# Web Help Desk Mobile — user reviews > 63 indexed App Store user reviews of Web Help Desk Mobile by SolarWinds Inc., rated 1.40/5 from 30 ratings. - Source: https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews - App overview in markdown: https://appshunter.io/ios/app/web-help-desk-mobile/id385247187.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 26 ## Newest reviews (17 of 63) ### 2/5 — Great but... *2018-04-30, version 1.6.6* Please update this app we can’t run it on our new iPhones and would love it to be updated! ### 1/5 — Updates make things better right??? *2017-09-20, version 1.6.5* This update seems worse than before. Way to move backwards SW. ### 1/5 — Update *2017-07-29, version 1.6.4* Needs update ios4 is long gone but this still looks like it ### 2/5 — This needs an update. *2017-04-12, version 1.6.4* Desperately needs an update to support 64bit processors and newer versions of iOS. A GUI update wouldn't hurt either. Some scrolling wheel menu missing some options. Scrolling the wheel shows no text. ### 2/5 — Glitchy but improving. *2017-02-18, version 1.6.4* Update Feb 2017: this app will slow down your iPhone. Hasn't. even updated in years. Antiquated and slow. Stale and archaic. Needs update bad!! Still no update for iPhone 5 since Solar Winds took over? Needs an update! Come on! Getting better but still needs more functionality built in. Will not show ticket priority level or allow new tickets. Also slow to load a ticket at times after a push notification May need to remove and reinstall from iTunes to get it to work. ### 1/5 — Worst App Ever *2016-12-14, version 1.6.4* This app is the worst app I have used in a long time. It needs to be scrapped and redesigned. Come on SolarWinds. This is not like you to have an app tarnish your reputation. Fix it. ### 2/5 — PLEASE UPDATE *2016-09-28, version 1.6.4* Solarwinds please put some man hours into development of this app! Techs should be able to create cases via the mobile interface! No new features in 2-3 years??? ### 2/5 — Sometimes I get lucky *2016-07-30, version 1.6.4* I really wish this app was working properly. It would be so beneficial to my work. ### 1/5 — App is very unstable. *2015-10-05, version 1.6.4* Please pull this app and fix it as it is unusable in its present form. Crash and freeze, crash and freeze. ### 1/5 — Terrible *2015-09-17, version 1.6.4* The app was pretty rudimentary when SolarWinds bought it, and they haven't improved it at all whatsoever. They haven't even updated it to be compatible with new iOS versions. Go to a piece of software where the company cares about their clients, Spiceworks is free! ### 2/5 — Needs Update *2015-07-22, version 1.6.4* This app is one of my most frequently used as an IT Manager. The major drawback is that it leaves me not able to do all of my work on it as it does not save the notes I input to the system. Ascetics needs a total revamp, but that does not come as a must with it being for work. Step it up, this app hasn't changed since I was on an iPhone 4... ### 1/5 — Seriously lacking *2015-07-12, version 1.6.4* Webelpdesk is one if the more serious help desk ticking solution out there. However, their ignorance of the need for proper mobile app, is pushing customers to find alternatives that have caught up with the times. ### 1/5 — Doesn’t Work *2015-06-30, version 1.6.4* I have never been able to get this app to work properly. I enter my credentials on the configuration page, then the screen briefly flips to a different log-in screen, then back to the configuration page. It seems the credentials are being accepted because on the lock screen I do receive notifications. I am however unable to view them from within the app. Total fail. ### 3/5 — I agree this app needs a revamp *2015-05-26, version 1.6.4* Would like to see the layout be more inline with the web app layout. -Need a recent ticket tab Maybe a feature where we can change the look and layout of our web app from our web admin page? ### 1/5 — Web Horror Desk *2015-05-01, version 1.6.4* It hasn't been updated in ages and is truly is not usable. Poor support from Solarwinds as well. I'd really like to use this as being able to manage tickets on the go is something important to most Helpdesk admins or techs ### 2/5 — Needs more work *2014-11-19, version 1.6.4* Needs a redesign. ### 1/5 — Crashes constantly *2014-10-30, version 1.6.4* I love the convenience of this app but it is not at all reliable. Once I view one ticket and then go to another app the next time I open it it just shows a white screen. I have to force close the app and then restart it to get it to work again. I really hope an update is coming to fix this and also add support for the new iPhone 6 and 6 Plus screen resolutions. ## Most critical reviews (10 lowest-rated) ### 1/5 — Has not been updated in 3 years *2022-08-19, version 1.7.0* Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app ### 1/5 — UPDATE *2022-04-19, version 1.7.0* 3 years since the last update. Come on. I use this every day, on my laptop. Having a working solution for my phone would be fantastic. Please please please release an update. ### 1/5 — Biggest Piece of Crap On App Store *2019-09-19, version 1.7.0* This hasn’t been updated in forever. Won’t send emails and won’t function properly. I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode. ### 1/5 — Honestly has been hot garbage since they were bought out. *2019-08-01, version 1.7.0* Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state. ### 1/5 — Practically unusable *2019-03-18, version 1.7.0* Needs a complete redesign. The UX is awful. ### 1/5 — Pointless *2018-04-10, version 1.6.6* Better option is to just connect to your web help desk with a browser, then switch to standard view. iOS app needs a rebuild or deletion from app store. ### 1/5 — Limited *2018-03-01, version 1.6.6* The ui is extremely out of date. None of the search boxes seam to work as expected. There is no way to do inventory, this would be an awesome way to go through and do it. ### 1/5 — Horrible *2018-02-01, version 1.6.6* I’d be embarrassed if my company put this app out. ### 1/5 — Where is the IOS 11 version *2017-10-06, version 1.6.5* This had been giving warnings for a year. How about a fix or new app ### 1/5 — Outdated, ugly interface, notifications don’t work. *2017-10-06, version 1.6.5* Please update the app. Looks clunky and outdated, like it was made for the iPhone 4. They probably acknowledge this by the selective use of one screenshot on the Appstore, which is of the configuration screen rather than the application itself. Despite saying it’s been updated for iOS 11 compatibility, push notifications STILL don’t work. How am I to know when an urgent ticket comes in? I have to manually check at random intervals even though notifications are turned on. Sort it out, please! It’s been YEARS. Read the posts in your forums about what all your users are saying, get a move on and act on it! What do your team of developers do over the years? ## Most praised reviews (10 highest-rated) ### 5/5 — Very convenient *2016-04-16, version 1.6.4* While it is not a full featured client, it gives an easy way for techs to look at next ticket while in the field. ### 5/5 — It just works *2012-09-27, version 1.6.1* I find so many apps these days do not integrate well. But this one does. Being able to run batch updates on the road is a great help ### 5/5 — Great app. Real time saver *2012-04-02, version 1.6.1* Great app and a huge time saver. Makes things easier. ### 5/5 — Perfect for on-the-go *2011-09-23* I use it every day and the push notifications are great for keeping you in line with SLA's. For the iPad, I have the app installed for push notifications but I prefer the standard web interface on the iPad screen for actually using the program since that gives me the full flexibility of WHD, including reports and queries. Not sure there is a need for an iPad interface when the standard web interface is already so comprehensive and displays well on the larger iPad screen. ### 4/5 — Great App *2012-07-21, version 1.6.1* Love the app, but defiantly need the ability to add new tickets!! ### 4/5 — App works great *2012-07-15, version 1.6.1* Most of the time it crashes; others shows that it works. The app let you input all of the credentials for the Custom config. It authenticates then flips to the login screen then immediately turns back to the settings for credentials; I am unable to access the mobile version of WHD on my iPhone 4. -- App works like a charm now. ### 4/5 — Off to a good start *2011-10-12, version 1.6.1* It works great and is an excellent complement to an already amazing service desk applicatuon ### 4/5 — Good, but needs ability to make new ticket *2011-02-03, version 1.6.1* This app is great, and allows us at work to close work orders fast, but can y'all add the ability to create a new incident from our mobile device? This app would then be a five star app. ### 3/5 — Does what it says on the tin *2017-03-15, version 1.6.4* The app does what it says on the tin, but not the greatest companion. I know it's free, but for such an advanced tool and with people paying licences and the like, this mobile version is far too limited, yet it has so much more potential. Eg limitation - When out of office we are reliant on the ticket being one of our own "My Tickets" or a recently updated group ticket in hope to find and update on the go. This is due to the very limited searching. We can't put tickets in descending or ascending order to start dealing with the oldest ticket first and are unable to search by Status, priority type, company and locations. Although it does what the app description says, I think there is more effort and creativity available to the developers to really make this app worth it. I also believe the dashboard would be a very useful upgrade and possibly a vital part of this app. For now I'm afraid it's just an average app. Would be worth using it after a few needed upgrades. Thanks Solarwinds. ### 3/5 — Needs More... *2015-08-07, version 1.6.4* Needs more options: 1. Ability to create new tickets from your mobile device 2. Ability to search assets, parts, even FAQs 3. A separate app that clients could use to create their own tickets --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*