# Welldoc — user reviews > 43 indexed App Store user reviews of Welldoc by WellDoc, Inc., rated 4.10/5 from 225 ratings. - Source: https://appshunter.io/ios/app/welldoc/id1549724347/reviews - App overview in markdown: https://appshunter.io/ios/app/welldoc/id1549724347.md - Rating breakdown: 5★ 149 · 4★ 24 · 3★ 11 · 2★ 11 · 1★ 30 ## Newest reviews (11 of 43) ### 2/5 — Update review *2026-02-07* I’ve contacted support over 5 times and always told, by a rude support person, they are working on the issues but here it is 2 months later and the issues are still not resolved, a new issue was noticed, and today I noticed another issue and I’ve decided it’s not worth my time to contact support again. They should do better if they want people to use their app. **Developer response:** Hello Ken, that's not the experience we want you to have and we appreciate you letting us know about this issue. If you're encountering problems with importing your records and connecting your Apple Health, please contact our Customer Care team at 1-888-327-5345 so we can assist. ### 4/5 — Incredible App *2025-12-02* Out of all the apps, I’ve used to try to help with weight management, this is the first one that I feel is effectively helping me track the food. I’ve eaten understanding calorie and carbohydrates and protein levels to help me effectively and safely lose the weight. My only issue is I cannot get my Fitbit to connect to Well doc **Developer response:** We're thrilled to hear the Welldoc app has been effectively helping you track your meals and lose weight. If you're having trouble connecting your Fitbit, please don't hesitate to contact our Customer Care team at 1-888-327-5345 for immediate assistance. Thank you. ### 1/5 — Horrible app *2025-11-26, version 3.2* Unable to even set up an account. App crashes and closes. Unable to even open the app anymore. Waste of my time. Reading the reviews on here tells me to just trash the equipment as I won’t getting the readings I need anyways. ### 4/5 — Apple Health - Software Update *2025-09-14, version 3.2* Connect to Apple Health ### 3/5 — It kind of works sometimes *2025-09-12, version 3.2* Recently, the app was completely broken for me, couldn’t can’t get past its demand for a nonexistent update for a day. When it works, it’s almost acceptable. Sure, I’ve never been able to get the doctor connection feature to work, and my doctor isn’t listed. Maybe I should try again. ### 2/5 — Rightiswrong *2025-09-10* Customer support has been excellent however the app itself does not track as it should. Many times I track a meal only to come back and have it either not tracked or tracked 3 or 4 times. Continuous glucose monitoring does not come over consistently and I call almost every other week. If it weren’t for my NP looking at the data, when it’s available, I would not be so diligent about tracking my food, meds, exercise etcetera. **Developer response:** "Thank you for the kind words about our customer support team! We are truly sorry for the frustrating tracking issues you've been experiencing. The inconsistent logging of meals and CGM data is not the user experience we intend to provide. So we can get this fixed, please reach out to our Customer Care team directly at 1-888-327-5435 so they can provide further assistance." ### 3/5 — A lot of bugs *2025-08-11* Works well for the most part, however there are a couple of really annoying bugs. Whenever it updates, it erases my current weight and any other info I put in within the past couple weeks. It also will not save my meal logs fully on occasion and often won’t connect with my smartwatch even though it says it is connected. I have to re-pair it to my device every workout. **Developer response:** We're sorry to hear you're having issues with saving entries and connecting your smartwatch. Please contact our Customer Care team at 1-888-327-5345. They will be happy to troubleshoot the problem and help resolve this issue. ### 1/5 — Incredibly buggy to the point it is unusable *2025-07-30* I tried to connect it to my Apple Health and it logged me out, saying I must have switched devices (I did not). I tried to log in again and it just stays on the loading screen forever. Definitely do NOT recommend, I wouldn’t trust my secure information with them after this mess. **Developer response:** We apologize for the difficulties you're having with connecting your Apple Health. Our Customer Care team is happy to assist you with this issue. They can be reached at 1-888-327-5345. ### 1/5 — Data loss *2025-07-29, version 3.1.1* I lose all of my data all the time. It just disappears randomly. ### 1/5 — Very Buggy (2nd review) *2025-07-09* Downgrading my two star review to a one star review and deleting the app off my iPhone. The app is incredibly buggy. I’m not sure I would trust having my medical data on this app. Twice now the app purged my record of the meals I entered. Additionally, the amp is recording all on its own that I took my medications. I continually get notified of getting mail from Welldoc but there is no mail in the inbox. Unable to connect to my Fitbit app and import data. When talking to customer support about this, they were very argumentative and reluctantly disclosed the fact that indeed the import function to Fitbit in the Welldoc app does not work (they blamed Fitbit for this problem) and I have work around it by first importing my Fitbit data to my Apple Health app (Apple Health only imports the ‘steps’ data and ignores any other data collected by Fitbit) then connect the Apple Health app to Welldoc app and import its data. As I said before, the Welldoc app is a great idea, but in execution it doesn’t live up to the idea. **Developer response:** We apologize that you're not having the positive experience we want you to have with the Welldoc App. Please contact our Customer Care team at 1-888-327-5345 they are ready and happy to assist you. ### 2/5 — Very Buggy *2025-07-01* It has potential. I just started using it and added 4 days of meal tracking only to have it purge all the meal data and replace all the meals I recorded with the same one food item. I repeatedly have to reconnect other apps. It has also frozen on me a couple of times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues Galore *2026-05-02* I don’t know if it is the new update but everything is wrong and this is app not user friendly or Intuitive at all. Recording incorrect weight, incorrect steps, incorrect everything. And my insurance requires me to use this app to keep getting my prescriptions and now I am afraid something will get declined. Have no idea how to deal with all these issues. If you’re not required to use this app I wouldn’t. **Developer response:** Hello Cheryl, we're sorry to hear that you're experiencing issues with the Welldoc app after our recent update. We'd like to help you get back on track. Please contact our Customer Care team at 1-888-327-5345 for assistance. Thank you. ### 1/5 — Crashing *2026-03-20* The app worked fine for a few weeks but is now crashing . The app closes immediately when I attempt to open it. I’ve deleted and tried to re install and it’s having the same issue . This app is required for my insurance program. **Developer response:** Thanks for letting us know. We're sorry you're having an issue with the Welldoc app crashing. We would like to get you back on track. Please contact our Customer Care team at 1-888-327-5345 for assistance. ### 1/5 — It kind of works sometimes *2026-03-17* Recently, the app was completely broken for me, couldn’t can’t get past its demand for a nonexistent update for a day. When it works, it’s almost acceptable. Sure, I’ve never been able to get the doctor connection feature to work, and my doctor isn’t listed. Maybe I should try again. Update: I’ve deleted the app and still get harassed by text message to use it despite unsubscribing from texts multiple times. Makes this app feel like malware, unpleasant! Another Update: Got another text from this company that doesn’t respect your privacy. And their only response to this review is “Call us so you can get the most out of our app?” What I want is to forget this app exists, but I can’t if unsubscribing from texts doesn’t work. Third Update: Got another text. I caved and called them. Their solution was to download the app again, log back in and delete my account. I was unsubscribed from all texts in my account, but hopefully deleting it altogether fixed it. 🤞 (also noticed they’ve added AI to this app, horrifying) **Developer response:** Thanks for letting us know about your experience with the Welldoc App. We want to help you have a positive experience. Please contact our Customer Care team at 1-888-327-5345 so they can help you get the most out of our app. ### 1/5 — The app was changed and not for the better. *2026-03-13* I was using the app to track the carbohydrates that I ate so that I could use it to adjust my insulin intake. The app worked great earlier last year, but then sometime late last year they decided to change the app. And the change was not for the better. I will be going and deleting the app from my devices since that it no longer works for my needs. **Developer response:** Thank you for sharing your feedback on the recent update to the Welldoc App. We're continuously working to expanding features and content. Your insights are valuable to us. If you have specific suggestions or need assistance, please contact our Customer Care team at 1-888 327-5345. ### 1/5 — App is a bug that won’t let me open it - waiting for an update *2026-02-19, version 3.4.2* Please fix this bug ### 1/5 — Used to be a great app *2026-02-10* Using this app recommended by my doctor and use to love it. However the redesign has made it all but unusable. Nothing is easy to find. Saved recipes are gone, but mostly you got rid of the food database. The only way to find anything is UPC codes and i try to make real foods, not processed meaning no bar codes. Again it was a great app before the redesign! **Developer response:** We're thrilled to hear the Welldoc app has been effectively helping you track your meals and lose weight. If you're having trouble connecting your Fitbit, please don't hesitate to contact our Customer Care team at 1-888-327-5345 for immediate assistance. Thank you. ### 1/5 — It kind of works sometimes *2026-02-07* Recently, the app was completely broken for me, couldn’t can’t get past its demand for a nonexistent update for a day. When it works, it’s almost acceptable. Sure, I’ve never been able to get the doctor connection feature to work, and my doctor isn’t listed. Maybe I should try again. Update: I’ve deleted the app and still get harassed by text message to use it despite unsubscribing from texts multiple times. Makes this app feel like malware, unpleasant! Another Update: Got another text from this company that doesn’t respect your privacy. And their only response to this review is “Call us so you can get the most out of our app?” What I want is to forget this app exists, but I can’t if unsubscribing from texts doesn’t work. **Developer response:** Thanks for letting us know about your experience with the Welldoc App. We want to help you have a positive experience. Please contact our Customer Care team at 1-888-327-5345 so they can help you get the most out of our app. ### 1/5 — It kind of works sometimes *2025-12-30* Recently, the app was completely broken for me, couldn’t can’t get past its demand for a nonexistent update for a day. When it works, it’s almost acceptable. Sure, I’ve never been able to get the doctor connection feature to work, and my doctor isn’t listed. Maybe I should try again. Update: I’ve deleted the app and still get harassed by text message to use it despite unsubscribing from texts multiple times. Makes this app feel like malware, unpleasant! **Developer response:** Thanks for letting us know about your experience with the Welldoc App. We want to help you have a positive experience. Please contact our Customer Care team at 1-888-327-5345 so they can help you get the most out of our app. ### 1/5 — Horrible update - Ruined the app! *2025-12-07* Doctor recommended, but I’m ready to delete after recent update! Was doing so well tracking, but it is now too much work to use!! I have called customer service about most of the issues and while they were very nice, I have yet to see any of the issues fixed. 1.) All of my calories and macro counts since Sept are wrong. Ex. Reading 90,000 calories instead of 90. Not very helpful for my nutritionist to read. 2) Saved meals from before update have no calorie info connected with them and can’t be selected. 3) Can’t add a new food when ‘search’ can’t find it. Put info in and then when I click add, it won’t save. 4) Search isn’t coming up with options to choose from anymore. If I search salsa it just puts one option into log and I can’t select which option or brand I want. 5) Hate that I can’t log by meals. Have to now do each item separately and select meal and time. Plus the message congratulating me for every single item is so annoying! Please fix app so I don’t have to delete. The old logbook was 100% better than ‘Me’. **Developer response:** That's not the experience we want you to have and appreciate you letting us know. If you're encountering problems after the recent update, please contact our Customer Care team at 1-888-327-5345 so we can assist. ### 1/5 — Worst App Ever *2025-12-02, version 3.3* The was never great, but the recent update has officially ruined this app. Maybe it will be fine if you’re new to using it, but existing users just got royally screwed and need to re-enter HUGE amounts of info/preferences. I just don’t have the will power and will likely just quit. ## Most praised reviews (10 highest-rated) ### 5/5 — App redesigned *2026-03-23, version 4.0.1* The app has been redesigned and it looks great and I love it! ### 5/5 — A journey unable to find *2026-01-22* Maribel was the one helping me. Stayed on the phone until it was solved. So helpful! I’m grateful she was the one to help me! Found my journey and so happy. **Developer response:** We're happy to hear that Maribel provided you with excellent support! It's always encouraging for us to know when a member of our team has made a positive impact on your experience. ### 5/5 — Won’t connect to medical records *2025-11-27* I’ve had this for awhile and it never connected to my hospital records correctly and never connected with Apple health correctly so I removed it. This morning I got a call asking about my issues and so I reinstalled it again thinking the issues were resolved but it seems to be still doing the same thing. I’m not sure if this is worth the hassle or not. But I’ll keep trying and hope it starts working for me. **Developer response:** Hello Ken, that's not the experience we want you to have and we appreciate you letting us know about this issue. If you're encountering problems with importing your records and connecting your Apple Health, please contact our Customer Care team at 1-888-327-5345 so we can assist. ### 5/5 — Service *2025-11-10, version 3.2* Excellent worker ### 5/5 — Adina *2025-11-04, version 3.2* The lady I talked to was very kind & helped me with my problem!!! ### 5/5 — Tracking Health *2025-10-27* Entering my foods takes longer than the “Noom” app but there are more categories to track. **Developer response:** Thank you! We're glad you're finding the Welldoc App helpful. If you have any questions or need assistance, please feel free to contact our Customer Care team at 1-888-327-5345. ### 5/5 — Using Welldoc *2025-07-23* First time using welldoc I spoke to Lena. She walked me through several scenarios. She was extremely helpful, supportive, patient, and kind. I can’t believe how wonderful and expansive this app has to offer! Lots of choices and sharing capabilities. Lots of learning how to cook healthy, the variety of sharing through various apps and with health care providers. Many choices and learning opportunities. I am 69 and found the app very user friendly with Lena’s help, I am feeling empowered to use this app and to discover more of what is offered on this app. She even welcomed me to call back if I had any questions in the future. She was very nice. Thank you so much for your help and the creators who created this wonderful app! **Developer response:** Thank you so much for taking the time to share your positive review! We are absolutely delighted to hear that Lena provided you with such excellent support and that you're enjoying the app. We genuinely appreciate your kind words, and our Customer Care team is always here to support you with any questions or assistance you might need at 1-888-327-5345. ### 5/5 — Much Appreciation 😊 *2025-07-01* This is such a great app, sasy to understand and log all my vitals and information. I love the challenges and setting goals! Thanks Welldoc. ### 5/5 — Maribel *2025-06-11* We weren’t able to get me signed up in our initial call. She put in a ticket and called me back a day or so later and was able to get me in. She was very pleasant to talk to. **Developer response:** We appreciate your positive feedback and are so happy to hear that Maribel provided you with excellent support! It's always encouraging for us to know when a member of our team has made a positive impact on your experience. ### 5/5 — Great App *2025-06-03* Easy to navigate, setup. Loaded with features to help get you to your goals. Absolutely recommend you download. **Developer response:** Thank you for your positive feedback! We are delighted to know that you find the Welldoc App to be a valuable resource. If you need assistance with any of the features, please do not hesitate to contact our Customer Care Team at 1-888-327-5345. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*