# Wellevate — user reviews > 28 indexed App Store user reviews of Wellevate by Emerson Ecologics, LLC, rated 2.96/5 from 57 ratings. - Source: https://appshunter.io/ios/app/wellevate/id1444483364/reviews - App overview in markdown: https://appshunter.io/ios/app/wellevate/id1444483364.md - Rating breakdown: 5★ 19 · 4★ 3 · 3★ 9 · 2★ 9 · 1★ 17 ## Newest reviews (8 of 28) ### 2/5 — Bugs, Shipping order *2020-12-15, version 1.4.1* Text overlays the shipping selections to where you can only select the first option at the top. Searching can also be difficult at times with the app shutting down. ### 2/5 — Often seized *2020-11-14, version 1.4.1* Great app when it works. Try to add something to cart, endlessly spins. Scan a barcode to reorder? Endlessly spins or finds it other days but won't add to cart. Other days app works fine. It's a dice roll if it works one day or the next **Developer response:** Hi , We’re sorry to hear of the trouble you experienced with the Wellevate app! We appreciate your feedback and have submitted it to our Web Development team. Thanks for choosing Wellevate® and have a great day! ### 1/5 — Can’t sign in *2020-10-08, version 1.4.0* I am a practitioner and just downloaded the app & tried twice to sign in, but am getting an error message Services.APIError error 2 ### 1/5 — The worst *2020-07-19, version 1.3.4* Nothing but trouble and their website is not any better! ### 1/5 — Autorefill ordering impossible, login never works *2020-07-17, version 1.3.4* This app is a mess. Rarely will my login even work despite it never changing. The app freezes all the time. The infuriating experience of trying to save items in my cart only to have them disappear when I login to place the order is just the beginning. I spent hours figuring out exactly when I needed each item set up on auto refill based on serving size and quantity and did this for every single vitamin ordered for each member of our family so I wouldn’t have to deal with constantly reordering and forgetting and running out, etc. I set up my cart with the items and their correct auto-refill schedules and try to place the order and all the auto-refill selections would disappear. I did this at least 5 times before I gave up on the app and went to my desktop. Stupid. Just stupid. My first order was a $600 + order so this was not convenient to say the least. Then, I get the order loaded into my cart on their website via my desktop with all auto-refill schedules set up yet again- confirmed they were set when the order was placed and finally hours later I was done ordering vitamins. Ha! Nope. I wanted to check on my autorefill because we were running out and I had not received any notice of items shipping. Well, come to find out none of the auto refills set up on the order transferred over and into their auto-refill system. Then I had to spend over an hour on the phone with a representative and went through each and every item again, but they still have yet to set it up correctly. I’m so over this app and their entire ordering process! ### 2/5 — Stuck *2020-06-29, version 1.3.3* Swiped up, got stuck on a blue screen with no way to get out of it. Please fix code so it’s not so easy to get stuck on a screen with no commands. :) ### 2/5 — Great when it works.. *2020-06-29, version 1.3.3* The app is not very consistent. About every other time I use app I get error codes. When the app works- I love it. Just wish it would more often than not. **Developer response:** Hi! We’re sorry to hear of the trouble you experienced with the Wellevate app! Please contact customer support for assistance with the error code issue you mentioned. Thanks for choosing Wellevate® and have a great day! ### 1/5 — Cannot log in *2020-05-09, version 1.3.2* I have tried multiple times to log in and there is not enough room to allow me to enter my email address. (The cursor stops after a certain number of characters, which is not enough for my address.) My phone is using iOS 13.3 I believe, though I have never been able to log in with any software version before this either. **Developer response:** Hi! We’re sorry to hear of the trouble you experienced with logging into the Wellevate app! Please contact customer support for assistance with your login issue. Thanks for choosing Wellevate® and have a great day! ## Most critical reviews (10 lowest-rated) ### 1/5 — The downfall *2023-07-16* When I first started using this app, a few years ago, it already wasn't very convenient. But as the months went by, this thing is a slow burning crash in the making to the point where I can't use it at all. It's 2023, people use their phones and their applications: fix this! ### 1/5 — Dishonest Shipping and Apathetic Customer Service *2023-06-28* I would expect a business of this size to treat their customers with appreciation and be precise when it comes to shipping choices. When I upgrade shipping and pay for 1-3 business days, don’t give me excuses that it was a Friday afternoon order on a holiday weekend. 1-3 business days is turning out to be 6 business days. I’m very disappointed with this company. Another thing is the app isn’t great. The INGREDIENTS section is cutoff so you can’t see the complete amount of each ingredient. Also, the app doesn’t show some punctuation as it should be, but some strange letters with symbols. It can get confusing trying to decider the text. ### 1/5 — Inaccurate Shipments, Custom Support is a Waste of Time *2023-03-29* I have been using this company for over 2 yrs. It has been increasingly going downhill throughout the last 6+ mths. My auto ship orders have been wrong, despite phone contact. I just received an auto ship order of over $300, twice in 3 days! My payment charge is now about $700! To exasperate this frustration, I have wasted at least 30 min on hold at various times, each time “the current wait time” has gone from 4 to 6 min., with no option for a callback. It makes no difference the time of day I have tried. I plan to recommend to my physician to find another company where we can order supplements & still receive the minimal discount we receive from our physician. Please consider finding another company! ### 1/5 — Does not work *2022-12-20, version 2.6.7* Nothing is responsive to clicking ### 1/5 — Terrible UI *2022-12-18, version 2.6.7* A year ago it was much easier to use this app. But now its a very cumbersome process just to order one item from a list of items prescribed by your health provider. You have to go one by one and select 0 for anything you dont want. And unselect auto refill for every item. I will use other sites that make this easy. I've sent their support an email. They are clearly trying to make more money off of bulk orders and auto refills. ### 1/5 — Waste of time *2022-01-27, version 2.6.2* Awful. My Dr recommended this platform - never been harder to try to be a customer. Email recommends using their app - nothing warns you that no payment methods are working to complete a sale through the app. Called and their support guy told me it’s a known issue and use their website. And they don’t support any payment methods that let me protect my data. Will only use them if I can’t find anywhere else to try my Dr’s recommended products. Super untrustworthy platform so far. ### 1/5 — Dishonest Shipping and Apathetic Customer Service *2021-06-25, version 2.1* I would expect a business of this size to treat their customers with appreciation and be precise when it comes to shipping choices. When I upgrade shipping and pay for 1-3 business days, don’t give me excuses that it was a Friday afternoon order on a holiday weekend. 1-3 business days is turning out to be 6 business days. I’m very disappointed with this company. ### 1/5 — Horrible, especially compared to Android *2021-05-04, version 2.0* The Android version of this app was perfect and worked flawlessly. The iOS version is garbage. The pillbox doesn’t update with the items I added to my subscription a while ago, and there’s no easy way to search and add new items. If I dismiss the pillbox screen it’s just a black loading screen. ### 1/5 — Aweful *2021-03-30, version 1.6* It’s an awful app. To bad my doctor has many supplements he wants me to use and he wants me to get it from well about but the app won’t let me sign on and the website is just as bad. ### 1/5 — You can’t search for products *2020-11-09, version 1.4.1* This is great as a reorder tool for what you’ve already bought from them. My nutritionist has other suggestions that she emailed me - so not loaded into my profile. Looked for them in the app - including Vitamin D and...nothing. The same products show up instantly on the website. Please fix this! **Developer response:** Hi, We’re sorry to hear of the trouble you experienced with the Wellevate app! We appreciate your feedback and have submitted it to our Web Development team. Thanks for choosing Wellevate® and have a great day! ## Most praised reviews (10 highest-rated) ### 5/5 — Ease of use *2020-10-13, version 1.4.0* My practitioner ordered some of my supplements at first, and I got others from my pharmacy. When I began to use Wellevate Me, I soon realized how much easier it would be for me to order all my supplements from Emerson. I do not use the auto refill as I do not use the whole dose usually, so I order individually. I am still able to get my refills on time, and have all my supplements expenses in one place, on record, which is much more simple where I live for keeping records of my medical expenses. Great idea and I am so thankful for this practical way for me to keep up with my meds. ### 5/5 — Makes it so easy! *2020-04-30, version 1.3.1* I love that it keeps all my information stored and super easy to access for hassle-free ordering! ### 5/5 — Great App! *2019-01-24, version 1.1* This is a wonderful app. Everything from my web account transferred when I signed in and it’s very convenient to have an app that I can order things from when I run out instead of having to remember to order the next time I get on my laptop. Thumbs up! ### 3/5 — Update request *2021-11-03, version 2.3* I agree with the other reviewer. Not being able to customize dates on auto refill means I’ll never use it. I’d also like my password to be saved. What a pain to have to figure out what my password is every time I use the app. ### 3/5 — Update request *2021-04-17, version 1.6* I like the app but I have one request for a change. I would like to be able to change my auto-delivery to a customizable selection. Right now all I can do is “skip” the next delivery. But I want to be able to “delay” the shipment for say 3 weeks. And I don’t want to have to call someone or email and hope they read it. And wait for a response (especially since I only have 5 days before the auto-refill ships). Thank you. ### 3/5 — Loading error *2021-03-10, version 1.6* Can’t load the app. Gives an error message to try again later to load pillbox... for the last week. ### 3/5 — Unable to make changes to auto refill *2019-03-07, version 1.1.1* ...is a problem. **Developer response:** Thank you for downloading the Wellevate App! We'll be releasing improvements to the app on a regular basis. Additional options to manage auto-refill will be rolling out over the next few weeks along with other new features. If you have additional feedback, we'd love to hear from you directly. You can contact us via email at support@wellevate.me or by calling 855-935-5382. In good health, The Wellevate Team ### 2/5 — Super buggy and basic *2023-03-25* Lots of crashes and little bugs (most recent: a message in my recommended wouldn’t add to cart. Why???). Also, the autoship needs work. Why does every item ship separately? Why can’t I set up a bulk monthly autoship to save on shipping? ### 2/5 — Great company, terrible app *2021-02-23, version 1.5.3* Emerson Wellevate is a wonderful company and I’m grateful to have access all the nutriceuticals they carry at reasonable prices. But their app is plagued by bugs. I’ll stick with the desktop website. ### 2/5 — Frustrating app *2020-12-22, version 1.4.1* I’m trying to add a handful of items to order and the scan feature says “scanning’ without actually scanning. Some of my items must not be available and I wish it would say “no items found” verses “searching” that never ends. I will call my order in and delete the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*