# WeGo Powered by Via — user reviews

> 13 indexed App Store user reviews of WeGo Powered by Via by Via Transportation, Inc., rated 4.90/5 from 458 ratings.

- Source: https://appshunter.io/ios/app/wego-powered-by-via/id1529797309/reviews
- App overview in markdown: https://appshunter.io/ios/app/wego-powered-by-via/id1529797309.md
- Rating breakdown: 5★ 431 · 4★ 11 · 3★ 5 · 2★ 3 · 1★ 8

## What do users think of WeGo Powered by Via?

Overall sentiment: mixed

**Pros**

- 👍 Great service
- 👍 Exceptional drivers
- 👍 Good value/cheap transport
- 👍 Easy to use app
- 👍 Excellent customer service
- 👍 Appreciates going the extra mile

**Cons**

- 🐛 Difficulty booking rides
- 🐛 App glitches when sharing ride details
- 🐛 App doesn't work outside Gainesville square
- 🐛 Inconsistent ride availability (won't pick up some, will pick up others nearby)
- 🐛 App shows 'oops! We don’t have a seat for you' frequently

**Commonly reported bugs**

- 🐛 Glitching app when sharing ride details
- 🐛 Cannot delete payment method
- 🐛 Cannot delete account
- 🐛 App broken since last update, showing 'oops! We don’t have a seat for you'
- 🐛 Inconsistent pickup (won't pick me up but will pick up someone next to me)

**Most requested features**

- 💡 Expansion of service area
- 💡 Option to schedule rides in advance
- 💡 Ability to delete payment method
- 💡 Ability to delete account

## Most critical reviews (10 lowest-rated)

### 1/5 — Mal

*2026-07-01, version 4.27.1*

Nunca puedo agarrar por qué siempre me dice que no hay y luego estoy una hora esperando y nada

### 1/5 — It’s broken

*2023-03-07, version 4.6*

I’ve been trying to get a ride since late January. Coincidently after the last update. I’m asking Via to take a look and fix the WeGo app. My friend downloaded the app last week and tried to get a ride and ran into the same problem I have experienced. The default is “oops! We don’t have a seat for you.” But I actually got a ride home yesterday on WeGo. I was thrilled. I mentioned the problems I’ve had and she was unaware there was a problem. Please help!

### 1/5 — WOULD GIVE 0 STARS.

*2023-02-17, version 4.6*

Worst app ever. Won’t pick me up but will pick my buddy up who’s standing right next to me. SMH unbelievable if you not in the square in Gainesville forget about even downloading this it don’t work.

### 1/5 — I can’t delete my payment method or account

*2022-05-02, version 3.30*

I want to delete my card from this app but it won’t let me do that because it says I have to add at least one payment method. So I wanted to delete my account and I couldn’t do that too! Just let me go!

### 3/5 — Book in advance

*2023-07-13, version 4.6*

That would be most helpful for people who work but can’t drive or have anyone to take and pick up.

### 4/5 — Love this service

*2024-07-19, version 4.16.2*

Every time I’ve used WeGo it’s been a great ride with exceptional drivers. The only downside is that it’s so hard to book a ride!  I understand it’s because it’s so successful, but I’d love to see eventual expansion again!

### 5/5 — Mr.

*2025-03-19, version 4.17.2*

Great service. enjoyed it.

### 5/5 — Good  👍

*2025-01-27, version 4.17.2*

🥰👍

### 5/5 — Good having issues sharing ride details

*2024-03-06*

I was trynna share ride details with my mom but it kept glitching the app

### 5/5 — Ms y

*2024-02-01, version 4.11.12*

Me encanta wigo

## Most praised reviews (3 highest-rated)

### 5/5 — Excellent Customer Service

*2024-01-29, version 4.11.12*

Excellent Customer Service =‘s Outstanding Customer Satisfaction!!!
Thank You For Your Exceptionalism!!!!
I Very Much Appreciate You Going The Extra Mile. You are Upbeat, Optimistic, Knowledgeable, Compassionate, Grateful and you are a Rule Follower. I learned all of this during my first trip with you and probably more, I just can’t remember it at this specific moment… Y
ou are Absolutely Outstanding!

### 5/5 — Pretty good

*2023-07-06, version 4.6*

Pretty cheap transport in Gainesville. Just wake up earlier and try to book every several minutes and you'll definitely get your bus

### 5/5 — Love it

*2022-04-01, version 3.30*

Easy to use app, drivers are great. I do have one suggestion, however. If there were an option to schedule a ride in advance, that would be great! I’d even pay a little extra for the service!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*