# WCCU eBanking — user reviews > 17 indexed App Store user reviews of WCCU eBanking by Westerly Community Credit Union, rated 4.85/5 from 1,770 ratings. - Source: https://appshunter.io/ios/app/wccu-ebanking/id847706739/reviews - App overview in markdown: https://appshunter.io/ios/app/wccu-ebanking/id847706739.md - Rating breakdown: 5★ 1,476 · 4★ 157 · 3★ 27 · 2★ 4 · 1★ 6 ## What do users think of WCCU eBanking? Overall sentiment: positive **Pros** - 👍 Intuitive and easy to use - 🔒 Reassuring security measures - 👍 User-friendly app - 👍 Allows banking at home - 👍 Enjoyable customer service - 👍 Feels like family - 👍 Outstanding customer service - 👍 Great benefit to the community - 👍 Easy transactions between accounts - 👍 Ability to see account activity **Cons** - 🐛 Remote deposit doesn't work - 🐛 Trouble capturing images of handwritten checks - 🐛 No Face ID after phone reset - 🐛 Touch ID doesn't work on iPhone 8 - 🐛 Touch ID won't save settings - 🐛 Debit card names not displayed - 🐛 Unreliable, constant error messages - 🐛 Cumbersome login process **Commonly reported bugs** - Remote deposit issues - Check image capture problems - Face ID/Touch ID login bugs - Debit card name display issue - Reliability and login problems **Most requested features** - Face ID or Touch ID login option - Longer transaction history display ## Most critical reviews (10 lowest-rated) ### 1/5 — Touch ID does not work with iPhone 8 *2018-06-16, version 4.10.58* Touch ID appears to enable after entering ID and password, but upon signing out and signing in again, it becomes disabled. Reinstalled app multiple times and tried to enable both from login screen and within the preferences menu to no avail. Transaction history will only show one month of data. ### 1/5 — Touch ID won’t work *2018-05-27, version 4.10.58* Every time I activate the Touch ID button on the login screen, it says it’s active but then when I sign out it doesn’t save the fact that I enabled Touch ID. ### 1/5 — Bad *2017-02-16, version 3.29.0+1609091312.i* Extremely unreliable works only half the time. Constant error messages when trying to login to your account. ### 1/5 — Horrible! *2014-06-20, version 3.4.1* The website never works, neither does the app! Hoorible bank and horrible service!!! ### 2/5 — Remote deposit doesn’t work *2023-09-18, version 5.4.0* I have been try to deposit a check on mobile and it keeps saying try back later. ### 2/5 — Mobile check deposits *2021-04-17, version 5.0.13* A lot of trouble capturing images if checks are handwritten. My other banks app takes them fine. . ### 2/5 — No Face ID after phone reset *2019-10-22, version 4.29.58* I had to reset my iPhone, once I did my login information had to be entered in again, no problem with that but I had the option prior to reset to login using the Face ID, now I no longer have the option, and I have to type the password in every time! What happened?! ### 3/5 — Update doesn't display debit names:-( *2017-07-03, version 4.2.3+1705311306.i* I use and enjoy the WCCU app regularly. Unfortunately with the latest version the name display only says "debit card withdrawal" or something similar, rather than the company name as it used to. I would review my purchases by name to ensure accuracy, but can no longer do that. I hope this aspect is changed back. Otherwise the app is great. ### 3/5 — Too basic *2016-03-03, version 3.20.0+1602261245.i* You really do need to allow for the Finger Print reader to log user in. Having to sign in with BOTH username and password each time is cumbersome especially needing to check on things quickly. ### 5/5 — Mrs. Mary Robinson *2026-02-05, version 5.6.1* The WCCU banking app is very intuitive and easy to use. The security measures are very reassuring. Highly recommend. ## Most praised reviews (7 highest-rated) ### 5/5 — User friendly *2021-10-13, version 5.1.0* This WCCU app is very user friendly and allows for banking at home. ### 5/5 — My review *2020-11-10, version 5.0.9* It seems I have more than average problems with my banking. Nevertheless, the young women that have to deal with me are enjoyable just speaking with them. Patient is the word I would use. Belonging to the WCCU feels like family. ### 5/5 — Online and me *2020-10-21, version 5.0.9* I miss going into the lobby and saying hello to all the staff that makes you feel like family. However having this app will have to do. When the Pandemic is over I will be stopping by once again. . Thank you WCCU ### 5/5 — WCCU Review *2020-08-14, version 5.0.8* The Westerly CCU has been a marvelous place to do one’s banking. The attention to detail, sober decision making, outstanding customer service and a great benefit to the community. Keep up the good work. ### 5/5 — WCCU review *2020-06-27, version 5.0.8* Aal ### 5/5 — Great App *2020-06-10, version 5.0.7* Makes doing transactions between accts easy and ability to see when checks/auto bill payments have been withdrawn from your account ### 5/5 — Awesome Service *2019-07-18, version 4.29.58* Westerly Community Credit Union is a phenomenal bank. I use it for all my financial needs. The app has always allowed me to be right up to date on my status, and the people from this company have always been extremely helpful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*