# WeCare by Canada Life — user reviews > 20 indexed App Store user reviews of WeCare by Canada Life by Teladoc Health UK. - Source: https://appshunter.io/ios/app/wecare-by-canada-life/id1504258776/reviews - App overview in markdown: https://appshunter.io/ios/app/wecare-by-canada-life/id1504258776.md ## Newest reviews (6 of 20) ### 1/5 — Useless app *2023-08-20* App consistently shows ‘no availability’ when selecting appointments the app advises are actually available ### 1/5 — No access code *2023-05-23* The app is rubbish! You have to enter some access code but they don’t say how or where to get it, so the registration is useless and doesn’t work. ### 1/5 — Can’t even Register *2023-05-07* My employer has signed up to this and I’ve tried to register but it’s keeps saying password invalid even though it matches all the requirements necessary. Given up trying to register which is a shame as I wanted to access the service. ### 1/5 — Not helping my mental state *2023-01-08* Is it just me or is anyone else finding that they go to open this app, go to enter the login details and the app just ends? I have recently been signed off for a month and thought I would use the app to see what help is offered as my employer has signed up to this service. Unable to get past the login screen does not help. ### 1/5 — Doesn’t work *2022-10-03* Tried to book a telephone appointment and when I got to the last screen it showed an error message “we need more information, please go back to settings and fill out all information”. Then you go to settings and there is nothing missing, try to book a telephone call again and on last screen the same error message again. What a waste of time this is. ### 1/5 — Doesn’t work *2022-06-17* Constantly crashes. Doesn’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Internal errors *2025-07-24* Was signed up to this through work and am attempting to select ‘request second opinion’ and it keeps giving an internal error message. Apps ‘up to date’ - not usable as won’t allow options to be selected ### 1/5 — Unusable *2025-05-21* This app barely works. Spent an hour trying to book an appointment, never ended up speaking to a doctor / medical professional. Save your time and go somewhere else ### 1/5 — Can’t verify *2025-05-06* Worn open the camera to verify ID document, so can’t book a consultation or anything. ### 1/5 — Poor app *2025-04-17* Rubbish app. Cannot not register. Constantly allows me to take front of id, but freezes when trying to add the reverse picture required. Can’t register for assistance as a result ### 1/5 — Utterly useless *2025-01-23* No wonder this has a rating of 2.4 out of 5! The app has not been updated for 2 years. When registering for the service we have to provide identification - it appears to be a legal requirement - but the I'd process doesn't work. On the verification page is a red 'CONTINUE' button but it doesn't work! My employer is paying for this service and Teladoc are not providing it. This is the kind of sham service that companies should avoid like the plague... ### 1/5 — Not useful *2024-11-09* The my strength and we care apps are not user friendly. The id verification does not work. The activities are not useful whoever created these has no idea of mental health and has clearly never suffered with mental health issues, anxiety or stress. I have found better therapy and processes on my own ### 1/5 — Does not work *2024-09-08* Internal error message for seemingly over 12 months. No update. No messages to employer advising of ways to contact. What’s the point ? ### 1/5 — Terrible - don’t recommend *2024-08-29* Terrible app and service - don’t waste your time on this ### 1/5 — Poor *2024-04-05* The menu button doesn’t work. There are contradictions between the information about the process on the WeCare app and the Teladoc site. Available callback times are very limited. You can’t view your booked telephone callback times. You can’t cancel or amend your booked telephone callbacks. You can’t view GP CVs and choose an appropriate one, as you can with better competitors. It feels like the NHS but with an app. All in all, if this wasn’t free with work I wouldn’t use it. My previous provider was way way ahead of this game. ### 1/5 — Awful *2024-01-11* Tried to verify my ID and the app just keeps freezing and won’t take the photo. ## Most praised reviews (4 highest-rated) ### 5/5 — So great! *2025-10-08* Love this app. It’s so easy to use. Lots of content and easy to access. ### 5/5 — Great Medical service *2020-05-12, version 1.0* The doctor managed to solve my medical concerns through video very quickly. I could even upload my last records and scans... without moving from home. Future is now! ### 5/5 — Great app and great service *2020-04-30, version 1.0* Fantastic app and service, allows you to have a videoconsultation or speak to a Doctor 24/7 ### 4/5 — Admin - comms *2026-02-10* After having booked my video Consultation appointment, It would have been more assuring to have a follow up instruction message in prep for the session at least a day in advance and not just an hour. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*