# Webster Five Mobile — user reviews > 19 indexed App Store user reviews of Webster Five Mobile by Webster Five Cents Savings Bank, rated 4.80/5 from 1,923 ratings. - Source: https://appshunter.io/ios/app/webster-five-mobile/id6458344464/reviews - App overview in markdown: https://appshunter.io/ios/app/webster-five-mobile/id6458344464.md - Rating breakdown: 5★ 1,719 · 4★ 127 · 3★ 26 · 2★ 12 · 1★ 39 ## What do users think of Webster Five Mobile? Overall sentiment: neutral **Pros** - 👍 Great customer service - 🚀 Useful new features - 💡 Easy to use **Cons** - 🐛 Glitches and bugs - 🤔 Difficult to navigate - 🤷‍♂️ Confusing changes **Commonly reported bugs** - Unable to add new payees - Inability to edit existing payees - Chaotic and disorganized bill pay **Most requested features** - Restore previous app layout - Improve bill pay functionality ## Newest reviews (3 of 19) ### 5/5 — Bank review *2023-11-10, version 3.6.0* This is absolutely amazing!! It’s so easy. ### 5/5 — Great app! *2023-11-08, version 3.6.0* Useful new features abound ### 5/5 — Love the app! *2023-11-05, version 3.6.0* Works great! Thx Web5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitches *2024-11-24, version 3.18.0* I can not add new payees nor can I edit existing ### 1/5 — New app *2023-12-06, version 3.8.0* Very disappointed. Difficult and confusing to work with . The old app worked just fine. This new app is very chaotic and bill pay is shamefully disorganized ### 1/5 — Updated to even worse garbage *2023-11-08, version 3.6.0* How could it get worse. Well Webster5 will show you. It is impossible to use. No keyboard to type in information. Only way to enter information is copy and paste. How can you have an app that doesn’t have a popup keyboard to entered information. At least the old app it was easy to enter information. But this new app is severely limited to where a child could probably create a more useful app. I sure hope they did pay someone to make this garbage. ### 3/5 — Bill pay *2025-07-17, version 3.25.1* Can’t pay multiple bills at a time have to go in and out for each bill inconvenient ### 4/5 — Love this bank *2024-12-27, version 3.18.0* Best banking services ### 4/5 — Poor upgrade *2023-11-06, version 3.6.0* Poor descriptions and direction on how to use APP. Can’t locate accounts that should be visible. Poor navigation tools. ### 5/5 — Quick and easy *2026-06-16, version 3.30.2* Meets my need to send my money to where in need ### 5/5 — Remote love *2025-12-26, version 3.30.0* Being able to deposit a check remotely from the comfort of home is absolutely priceless. ### 5/5 — Super helpful especially for newcomers *2025-12-25, version 3.30.0* This app has made online banking so much easier for me and has never been a trouble to understand. ### 5/5 — My Favorite Bank *2025-08-27, version 3.26.1* I been with Web 5 for many years, I stay with Web 5 because of the family feel. I live in Danielson CT, I stay with Web 5, it’s an excellent bank. ## Most praised reviews (6 highest-rated) ### 5/5 — Great bank *2025-08-04, version 3.25.1* Always friendly always on time and they are just a wonderful group of people. I enjoy banking there more than anywhere ### 5/5 — Loyal customer *2025-06-18, version 3.23.1* Have been a Web 5 customer, since 1983! Moved to Florida in 2014, and kept my accounts open without any issues with transfers, paying bills, & moving funds to other accounts with ease throughout the country! Hope to continue in the future!!👍👍 ### 5/5 — Banking *2025-03-03, version 3.20.0* I really like this bank you guys are very nice ### 5/5 — Tough adjustments to new bank. *2024-06-05, version 3.12.0* Expierence with bank staff has been terrific. Normal functions like daily ATM limit set way to low. Put so much into setting up Bill Payees surprised they all go out by check expected 7 days later?? Hello I’m paying it this way for speed🤷🏼‍♂️. Is this a way of charging monthly maint fees etc? Huge surprise to see bank re-issue ATM cards. Impressed but 1 week after I join the bank an get things set-up!! 😠. ### 5/5 — Great Customer Service *2023-12-18, version 3.8.0* I am not very savvy with all this new technology and haven’t had a bank account in seven years and the stuff on front Street. Especially Sam has been very accommodating helpful. And allow me to successfully use my account. I really enjoy the app. ### 5/5 — New app *2023-11-15, version 3.8.0* Don’t like the new setup I want to see accounts like I did before!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*