# Welcome App — Never miss another door call!

> Remote door communication and visitor recording for Welcome systems. (iPhone/iPad app by ABB Information Systems AG.)

- Source: https://appshunter.io/ios/app/welcome-app/id1216724651 (this page in markdown: same URL + `.md`)
- Developer: [ABB Information Systems AG](https://appshunter.io/developer/1026885389)
- Category: Utilities
- Price: Free
- Rating: 3.46/5 from 144 App Store ratings · 30 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 105 MB
- Languages: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Norwegian Bokmål and 5 more
- Released: 2017-04-07
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/welcome-app/id1216724651/reviews.md

## What is Welcome App?

Experience the door communication of your Welcome system on your smartphone or tablet! 
Never miss a door call. With the Welcome app all calls are transferred directly to your mobile device. You can see and hear who is at your door via Wi-Fi network or remotely on 3G/ 4G (or higher) networks. 
Missed visitors are recorded with picture and date and can be called up at any time later.

Simply connect the app to your Welcome system via the myABB-LivingSpace account. Information about the configuration of your IP-Gateway is shown in user manual.

## Key features

- Remote door call reception
- See and hear visitors
- Missed visitor recording
- Image and timestamp capture
- Wi-Fi and cellular network support
- myABB-LivingSpace account integration

## Recent user reviews (10 of 30)

All indexed reviews: https://appshunter.io/ios/app/welcome-app/id1216724651/reviews.md

### 1/5 — Poor experience

*2026-04-11, version 3.10.9*

The app is hard to navigate, but most of all it works incredibly poorly. The video never loads quickly, which forces us to open the door prior to actually seeing who it is. Several times the app would throw random error messages preventing you from actually opening the door prior. One whole afternoon we remained locked out of the house because the app didn’t work. Stay away from this system if you can avoid it.

### 1/5 — Do not buy this tech

*2026-03-16, version 3.10.9*

Terrible gate system and zero customer support. It’s shocking that a company like ABB treats customers like this. The system simply does not work.

### 1/5 — Disappointed

*2026-02-25, version 3.10.9*

You can no longer see who is ringing the bell to come in to the building through the Welcome app
Not even able to use the camera through the map to look outside by the entry of the door where they ring.

### 1/5 — Lousy interface

*2025-11-04, version 3.10.9*

My building chose this inferior Chinese built system over “ Butterfly MX” because one of the coop owners was friendly with the local locksmith .
This system is terrible, the interface buggy and impossible to navigate 
Avoid at all cost

### 3/5 — Camera

*2025-10-08, version 3.10.8*

Half the time it doesn’t allow me to look at who’s out front. So I have to go to the monitor that’s built into the house.

### 2/5 — Never shows the video

*2025-05-19, version 3.10.8*

While I can open the gate I never see the video whi h defeats the purpose. 
If I go back in it says it's busy. 
If I open the app without a caller, I can see the video. 
I keep hoping for an update.

### 1/5 — Awful

*2025-03-16, version 3.10.7*

Terrible always says busy can never use it

### 2/5 — CAN YOU STOP THE ANNOYING BEEP WHEN I OPEN THE CAMERA

*2024-05-21*

I bought this to open the door from work for deliveries now that remote work has ended. 

When I am in a meeting:

BEEEEEEEEPOOOOOOOOP - I put the phone in silent and see who is on camera 

As soon as the video comes up BEEEEEEEPOOOOOOOPP AGAIN $&@@$@@
Even in silent mode!!! Even if the phone is on silent mode from the beginning the horrific doorbell rings when you open the video to see who is buzzing. Awful design 

Did anyone test this in their own house before releasing it? 

Two stars because at least my packages are not stolen anymore since they can open the door and leave it inside

### 1/5 — This is a joke of an entry control app

*2024-03-25, version 3.10.4*

1) does not send ANY notifications when there’s an incoming call, so I missed EVERYONE who tried to get in. What’s the purpose of having such an app then? Just to keep a record of all the missed calls?! 2) does not allow silent viewing of the camera feed, it forces an increase in volume no matter what you do, so good luck trying to quickly open the door for someone while in meetings/in library/in lectures, because everyone will hear whoever is outside your door. 3) it has many tabs but they basically do the same thing, and it looks like it was developed in the 2000s. Performs like it was the 2000s too, laggy and unintuitive.

### 1/5 — Confusing

*2024-03-03, version 3.10.4*

Unreal how confusing this app is to use and what things mean.  I basically became a data scientist to figure out how to link everything; why is it so complicated.  Stopped getting notifications when someone rings the bell, so, defeats the whole purpose.  Wish to the high heavens my building had something besides this...

## Frequently asked questions about Welcome App

### Does Welcome App have ads?

No, Welcome App does not contain advertisements.

### What devices is Welcome App compatible with?

Welcome App is available for iPhone, iPad, and iPod devices.

### How often is Welcome App updated?

The latest version, 3.11.2, was last updated on June 24, 2026. Specific update frequency is not detailed, but the app is actively maintained.

### What is the user rating for Welcome App?

Welcome App has an average rating of 3.5 stars based on 144 ratings.

### What age rating is Welcome App?

Welcome App is rated for ages 4 and up.

### How do I connect Welcome App to my system?

You can connect the app to your Welcome system via the myABB-LivingSpace account. Configuration details for the IP-Gateway are available in the user manual.

### Can I see who is at my door with Welcome App when I'm not home?

Yes, you can see and hear who is at your door remotely on 3G/4G or higher networks, in addition to Wi-Fi.

### What information is recorded for missed visitors?

Missed visitors are recorded with a picture and the date, allowing you to review them at any time.

## Version history (last 5 releases)

### 3.11.2 — 2026-06-24

Fixed some known issues

### 3.11.0 — 2026-04-13

This new version introduces the possibility to configure the Outdoor Station password directly via the Welcome App, in combination with the Video Indoor Station 4.3 WiFi, also remotely via the ABB MyBuilding Portal.
Please note that this update is exclusively available for the ABB Welcome system outside the DACH region.

### 3.10.9 — 2025-11-04

Fixed some known issues

### 3.10.8 — 2025-04-09

Welcome IP Support Integration: We are pleased to announce the support of Welcome IP for the OneTouch 7. This exciting enhancement elevates your experience with OneTouch 7 and Welcome IP together with the Welcome App
Minor bugfix improvements

### 3.10.7 — 2025-03-07

We have updated our firmware update process so that you are always up to date.
Various bug fixes improve overall system stability and performance.

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All apps by ABB Information Systems AG: https://appshunter.io/developer/1026885389

## Related topics

[stx welcome](https://appshunter.io/ios/topics/stx-welcome) · [welcome](https://appshunter.io/ios/topics/welcome) · [abb](https://appshunter.io/ios/topics/abb)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*