# WebWatcher Parent App — user reviews > 104 indexed App Store user reviews of WebWatcher Parent App by Awareness Technologies, Inc., rated 1.71/5 from 70 ratings. - Source: https://appshunter.io/ios/app/webwatcher-parent-app/id1068189255/reviews - App overview in markdown: https://appshunter.io/ios/app/webwatcher-parent-app/id1068189255.md - Rating breakdown: 5★ 6 · 4★ 5 · 3★ 4 · 2★ 3 · 1★ 52 ## What do users think of WebWatcher Parent App? Overall sentiment: negative **Pros** - 📍 Effective location tracking for children - 💬 24/7 live chat support with real people - 🛡️ Helps parents monitor online safety risks - 📱 Remote access to child's device activity - ⚡ Real-time alerts and notifications **Cons** - 💰 Expensive subscription pricing - ❌ Frequent login and authentication failures - 🔄 Delayed data updates (1-2 days lag) - ⚙️ Complex setup requiring multiple steps - 🚫 Difficult to cancel subscription - 💳 Misleading refund policy and false 'risk-free' claims - 📊 Limited real-time monitoring capabilities - 🔐 Requires sharing sensitive iCloud credentials - 🐛 Numerous app crashes and glitches - 🔌 Requires manual daily backups to function - 😤 Poor customer service and refusal to refund - ⚠️ Privacy invasion concerns from users - 🔗 Dependency on third-party software (iMazing) **Commonly reported bugs** - App crashes during account creation and signup - Login credentials rejected despite correct information - GPS location showing inaccurate data - Missing data for calls, texts, searches, and websites - iCloud sync issues and password reset loops - App not displaying monitored device on dashboard - Data not syncing between desktop signup and mobile app - Timeout errors during account creation - Subscription charges continuing after cancellation - Unable to access purchased features after payment - Delayed or missing activity data uploads **Most requested features** - Improved mobile app interface and design - True real-time monitoring without delays - Easier setup process without technical expertise - Better desktop-to-mobile app synchronization - Automatic backup without manual intervention - Transparent refund policy with actual risk-free trials - Improved compatibility with various devices - Better user interface design (modernized) ## Newest reviews (19 of 104) ### 4/5 — This is ridiculous *2023-06-23* On the app on my iPhone won’t let me login at all please fix this ### 1/5 — DO NOT BUY *2023-03-09, version 1.24* THIS PROGRAM IS A TOTAL SCAM. I WISH I HAD READ THE REVIEWS ON THE APP BEFORE PURCHASING THROUGH THE WEBSITE. ASKED FOR REFUND DUE TO IT NOT BEING USER FRIENDLY NOR REAL TIME AND THEY REFUSED. REPORTING THEM TO THE BETTER BUSINESS BUREAU. ### 1/5 — Terrible app! Don’t waste your $$$ or time *2023-03-08* I have only ever received data for one day or two days at the most. Then it stops working. I have to contact the company and a tech has to reinstall everything (which takes hours). Then I’ll receive data for 1-2 days. And the cycle starts all over again. I don’t have time to deal with this. It’s infuriating! This app is a piece of garbage. DON’T BUY IT!!!!!!! ### 1/5 — App is not worth the money *2022-11-04* I have used this app for a month. I’ve contacted Support numerous times because I don’t have access to “calls”, “deleted texts”, “searches” , “websites”. My last attempt I was told it would take over a month to access these services. I have a screenshot of the conversation. I need this information to protect my adopted daughter from birth parents. We have a restraining order in place. ### 1/5 — Over $100 *2022-07-22* No refunds available it don’t matter what’s your reason they will take your money and give u excuses to not refund even if it was accidentally or renewed don’t buy ### 1/5 — Worthless *2022-07-13* This app is complete trash. It uses 3rd party unlicensed software to do the actual download, then takes 1-2 days to upload into their system to show you only a portion of what the 3rd pay software showed you 2 days earlier. The app doesn’t work if you follow the directions given and do the installation on a PC and the tech support just tells you to wait several days for the data to be uploaded. By then your “free trial” is over and you’ll have to dispute your credit card for a refund. ### 1/5 — Don’t waste your money 39.95 *2022-06-03, version 1.24* If you are downloading this as a result of issues with a teenager save your money. You are probably already exhausted and this app will only frustrate you more. The interface on a MacBook did not work and it never even showed my son’s device on the dashboard despite setting it up and seeing confirmation of the set up. Their 7 day free trial (of which there are very little details about unless you really dig) is only free if you work with their tech people for up to 3 days if it doesn’t work. I just needed the app not the chore of having to work with a tech person for who knows how long to get what you pay for. I was already tired enough with having to deal with the situation and needed help not another thing to add to my stress. This is total scam! The interface is NOT user friendly and I am great with technology I just don’t have an interest in spending unnecessary time on something that should be easy to use. I tried Bark first and it was a piece of cake to install and use I just didn’t have the storage space on my MacBook for all the data so I was trying this. Believe me just don’t! I am so mad at myself for wasting $39.95. ### 1/5 — False Advertising/Scam *2022-05-17* I set this up to try the app out “Risk Free” as is listed all over the site. After selecting the full year and adding payment, you are able to try it out. I did not like the product and felt it did not meet my needs. I requested to cancel the “Risk Free” account within hours. The company refused to refund my money since there was not a technical reason for my cancellation. They kept my $97. They would not even pro-rate the refund. Complete scam. Do not do business with this company. ### 1/5 — DO NOT USE *2022-03-31* Do not use this company! Paid for this description for a year and was never able to use the program.I tried canceling the subscription multiple times and it was impossible. I had to call my bank. Again do not use!!! ### 1/5 — Don’t use this! *2022-03-23, version 1.24* This does not work and when you try to get a refund they will not give you one! So if you can’t get it to work on a device your out $140 ### 1/5 — If I could give no stars I would!! Very misleading *2022-03-15* Buyer beware!!! Even though it says you “can use with this device” you may not be able to. Website gives very conflicting information. You need to download certificate on MacBook or PC. I paid for a year and went to access certificate and couldn’t. Contacted help immediately and they informed me it wouldn’t work for me. I requested a refund since it says “risk free” and was directed to fill out a refund request which I did. My request was denied because there is “nothing wrong with the software.” I explained the website said it would work with my device, “risk free” and I never even opened the certificate. Needless to say after a lot of back and forth they still refused a refund. Total scam!!!! ### 1/5 — This app is a scam *2022-01-13* First the free trial is not free. Singled up for the free trial and they changed me. Tried to get money back but they said no. To top it off it doesn’t work at all. Cannot even get GPS location of the target phone more or less all the other stuff it said it can do. It’s a SCAM ### 1/5 — Do not purchase *2021-12-01, version 1.23* I have been unable to cancel this subscription for 2 months ! ### 1/5 — Do not download *2021-10-28, version 1.23* Absolutely the worst customer service and app I have ever downloaded. They charge you and obscene amount of money right away not at the end of what they lead you to believe is a trial period. Then when you request a refund because the app is not performing the way you thought it would be from their advertising they refuse. So I am out $ for a product that does nothing. My suggestion to those reading this is run as fast you can in opposite direction and do not waste your hard earned money on this app. ### 1/5 — App Does not work *2021-10-23* Same issue as the previous reviewer. I signed up and attempted to log in on app and would not log me in. Feel like an attempt to collect emails and information 🤔 ### 1/5 — i hope yo u enjoy a retirement home *2021-09-24, version 1.23* to all parents thinking about getting this dont. let you child BE a child, they are gonna do stuff and stopping experimenting now will cause problems for future. you are ruining whatever relationship and trust you had, this is stalker behavior. stop ### 1/5 — Terrible App and BEWARE! *2021-08-16* I purchased this app to monitor my child’s phone activity. You have to plug the device into a computer and use the IMazing software to track the activity. You cannot do anything via this app and it only shows you 7 days of activity once the IMazing software has been updated. You might as well just use IMazing alone. Also BEWARE they do not offer refunds and when I went cancel my subscription it was impossible. There was no direct option on their website to cancel. I contacted support and they insisted my subscription was an Apple in app purchase. I contacted Apple directly and they confirmed it was not. The charge was hitting my credit card directly from WebWatcher. Their live chats get you nowhere and everything needs to be done via email ticket support of which I still have not been successful! ### 1/5 — Cant even sign in to the app *2021-07-29* I made an account and put my credentials in and it literally keeps telling me that its wrong . i cant even get into the app to give a proper review on if its worth your time or not . ### 1/5 — No app use *2021-07-08* Today I signed up for the free trial and started the upload process on my daughters phone. After I downloaded the app to my phone it wouldn’t let me sign in. The person on the chat stated that the app was being worked on and can’t be used and they have advised all customers to use the web login from their phone. When asked if it was going to alert me when any of my parameters were attempted to be violated and he said no that I would have to routinely check the web log on. That’s not what is advertised on their website. False advertising. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never had this… *2025-11-14, version 1.24* This app was maliciously inserted into my account in August 2018… hmmmm not me ### 1/5 — Worst service I’ve ever had *2025-07-08, version 1.24* I would give zero if I could. ### 1/5 — Total scam *2024-06-16* IF I COULD GIVE NEGATIVE STARS I WOULD - TOTAL SCAMMER , have reported to Apple down their fraudulent business practices ! their risk free offer is not risk free! Doesn’t work and they refuse to refund money totally a scam ! They come up with every excuse in the book not to refund your money . Call your bank and stop payment ### 1/5 — Total scam *2024-06-11* Does not work and their risk free offer is not risk free! Doesn’t work and they refuse to refund money totally a scam ! They come up with every excuse in the book not to refund your money . Call your bank and stop payment ! ### 1/5 — Deserves no Stars- Beware! *2023-09-21* This app is not what it seems and it is impossible to get a refund! I downloaded and paid for a year to find out the software is not compatible with my phone/computer! I filled out the refund request and met with a person online and they denied my request because it is not their problem it’s not compatible and there is nothing wrong with their software even tho it cannot even work with my computer. I am out nearly $200! Absolutely Ridiculous! ### 1/5 — Rip off *2023-09-14* I purchased this app. Tried 2 different nights to install. It says 24/7 live chat support, then would say no one is available to chat right now. A technician was supposed to lead you through set up on your computer screen. It was terrible experience! Asked for a license number, which I have never been given. Still haven’t got it installed. Ver frustrating! ### 1/5 — Payed and won’t let log in *2023-07-20, version 1.24* I payed and won’t let me in ### 1/5 — Zero stars if I could have *2023-06-15* Never got this to work. Very deceptive! If I wanted to have to take the phone and physically connect it to a computer to download activity I would just look at the phone. No way to be discreet with this. And when I asked for a refund because it didn’t operate as it stated it would, I was basically told too bad so dad should have done the 7 day free trial (which I didn’t see as an option btw) ### 1/5 — Won’t work! *2023-06-13* As soon after I paid and registered. It doesn’t gives me ANY access on the mobile site or the website. This is not how we do business. ### 1/5 — DO NOT PAY FOR THIS *2023-03-28, version 1.24* TOTAL WASTE OF MONEY. I TRIED TO CANCEL AND GET A REFUND WITHIN 2 HOURS AND THEY REFUSED. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2022-01-25* This app is amazing especially the 24hr live chat. Your not speaking to a robot your speaking to actual people who walk you through and fix whatever issue you are having the updates are pretty much live and I must say it’s worth the $ spent! They deliver in what they say which is not like most apps out there which I have tried And wasted time and money on. ### 5/5 — Helps me sleep at night knowing my kids are ok! *2020-12-11, version 1.19* I was initially hesitant to think about monitoring my kids’ phones. But after learning about a close friend whose kid was unknowingly talking to predators online, I changed my tune. I didn’t ever want to be in the position of finding something that could scar them for life when it was too late. I use WebWatcher to spot check my kids’ digital activity and mostly if something feels off. They know I can check anytime and in the end they agree they’d be happier to have me in the know than wish I was there to help in any potentially dangerous online situations. Kids aren’t taught how to navigate the dangers that lurk on the web. I feel like it’s my job as a parent to do what I can to be aware of these situations the best I can. Ty for offering this service!! ### 5/5 — Best app for tracking my crazy kids *2020-12-11, version 1.19* This app is amazing for my checking my crazy kids! ### 5/5 — Great app *2020-11-12, version 1.19* WebWatcher is such a helpful app when monitoring my kids activities ### 5/5 — Excellent App! *2017-10-21, version 1.7* The internet can have a lot of dangerous material that is not suitable for viewing by children. So it’s really important to monitor their web activity. The app has many useful features. It’s quite discrete and it’s results can be viewed remotely which is extremely convenient. Overall, highly recommended app for anyone looking to add some parental security features to their child’s devices. ### 5/5 — Why don’t you give it a try? *2017-10-13, version 1.6* With this product, I would know where your kids are, his location are always shown on this app. Since got this one, I don't have to worry much. This product it's a very good idea I like it and I am sure everyone would agree with me that's my honest opinion. ### 5/5 — Great app *2017-10-09, version 1.6* My son is starting to use the internet and he’s 9. This is a great too for me so I can see what he’s doing. At least I know I’ll be able to see what he’s looking at and he can’t sneak behind my back looking at things he shouldn’t have been looking at in the first place. ### 5/5 — A good tool to track our children *2017-10-04, version 1.6* Having installed the app recently, I can take care of my children in my way. When they go out with their friends, they go to school or they come with me to crowded places, I could also identify their location with much ease. I am really happy to have it. ### 5/5 — I found very good product *2017-10-01, version 1.6* This app is the best. I was really excited with my experience. My kid is a very energetic one, sometimes very naughty. Before using this app, I was always worried about him, I was afraid he would be lost when he went out long. Then I found this one, it was so helpful. Now I use it for him all the time. ### 5/5 — My children will be well protected *2017-10-01, version 1.6* Any parents should have this app to track their locations. You know, you cannot be always with you children because you are occupied with lots of work. Trust me, this app helps much. For me, it is the best way to protect my children and make sure that they will never be lost. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-28.*