# Web Help Desk Mobile > Mobile alerts for SolarWinds Web Help Desk ticket updates via SMS. (iPhone/iPad app by SolarWinds Inc..) - Source: https://appshunter.io/ios/app/web-help-desk-mobile/id385247187 (this page in markdown: same URL + `.md`) - Developer: [SolarWinds Inc.](https://appshunter.io/developer/642971872) - Category: Business, Productivity - Price: Free - Rating: 1.40/5 from 30 App Store ratings · 63 written reviews indexed - Age rating: 4+ - Requires: iOS 8.0 · 7 MB - Languages: American English - Released: 2010-10-19 - Data updated: 2026-06-09 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews.md ## What is Web Help Desk Mobile? Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com. ## Key features - SMS notifications for ticket creation - SMS notifications for ticket updates - Integration with SolarWinds Web Help Desk - Real-time IT support alerts - Mobile ticket management ## Recent user reviews (10 of 63) All indexed reviews: https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews.md ### 1/5 — Has not been updated in 3 years *2022-08-19, version 1.7.0* Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app ### 1/5 — UPDATE *2022-04-19, version 1.7.0* 3 years since the last update. Come on. I use this every day, on my laptop. Having a working solution for my phone would be fantastic. Please please please release an update. ### 1/5 — Biggest Piece of Crap On App Store *2019-09-19, version 1.7.0* This hasn’t been updated in forever. Won’t send emails and won’t function properly. I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode. ### 1/5 — Honestly has been hot garbage since they were bought out. *2019-08-01, version 1.7.0* Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state. ### 1/5 — Practically unusable *2019-03-18, version 1.7.0* Needs a complete redesign. The UX is awful. ### 2/5 — Great but... *2018-04-30, version 1.6.6* Please update this app we can’t run it on our new iPhones and would love it to be updated! ### 1/5 — Pointless *2018-04-10, version 1.6.6* Better option is to just connect to your web help desk with a browser, then switch to standard view. iOS app needs a rebuild or deletion from app store. ### 1/5 — Limited *2018-03-01, version 1.6.6* The ui is extremely out of date. None of the search boxes seam to work as expected. There is no way to do inventory, this would be an awesome way to go through and do it. ### 1/5 — Horrible *2018-02-01, version 1.6.6* I’d be embarrassed if my company put this app out. ### 1/5 — Where is the IOS 11 version *2017-10-06, version 1.6.5* This had been giving warnings for a year. How about a fix or new app ## Frequently asked questions about Web Help Desk Mobile ### What does Web Help Desk Mobile do? Web Help Desk Mobile sends SMS text message alerts to your Apple iOS device whenever a customer ticket is created or updated in your SolarWinds Web Help Desk system. This allows you to stay informed about IT support requests in real-time, even when you're away from your computer. ### How do I set up Web Help Desk Mobile? To use Web Help Desk Mobile, you need a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later, and an Apple Push Notification Service (APNS) certificate. You can download the necessary software and certificate from the SolarWinds Customer Portal. ### Is Web Help Desk Mobile a standalone app? No, Web Help Desk Mobile is not a standalone application. It requires a connection to a running instance of SolarWinds Web Help Desk to function. You must have the server-side software installed and configured to send notifications. ### What are the system requirements for Web Help Desk Mobile? You need an Apple iOS device. Crucially, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later. An Apple Push Notification Service (APNS) certificate is also a mandatory requirement for receiving alerts. ### Can I use this app to manage tickets directly? This application is designed to provide SMS notifications for ticket creation and updates. It does not offer direct ticket management functionalities within the mobile app itself. You will receive alerts, but you would need to access the main SolarWinds Web Help Desk system to perform actions on the tickets. ## Version history (last 5 releases) ### 1.7.0 — 2019-01-23 Remote notifications are fixed now. ### 1.6.6 — 2017-11-20 Remote notifications are fixed now. ### 1.6.5 — 2017-09-11 Updated support for SolarWinds Web Help Desk 64-bit and iOS 11 ### 1.6.4 — 2014-09-08 Various bug fixes. If you encounter issues with authenticating after upgrading, please delete the app and reinstall. ### 1.6.3 — 2014-02-28 Bug Fixes ## Apps similar to Web Help Desk Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [Endpoint Central](https://appshunter.io/ios/app/endpoint-central/id1069313634) | 4.7 (412) | Free | Business | | [SolarWinds Service Desk](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030) | 4.6 (311) | Free | Business | | [BrainStorm - IT Conference](https://appshunter.io/ios/app/brainstorm-it-conference/id1612663329) | 5.0 (1) | Free | Business | | [CITE Events](https://appshunter.io/ios/app/cite-events/id6443395503) | — | Free | Business | | [ManageEngine ADManager Plus](https://appshunter.io/ios/app/manageengine-admanager-plus/id717152869) | 3.1 (10) | Free | Business | | [TeamDynamix Mobile](https://appshunter.io/ios/app/teamdynamix-mobile/id1672079989) | 3.1 (20) | Free | Business | ## More apps by SolarWinds Inc. - [DameWare Mobile](https://appshunter.io/ios/app/dameware-mobile/id642971869) - [SolarWinds Service Desk](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030) - [Dameware Remote Everywhere](https://appshunter.io/ios/app/dameware-remote-everywhere/id1459496874) - [DRE Support Applet](https://appshunter.io/ios/app/dre-support-applet/id1464183365) All apps by SolarWinds Inc.: https://appshunter.io/developer/642971872 ## Related topics [whd](https://appshunter.io/ios/topics/whd) · [solarwinds service desk](https://appshunter.io/ios/topics/solarwinds-service-desk) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*