# Wellhub (Gympass) — user reviews > 621 indexed App Store user reviews of Wellhub (Gympass) by GymPass, rated 4.30/5 from 8,266 ratings. - Source: https://appshunter.io/ios/app/wellhub-gympass/id703761434/reviews - App overview in markdown: https://appshunter.io/ios/app/wellhub-gympass/id703761434.md - Rating breakdown: 5★ 6,352 · 4★ 429 · 3★ 237 · 2★ 260 · 1★ 988 ## What do users think of Wellhub (Gympass)? Overall sentiment: negative **Pros** - 🚀 Flexible gym access - 💰 Great value for money - 🌍 Ability to use gyms globally - 🧠 Includes mental health/wellness apps **Cons** - 🐛 Buggy and glitchy app - 🕰️ Slow performance and loading times - 🤷‍♀️ Inconsistent gym coverage and access - 🤖 Poor customer service and support - 💳 Frequent and steep price increases **Commonly reported bugs** - App crashes and freezes - Incorrect gym information - Check-in issues and no-show markings - Trouble logging in and managing account **Most requested features** - Improved check-in process - Better gym/class search and booking - Calendar view of scheduled classes - Ability to cancel classes easily - Syncing with fitness tracking apps ## Newest reviews (16 of 621) ### 2/5 — Annoying app but great service *2026-08-07, version 10.63.3* Almost every time I open the app there are pop ups about points and awards that are meaningless and annoying. I enjoy the service but wish the app would get out of the way. ### 2/5 — Not intuitive *2026-08-05, version 10.63.2* I don’t want to see badges or streaks, I want to reduce my radius, see more than two hours worth of class options, and see my favourited studios first. The AI bot for questions is also terrible but the human agents are good once you get to them. ### 2/5 — Could be better *2026-07-31, version 10.62.2* Needs to have a monthly check in quota instead of daily. That would make more sense for those who want to check in more than once a month. Needs to have adjustable search radius. They need to get rid of premium classes it doesn’t make sense. We’re paying for this. ### 1/5 — Poor *2026-07-27, version 10.61.4* The app is v poor - not least because I’m getting ‘sorry, didn’t see this one coming’ error messages in multiple instances eg when clicking on the app logos or in various other instances. The app then hangs and needs to be shut down and rebooted. The website isn’t much better. The result being that despite my company paying for the service for me, the service is pretty much unusable! ### 2/5 — Can’t use for gyms *2026-07-27, version 10.61.4* Cool idea but doesn’t work for me. I click on any local gym and get a message “sorry, didn’t see this one coming” ### 1/5 — Stop sending us stupid badges *2026-07-26, version 10.61.4* All I want to to get into the gym ### 1/5 — Not recommended *2026-07-24, version 10.61.4* This app gave me alot of problems when I get a code I have to wait 20min for the code to work the app is very laggy and not affective it’s a full on scam ### 1/5 — Serves no purpose *2026-07-23, version 10.61.4* I cannot for the life of me understand the benefit of using this app. My company got me a free membership, and this app just tells you where local gyms are. And has you log days that you worked out. It doesn’t “give you access to gyms”. Like physical access where you can work out there. It just tells you where they are and how much a membership costs there. So dumb what a waste of money ### 1/5 — No customer service line *2026-07-22, version 10.60.3* Just be aware that if you ever have any issues with your subscription, you can only DM them on social media or chat online. There's no customer service line to call, very little way to get a response from a real person, and once you finally do... they still mostly send pre written automated replies. ### 2/5 — Opaque Policies *2026-07-22, version 10.60.2* The app doesn’t let you search for studios on a map. There are a lot of policy limitations that aren’t documented anywhere until you chat with a person, which takes a while so Reddit chats become the de facto source of truth since the Wellhub AI bot can’t seem to even locate and share answers for basic policy questions. Wellhub sounds nicer than it is. Don’t get an annual plan ever. ### 3/5 — Schade *2026-07-21* Ich bin eigentlich begeisterter Wellhub-Nutzer und die App funktioniert bei jedem Check in ohne Probleme. Schade ist jedoch, dass es keine neuen Challenges gibt. Die Challenges waren immer eine extra Motivation für den Monat aber seit diese Woche gibt es keine mehr für den Rest des Monats und weitere. Das ist sehr schade. **Developer response:** Hallo und vielen Dank für dein ehrliches Feedback! Wir verstehen, dass die Challenges für dich eine große Motivationsquelle waren. Wellhub-Challenges werden regelmäßig von verschiedenen Seiten initiiert – etwa von deinem Unternehmen, Wellhub selbst, Partnerstudios oder auch von Freunden. Du kannst aber auch selbst Challenges mit Freunden oder der Familie starten. Alle Einzelheiten zu den verschiedenen Arten von Challenges und zur Teilnahme findest du hier: https://support.gympass.com/hc/de-be/articles/40400345748627-Was-sind-Wellhub-Challenges Wenn du weitere Fragen hast oder Tipps dazu möchtest, wie du selbst eine Challenge starten kannst, melde dich gerne über unser Hilfe-Center bei uns. Du kannst uns auch per Direktnachricht auf Instagram (@wellhub) oder X/Twitter (@wellhubhelp) kontaktieren – wir helfen dir gerne weiter. ### 1/5 — Can’t log in *2026-07-21, version 10.60.2* Can’t log in ### 1/5 — Gym access code doesn’t work *2026-07-15, version 10.60.1* Waited outside gym for code to activate for gym and never worked ### 2/5 — WellHub needs fixing! *2026-07-15, version 10.60.1* The app is difficult to navigate. By default, it searches within a 19-mile radius, making it hard to find classes that are actually convenient. The time filter also doesn’t work properly, so I often end up endlessly scrolling to find suitable classes. The one check-in per day policy would be fine if it reset daily, but instead it resets exactly 24 hours after your previous check-in. This makes it unnecessarily restrictive. For example, if you attend a class at 12:33pm one day, you can’t book or check into a 12:30pm class the following day. A calendar-day reset would be much more user-friendly. I’ve also turned up to classes that had been cancelled without receiving any notification from WellHub. This has wasted both my time and money travelling to and from the venue, and it’s frustrating that the app doesn’t communicate cancellations. Overall, compared with ClassPass, the app feels clunky and much harder to use. Finding schedules, bookings and available classes isn’t intuitive, and the overall user experience could be significantly improved. ### 2/5 — Online registration form not opening *2026-07-14, version 10.60.1* Hi I am trying to fill the registration form via Wellhub. Tried so many times and it’s not working at all ### 4/5 — 4 stars *2026-07-14, version 10.60.1* There were issues the first couple times using the app and checking in to the gym, but after that its been smooth sailing ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-08-30, version 10.66.0* I’ve been in a really bad space lately. Joined this app but still took me a couple of weeks to attempt to use it. This morning, I’ve somehow mustered up the motivation to get up and leave the house to come to the The Gym. I only live down the road but it’s still too far to activate the check-in. I’ve got to The Gym started the process, it says five minutes for activation…cool. The Gym group then emails you to say great your ready, it takes up to 20 minutes to activate WTF, okay fine. It’s a Sunday so there’s nothing to do so I’m sat on the curb outside The Gym. It’s been 40 minutes and now I have to go home because I have stuff to do. What a waste of my time and money if it’s completely unusable. I joined Wellhub as a perk through my employer because it worked out the same price as paying for access to one single Gym, but if it doesn’t work, what’s the point of it? Who has time to sit outside The Gym for 40 minutes hoping that a code will come through. On top of that, I only get one check-in a day so I can’t even try and activate a different Gym around the corner. ### 1/5 — Terrible Service *2026-08-26, version 10.66.0* Signed up, checked in to visit a gym only to find it was permanently closed. Asked customer support if I could check into another gym, not until tomorrow was the answer. Only thing I’ll be doing tomorrow is requesting a full refund. ### 1/5 — About code *2026-08-20, version 10.65.4* I tried to checkin gym group twice but my code doesn’t work i spoke with help centre they don’t respond very bad experience ### 1/5 — You need to hope the app work when you check in *2026-08-15, version 10.64.3* Check in system is buggy and customer service could only issue a refund and leave you in the gym lobby, standing there like a idiot. ### 1/5 — Code problems *2026-08-13, version 10.64.3* Well hub app is good but the problem is code it doesn’t work some time it happened with me few time and also the code change every single day not good . ### 1/5 — Code is not working *2026-08-11, version 10.63.3* The gym doesn’t let me in, they only have an AI assistant that keep repeating the same answers ### 1/5 — Questionable Service *2026-08-04, version 10.63.2* Be aware that there is no way talk to any customer service person for assistance. Questionable billing practices and no customer service support # sure doesn’t make me want to give my credit card # to this questionable company. ### 1/5 — Horrible. *2026-08-03, version 10.62.2* Every month i’m unable to check in for classes, i then lose ALL of my classes for the month. Wellhub customer service won’t do anything about it even when i show proof. Absolutely horrible, have lost so much money using Wellhub i would not recommend to anyone. just buy the classes at the gym themself and do not use the app. ### 1/5 — Carefull with yearly subscriptions *2026-08-03, version 10.62.2* I’ve joined with a yearly subscription supported by employer, so shouldn’t have paid anything. Then my employer changed internal email and the app started charging me. There’s no way to update the provider in your account if your employer had changed anything. There’s no way to cancel your yearly subscripcion, so I just have to pay till the end of the year for a service I don’t even use. ### 1/5 — Don’t bother *2026-07-29, version 10.61.4* Brilliant when it’s works but this is now the second month that apparently I’ve reached my daily limit but haven’t been to the gym in two . Makes sense .. . Can’t even speak to someone to sort it as it’s always ai which do nothing to help. Waste of time ## Most praised reviews (10 highest-rated) ### 5/5 — Muito bom *2026-08-24, version 10.65.4* Muito bom ### 5/5 — Soooooooop goooooodddddd *2026-07-28, version 10.61.4* It was amazing I loved the swimming pool ### 5/5 — Amazing! *2026-07-25, version 10.61.4* Love this concept! So cool to be able to pay one price for multiple clubs! Super affordable too! I’m paying less than the cost of one membership at one club for for both me and my son for several clubs through wellhub! ### 5/5 — app *2026-07-13, version 10.59.0* A Friendly app , easy to operate ### 5/5 — The newest version now works *2026-06-24, version 10.57.11* Finally after several days of glitching it works again ### 5/5 — Love gym pass ❤️ *2026-05-23, version 10.52.7* I truly love gym pass, I can go to my gym knowing that my spot is reserved. ### 5/5 — Pump up *2026-05-06, version 10.49.0* Good to be back ### 5/5 — Kundendienste *2026-04-02* Zum zweiten Mal hat mein Paket ein Downgrade erfahren, indem Studios rausgenommenen wurden. Und beide Male wurde das nicht etwa vorher mitgeteilt, sondern erst im jeweiligen Studio beim Versuch des Eincheckens offensichtlich. Da hätte ich dann schnell das höhere Paket buchen können….. So erzielt man keine Kundenbindung. **Developer response:** Vielen Dank für Ihr Feedback. Wir haben volles Verständnis für Ihren Frust – erst beim Check-in zu erfahren, dass ein Studio in eine andere Tarifstufe gewechselt ist, ist alles andere als ideal. Zur Klarstellung: Auch wenn Ihre eigene Tarifstufe unverändert geblieben ist, scheint es so, als sei dieser Partner kürzlich innerhalb unseres Netzwerks in eine höhere Stufe aufgestiegen. Die gute Nachricht ist jedoch: Unser Netzwerk wächst stetig weiter, sodass Ihnen schon bald neue Partner zur Verfügung stehen werden!  Falls Sie ein Upgrade durchführen möchten, um weiterhin Zugang zu diesem Studio zu haben, können Sie dies ganz einfach direkt in der App erledigen. Sollten Sie Fragen haben, wenden Sie sich bitte über unser Hilfecenter an uns oder senden Sie uns eine Direktnachricht auf Instagram oder X (@wellhub). Wir sind gerne für Sie da! ### 5/5 — Wellness journey *2026-03-13, version 10.42.6* I’ve had Wellhub for a year and a half and love it I enjoy the availability of going to multiple places and also that I have options when I travel. I had my sister join me and now we both are enjoying Wellhub. ### 5/5 — App maravilhoso! *2026-01-07, version 10.33.3* Agrega muito ao bem-estar e qualidade de vida de quem usa o Wellhub. Parabéns! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*