# WeBack — user reviews > 164 indexed App Store user reviews of WeBack by Shenzhen Yugong Technology Co., Ltd., rated 1.70/5 from 301 ratings. - Source: https://appshunter.io/ios/app/weback/id1066738633/reviews - App overview in markdown: https://appshunter.io/ios/app/weback/id1066738633.md - Rating breakdown: 5★ 27 · 4★ 13 · 3★ 16 · 2★ 31 · 1★ 214 ## What do users think of WeBack? Overall sentiment: negative **Pros** - 👍 Easy setup - 🚀 Responsive app - 💡 Useful features **Cons** - 🐛 Connectivity issues - 🔋 Battery life problems - 🤯 Frustrating user experience - 💸 Unwanted ads **Commonly reported bugs** - Registration process broken - Frequent app crashes - Inconsistent device status updates **Most requested features** - Persistent map storage - Customizable cleaning schedules - Multi-floor support - Better integration with smart home devices ## Newest reviews (19 of 164) ### 1/5 — Garbage *2025-09-03, version 6.1.4* Absolutely completely & utterly rubbish. I don’t know why Apple allow such useless apps on the App Store. I would give this about minus 10 rating if possible. Don’t bother wasting your time. ### 1/5 — Terrible and with ads! *2025-08-01, version 6.1.4* If I could give less, I would. Not working properly it’s the best description. ### 1/5 — Awful UX AVOID *2025-03-23, version 6.1.4* Cannot register as verification code set up for 4 digits 5 digits required ### 1/5 — Lỗi kết nối *2025-01-26, version 6.1.4* Ban đầu tôi tưởng con robot của mình có vấn đề nên đã thử kết nối lại, nhưng thử đến 3 con robot Rapido mà lỗi kết nối vẫn vậy thì chỉ có app thôi ### 1/5 — Ads? *2024-10-01, version 6.1.4* Every time you open the app you’re forced to watch an ad. Not cool for a commercial product you’ve paid for. ### 1/5 — Unable to log in *2024-05-23, version 6.1.4* Used to control my (cheap) robot vacuum. When the vacuum started behaving erratically I decided that perhaps a reinstall would fix the issue. After reinstall I cannot login to the app. Password not recognised/verification code is too many characters for the allowable input/or keyboard only allows numbers not characters… pretty useless. ### 2/5 — !!! *2024-04-13* Будь проклят тот день, когда я сел за баранку этого пылесоса!!! ### 1/5 — Can’t even register. Useless. *2024-03-05, version 6.1.4* We were given one of these robot vacuum cleaners and I can see why. Can’t do anything without registering and can’t register because the code generator only has space for four characters and the codes have five. So failed at the first hurdle. Great job. Robot vacuum cleaner going in the bin. ### 1/5 — Stopped working *2024-02-07, version 6.1.4* About two months ago the app stopped working. It would not sync with my robot vacuum. Both the app developer and the vacuum company have not responded to my requests for help. ### 1/5 — Can’t use robot vacuum anymore *2024-02-03, version 6.1.4* Can’t connect to WiFi, can’t re-add the vaccum. Fails registration at 68%. Worked fine until 4 months ago. No customer support available from Deenkee or WeBack ### 1/5 — Off line again *2024-01-20, version 6.1.4* Keeps going off line not working again needs sorting Floureon thermostat doesn’t work with other apps so off to get a hive thermostat more expensive but more reliable than this ### 1/5 — The app not working *2023-08-14, version 6.1.4* The app is not working at all ### 1/5 — No working at all *2023-08-11, version 6.1.4* It stopped working and there is no way to install a new one. The verification code mismatches. ### 1/5 — Ads added to the app *2023-08-09, version 6.1.4* I paid for a profuct, and now the new update of the app has annoying ads. Why? I paid for a product with an app, I should not be seeing adverts at all. What sort of practices are these? Imagine if you bought an iphone and every-time you open an app it forces you to watch an add for 5 seconds. What the hell is this!? ### 1/5 — Nothing ever works!! *2023-08-05* Not only are the appliances linked to this ap garbage (Tesvor robot vac), but the ap itself never works. Half the time it seems that the server has crashes. The rest of the time it doesn’t show data, or resets and you have to set everything. Every few months I completely give up… but then I optimistically hope they’ve fixed things only to be met with frustration and disappointment. ### 3/5 — HELP PLEASE *2023-07-14* I cannot connect my Tesvor S6 Everything goes smooth and it even connects to the WiFi because I can hear it saying “connected to the WiFi” however, on the next step, which is “ registering device into smart storage” it freezes and therefore never adds to device in the WeBack app. How do I fix this? Is there something wrong with the storage connected to this app? ### 1/5 — Please update. *2023-06-28, version 6.1.4* I still can’t connect my third robot. Connects fine to WiFi but get stuck at “registering to smart cloud” PLEASE FIX!! ### 1/5 — App have ads *2023-06-26, version 6.1.4* Instead of fixing your laggy & bugged app. You decided to implement advertisements in that junky app Don’t recommend. Buy a different product ### 1/5 — Please update and fix the app *2023-05-12, version 6.1.4* Unable to add vacuum. Doesn't register to The cloud and gives error after connecting. Its very frustrating please fix it and listen to the complaint in the review almost everyone is having same issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Приложение не работает *2026-07-30* Не даёт зарегистрироваться. При запросе выслать код просит подключение к сети - с интернетом все в порядке. Что делать то теперь? ### 1/5 — Отвратительное приложение *2026-07-25* В приложение не зайти, требует какой то ключ при регистрации, на который реагирует отказом. Приложение для пылесоса, даже не для банка. Негодую!!!! Это пылесос, ребята!!!! Не Пентагон… Издевательство! Полный минус. Была бы возможность, поставила бы минус 5 звезд ### 1/5 — WeBack *2026-06-04, version 6.1.4* App does't work. Cannot operate the Robo vac ### 1/5 — Useless app and it don’t work *2026-04-04, version 6.1.4* This app hardly works. Sometime connect and other item it don’t . ### 1/5 — ? *2026-03-17* Почему приложение не обновляется? И не работает? ### 1/5 — Не работает *2026-03-04* Не показывает карта. Работает приложение оочень редко. И совершенно не обновляется приложение!! ### 1/5 — Нет подключения *2026-02-22* Только решил купить робот пылесос и уже столнкнулся с вашим ссаным приложением Оно низера не раьотает Даже эконки параметров или чего либо не показывает просто пустые строки и все Вы не умелые програмисты Ищите другую работу ### 1/5 — Does not work *2026-01-20, version 6.1.4* I’ve had this device for quite some time now and after approx 6 months it fails to connect to my Wi-Fi network. When I eventually get it to join my Wi-Fi it will only connects for a for a few seconds before dropping the Wi-Fi connection. Absolute waste of time and of no use whatsoever so ever. ### 1/5 — Код для входа в приложение не работает *2026-01-08, version 6.1.4* Код приложения не работает как войти в приложение ### 1/5 — Absolutely Hopeless App *2025-12-07, version 6.1.4* This is unusable with Ziglint robot hoover. Impossible to register on the app. Invited 5 digit verification code but will only accept 4 digits. No instructions that make any sense. Avoid ## Most praised reviews (10 highest-rated) ### 5/5 — Мне очень нравится *2024-10-10, version 6.1.4* Приложение просто прекрасное много функций ### 5/5 — Good App *2021-11-12* I was skeptical about the low ratings this apps. It does what it is import at to be done. Reach out to support team if you have any questions. They were very helpful to me. Thanks ### 5/5 — Fixed!! *2021-11-06, version 6.0.0* Thank you for the recent update. The map works again and my Tesvor s6 is back to working order! ### 5/5 — Вопрос *2021-08-30* Приложение хорошее всё отлично работает , но почему в приложении нет функции влажная уборка ? ### 5/5 — Works perfectly fine *2019-05-27, version 3.7.0* Actually I don't know why this app got 2.5 as of mid May19?! This is a good app for their vacuum robot cleaner and it does the job pretty easily without any kinds of problems! Very straightforward ### 5/5 — Needs monthly Updates *2019-02-15, version 3.5.7* Lets get these updates going ### 5/5 — Easy set up *2018-06-01, version 3.0.6* This works 100% easy set up and update of the firmware on my robo vac. Follow instructions and not a single problem. Setup with Alexa was simple and straightforward. ### 4/5 — Норм *2023-03-07* Кто не может подключить - устанавливайте страну Китай. И всё будет без проблем работать) оценка такая потому что не пишет время уборки и зачистка пола неактивна ### 4/5 — Not working anymore *2022-11-20, version 6.1.3* What happens now? The app worked great for a few years and now I can’t use it. I’ve tried everything I can think of but nothing works ### 4/5 — Basic functions work well *2022-07-26, version 6.1.2* I can schedule, add no go zones and change robot settings. I would say the only thing missing is the ability to have multiple maps, it’s almost there just need an option to ‘copy’ map. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*