# Well onTarget Fitness Program — user reviews > 156 indexed App Store user reviews of Well onTarget Fitness Program by Tivity Health, Inc., rated 1.30/5 from 56 ratings. - Source: https://appshunter.io/ios/app/well-ontarget-fitness-program/id1453242180/reviews - App overview in markdown: https://appshunter.io/ios/app/well-ontarget-fitness-program/id1453242180.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 51 ## What do users think of Well onTarget Fitness Program? Overall sentiment: negative **Pros** - 👍 Easy to check nearby gyms - 🚀 App works again after update **Cons** - 🐛 Can't login - 🐛 App crashes frequently - 🐛 Unreliable check-in feature - 🐛 Outdated and non-functional app - 🔑 Frustrating login process - 🤔 Gyms not actually part of program **Commonly reported bugs** - Login screen not working - App not compatible with account changes - Inconsistent gym information **Most requested features** - Face ID or PIN login option - Improved account management features - Better integration with other fitness apps ## Newest reviews (20 of 156) ### 1/5 — Awful *2026-04-26, version 3.4.0* This is the worst app I’ve ever used. ### 1/5 — It doesn’t work at all *2026-04-17, version 3.4.0* I spent hours trying to figure out how to log into the app, nothing worked. ### 1/5 — Broken navigation & Experience *2026-04-16, version 3.4.0* Wherever you open the app and log in it shows nav bar tips, but there is no nav bar! It’s completely gone. There isn’t a consistent way to go back to the home menu so the app needs to close, but every time you open the app it requires you to sign in again. Way too time consuming for check ins. ### 1/5 — FRAUD, DON’T DO IT *2026-04-10, version 3.4.0* This is fraud. Buyer beware. They refused to refund my money after billing me for a year after membership was cancelled. They said I did not call to cancel but I know I did. They will play games and rephrase written correspondence over the phone to make it sound like it says something it doesn’t. ### 1/5 — Terrible app *2026-03-26, version 3.4.0* This app is now difficult to use. You can’t find any of the navigation controls. It is slow to respond. Can’t really use it ### 1/5 — Barcode is scannable *2026-02-26, version 3.3.0* They changed the barcode to be able to scan at the gym and it is not scannable whatsoever. I’ve emailed I’ve called and they don’t do anything about it. ### 1/5 — Sucks *2026-02-20, version 3.3.0* Why is it so hard to use this app and website. Get better developers please. I can’t even book a class thru a studio. So might as well not even market that as a perk ### 1/5 — Worst app ever written *2026-02-17, version 3.3.0* A vibe coding teenager could make a more functional app. Buttons straight up do not work when pressed! ### 1/5 — Garbage *2026-02-13, version 3.3.0* App is unresponsive, not sure why they even went through the trouble of building this. Do better ### 1/5 — Garbage App *2026-02-08, version 3.3.0* Really, my kid could build a more reliable app. It’s glitchy and provides very little value. Just accessing your member card requires multiple attempts, closes, etc. ### 1/5 — What are we doing here *2026-01-22, version 3.2.3* The experience is abysmal. Pretty much is a website and an outdated one at that. Pages zoom and the like and support is sparse. ### 1/5 — App Crashes a lot *2025-10-22, version 3.2.3* Intermittently app crashes and won’t let me log in. Deleted app, reloaded, turned off WiFi, same issue. ### 1/5 — Error message *2025-10-19, version 3.2.3* There’s a consistent error message when trying to update billing info. It’s been days… ### 1/5 — Worst company *2025-09-27, version 3.2.3* Terrible experience. Takes your money event after you cancel membership and refuses to reimburse you. ### 1/5 — Rip Off *2025-08-12, version 3.2.2* $19 for base membership when the gym’s base membership is $10… BCBS is literally charging us MORE. Where is the discount? ### 1/5 — Can't log in *2025-05-29, version 3.1.2* New to bcbs, got an email about the program. Have tried all day to log in and it asks for my email address even though my login wasn't my email. When I try to reset my password it doesn't send the email. The desktop website wasn't working today either, just a blank screen, and sometimes would come up as a black screen with code and script. Useless. ### 1/5 — Hasn’t worked in 2 years *2025-05-26, version 3.1.2* I have been a member of the fitness program for a few years now. Changed the insurance one time to a higher deductible same BCBS insurance. Won’t allow access. Program still works. Changed back to original program still doesn’t work. It’s been over 2 years now and I still have to call the phone number to find a gym near me instead of just using the app. The app is complete garbage. ### 1/5 — Having problems signing into my app *2025-05-22, version 3.1.2* I tried to sign back into my app we could not find ### 1/5 — Great program, useless app *2025-05-02, version 3.1.1* “Something went wrong while trying to log in”. Every. Single. Time. This app is utterly useless. ### 1/5 — App Will Not Login *2025-05-01, version 3.1.1* App is terrible. You need to log in every time you open the app and after a couple weeks, the app was not able to log in at all. I can log in on the computer but I cannot check in to the gyms that I go to. Every time I log in on the app, I get an error message saying that something has gone wrong. I’ve tried redownloading it but it still fails to log in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app functionality *2026-07-31, version 3.4.0* Needs a lot of work ### 1/5 — Bad *2026-07-19, version 3.4.0* Apps are meant to make navigating a lot simpler. I downloaded it after continuously using the BCBS website and wanting to have something more handy. This app can probably get you to one or to pages/screens before you have to close the app because you can’t go back ‘home.’ The app give you an initial instruction screen with menu buttons ‘before wondering off’ but once you click away front that screen, those buttons are gone, hence the reason why you can’t go back ‘home.’ ### 1/5 — Unusable *2026-07-07, version 3.4.0* This app is actually the worst designed app I have ever seen. It is literally impossible to navigate and use. ### 1/5 — Yep, still haven’t made improvements *2026-06-22, version 3.4.0* App is still junk and doesn’t work 100% of the time. They clearly don’t want to give out rewards and don’t care to fix anything. Garbage app. Probably the worst app experience I have ever had. ### 1/5 — Lags all the time *2026-06-22, version 3.4.0* Terrible app! Seriously how can nobody fix this app after so many complaints. ### 1/5 — Fix your app. *2026-06-12, version 3.4.0* You don’t have a back feature. This app is borderline unusable. ### 1/5 — Literally Unusable *2026-05-20, version 3.4.0* The app won’t accept my password even after resetting it. ### 1/5 — Unusable *2026-05-20, version 3.4.0* Downloaded this for my fitness program benefits and the app is literally unusable. The navigation pane disappears after you navigate to something. No way to go back to the Home Screen. Guess I just have to keep showing a screen shot of my fitness program id card. The fact there is zero Apple wallet integration for the id card is crazy as well. For how much blue cross blue shield members are paying this app could be way better. ### 1/5 — Terribly useless app *2026-05-08, version 3.4.0* Every time you start the app, it’s like if you were starting it for the first time, it has to connect to its website to authenticate my username and password and this weird Gray screen is always popping up, telling me what the keys do which don’t even show up on the app ### 1/5 — Basically inoperable *2026-05-04, version 3.4.0* How is this app so bad? It doesn’t have any way to navigate. You use to basically close the app anytime you want to go back home or anywhere really. The app itself doesn’t do anything but display information like logs of check ins to gyms. I’m surprised such bad app is associated with the company. ## Most praised reviews (10 highest-rated) ### 5/5 — Fixed Issues *2025-02-03, version 3.0.1-RC1* After 1/25 update, was able to log in and everything looks good. ### 5/5 — Easy to check nearby gyms *2023-01-30, version 2.4.0-RC2* Once I realized the login was my BCBS login, it was easy. The search and filtering of nearby gyms is convenient and simple to use. ### 5/5 — App works again *2022-05-18, version 2.2.7* So I got the notification that the app was updated. Checked it out and it sure is. App let me log in and the UI looks even better than it did before. It seems functional enough now. With that I can search gyms/studios easy now. Good job y’all. ### 4/5 — Works Fine for me *2024-12-17, version 2.4.0-RC2* I was hesitant to even download given all the terrible reviews stating that the app does not work. I gave it a try and I was able to login no problem and it seems to be working just fine for me. Nothing terribly impressive but definitely does function. Guessing they made updates and improvements in the last year. ### 4/5 — Not Bad But Could Be Better *2021-07-14, version 1.6.2* This app is not bad by any means, but like others I’d appreciate the faceID feature instead of typing in password everytime. ### 3/5 — It’s okay, but needs serious fixing. Just go in to safari instead. *2025-04-29, version 3.1.1* When I first got the app and used the benefits for it, it was fine for two days. The only gym I’ve gone so far is Planet Fitness. Another two days without using the app (because life decided to keep me more busy) I was planning on heading LA fitness that’s closer to home and check if they approve this. I tried to log in countless of times of this app and unfortunately it’s was getting useless. The only thing I can do is to log in from Safari- it’s pretty much similar what the app had. Hey, at least it work and as long as it works. That’s my honest opinion. Please have this app fixed. ### 3/5 — OK, not great… *2022-01-09, version 1.6.2* It works, but it’s a pain. Text authentication doesn’t work, but email does. It’s fairly useless, really, but it gets you points…I think. Those haven’t populated yet. Additionally, some visits aren’t validated for some reason. I’ll be calling in to ask. ### 2/5 — Problem signing into the app *2025-01-03, version 2.4.0-RC2* Keep giving me different codes and after I put the code in if they try back again, try back again ### 2/5 — It's what everyone has been saying for the past three years *2024-04-04* I give two points for at least being easy to navigate. But I have to revalidate my login everytime. I can't book studio classes either. there's no support page or contact info. and you can only use the website to access your account details (ie to check into gyms or book classes there's no option to go website only). At this point I say use it for the price not for the reliability. I feel lucky it even lets me login at all (not a compliment btw). ### 2/5 — Very slow. *2021-12-28, version 1.6.2* This is my first experience using this app and from I’ve seen so far it’s very slow in responses and why do I need to verification number texted/emailed to me every time I log into it. Pointless. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*