06-04, version 12.9.0* All my friends who leaving in my building they do not pay for fee why I have to pay 4 dollar every time I play my rent ### 2/5 — Login *2025-03-27, version 24.6.1* The app won’t remember my login information. I have to reenter my login information every time I enter the ap. ### 2/5 — Too Many Road Blocks *2024-10-04, version 24.6.1* This was my 1st time paying online 💻, and the system wasn’t easily navigable once you had an issue. I entered my debit card 💳 1st because it didn’t say (ADD BANK) when I 1st logged on (correct me if I’m wrong 🙏🏾) Once I realized they would charge me $4 to the the money 💵 out I went back and tried to figure out how to add my bank account. It kicked me out 3 times and I went downstairs after the 2nd time. Aaron tried to help but that’s not what she does & does not have access to modify anything in the system. ### 2/5 — Rent money *2024-09-24, version 24.6.1* Why does it say one price then Go to another this apartment not even up to par how much money I’m paying are you kidding me this is crazy I would not refer anyone here because they will go threw the same problem everyone else that live here go threw these apartments need to be rebuilt like all the other ones this Is insane ### 2/5 — So Glitchy and developers didn’t do enough testing *2024-07-13, version 24.6.0* This app makes it impossible to add your bank account because it doesn’t open the link that leads you out of the app once you select your bank. Have tried doing this many times without being able to. To submit maintenance requests, the categories don’t cover all of the issues around your apartment, for example, you have to submit a bathroom plumbing maintenance request under the “appliance category”. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-06-01, version 26.4.0* Thank you WC SMITH ### 5/5 — Convenient tool *2025-09-26, version 25.8.0* It’s easy to make maintenance requests and quite reliable ### 5/5 — Convenient *2025-07-15, version 24.6.1* The app is very convenient. It’s self explanatory. ### 5/5 — Jesus The Way The Truth And The Life *2025-04-10, version 24.6.1* lujah Glory Be Unto God! Thank You Jesus 🤍 ### 5/5 — Really convenient *2025-03-18, version 24.6.1* I love that I can use this app. I work during the hours the office is open and it’s hard to make phone calls for maintenance and anything else. I love being able to keep track of my rental payments. I just wish that I could update my own information. Other than that. I love this app and my community. ### 5/5 — Convenient!! *2025-03-13, version 24.6.1* I like this app. It’s easy to use. I don’t have to call the office for certain things. It can be a little slow but still works fine. ### 5/5 — Apto. 11 *2024-12-01, version 24.6.1* Jonathan González ### 5/5 — Very Easy to Use and Navigate Through *2024-10-18, version 24.6.1* This app makes it super easy to pay my rent and to submit maintenance requests! ### 5/5 — WC Smith App *2024-09-12, version 24.6.1* I love that an app is available for use. It makes most needs and requests when handling business with property management super easy!!! ### 5/5 — Easy. Straight to the point. *2024-06-27, version 16.8.0* Love it. The old one was horrible. This one is easy to pay rent, to send in maintenance request. Nice. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*