# WebTPA Mobile — user reviews > 19 indexed App Store user reviews of WebTPA Mobile by WebTPA, rated 1.40/5 from 34 ratings. - Source: https://appshunter.io/ios/app/webtpa-mobile/id571755536/reviews - App overview in markdown: https://appshunter.io/ios/app/webtpa-mobile/id571755536.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 30 ## Newest reviews (8 of 19) ### 1/5 — Absolutely Useless and Terrible *2022-01-03* I can’t believe the company I work for switched from Cigna to this pile of junk insurance company that can’t make a decent application. ### 1/5 — Not helpful *2021-04-17* The screenshots appear misleading, as when I login there is 0 information about my account. The only information is their “about us” which is generic, and “contact us” which directs to the contact information on the physical card (not provided on the app itself). The app literally does nothing to help the user or provide any pertinent information. ### 1/5 — Useless! *2021-02-12* Provides absolutely no info. The picture above is deceptive. Doesn't even show my member ID card. This app is useless. ### 1/5 — What a joke! *2021-02-11* My employer just switched to WebTPA from United. What a joke! This app hasn’t been update in 5 years! ### 1/5 — Useless *2021-01-30* Useless app from what I see ### 1/5 — Frustrating *2019-02-05* It will show me my balances and if a claim has been received. But it doesn’t provide any detail (in fact shows $0 where breakdowns of the EOB should be). App is really only helpful if I can’t find my card. ### 1/5 — Waste of Time *2019-01-09* I thought this would be helpful since insurance is so confusing. . . This app is a waste of time. After creating an account you can see your member number, deductible, out of pocket expenses and claims. . . All stuff that I already get in an email. . . For specifics it told me to go to the website . . . ### 1/5 — Terrible app *2018-03-31* Clunky, old app with no iPhone X support or touchID/ FaceID support. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is trash *2026-02-10* Zero purpose for this app except a place to enter login credentials and then essentially enter an empty, windowless room. ### 1/5 — App doesn’t work - login error *2026-01-13* I know my username/password are correct, because I am able to sign in without issue on the website. ### 1/5 — god awful *2025-12-29* any employer that offers you this consider as an option you should consider a different employer. this is bottom of the barrel. i’ve seen apps that work better. ### 1/5 — Useless app *2025-12-20* This app is 100% useless. ### 1/5 — cant login *2025-11-28* I cant even login… using my correct credentials because Im logging in with the same information online… ### 1/5 — Doesn’t event work *2025-10-13* This app just doesn’t even work when you use it. Can’t click on anything. ### 1/5 — Can’t view ID card! *2025-02-14* ID card does not show up. The only option is to view the id card BEFORE logging in which does not make sense. Faceid will log you in instantly. And why would I have an app and stay logged out??? ### 1/5 — Can’t view ID can’t properly *2024-11-15* ID card does not use the entire screen making it impossible to read. Can’t zoom In or out either. ### 1/5 — Useless App *2023-08-29* I cannot access plan benefits on this app or anything else beyond what I already know. This was a useless and annoying waste of time at a time i was looking for help. ### 1/5 — What’s the point? *2023-03-02* Im trying to find a new pcp. For whatever reason I can’t seem to search for one on the regular website so I downloaded the app thinking maybe I can search that way. I can’t even see my plan info. I can’t look up my dedutctible balance. Clicking the links sends you to a website error page. It’s more useless than the crappy website. ## Most praised reviews (1 highest-rated) ### 3/5 — Not working *2025-10-07* The app will not work on my iPhone. I restarted my phone, deleted the app, and redownloaded the app. Nothing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*