# WellRyde Driver — user reviews > 47 indexed App Store user reviews of WellRyde Driver by ModivCare, rated 4.64/5 from 4,548 ratings. - Source: https://appshunter.io/ios/app/wellryde-driver/id1621667485/reviews - App overview in markdown: https://appshunter.io/ios/app/wellryde-driver/id1621667485.md - Rating breakdown: 5★ 3,699 · 4★ 276 · 3★ 131 · 2★ 57 · 1★ 219 ## What do users think of WellRyde Driver? Overall sentiment: negative **Pros** - 🚀 Easy to use for payroll and trip management - 👍 Helpful for drivers - 💡 Good transportation company **Cons** - 🐛 Unreliable notifications and location tracking - 🔋 Drains phone battery - 🔒 Requires invasive location access - 👎 Buggy and glitchy app - 👎 Poor customer support **Commonly reported bugs** - Login issues and invalid credentials - Trips disappearing from the app - Daylight saving time problems - Frequent crashes and freezes **Most requested features** - Improve trip bundling and scheduling functionality - Optimize app performance and stability - Enhance communication and notification features ## Newest reviews (12 of 47) ### 4/5 — Good but could be better. *2026-05-12, version 6.1.6* The app is easy to use and is reliable. My main issue with being a driver for a private company that uses the app is you can only view completed trips for the day. Would be very helpful if they would add weekly/monthly completed trips. I like to take screenshots of completed trips for the day just in case you are asked about something about your hour’s or anything else. Anytime I forget to take screenshots for the day I can’t go back and take them the next day. Would be very helpful if this addition was added. ### 2/5 — Driver *2026-03-18, version 6.1.6* System could be better if it didn’t glitch as much. Send updates ### 3/5 — Glitches *2026-03-15, version 6.1.5* The current updates has caused glitches. Sometimes can’t scroll through the list, hit on my way to arrive & it shows I never hit it. Lots of minor glitches are causing issues ### 3/5 — No coverage in some areas. *2025-02-22, version 6.0.39* Does not work well in rural and mountainous areas. Makes reporting erroneous because you have to drive to another area to report. ### 2/5 — Good enough app when it actually works *2024-12-08* This app notifying riders when I (the driver) am on the way, is extremely hit-or-miss… and letting them know how far away I am, is always a miss. I also hate how this app forces me to turn on location to “always” for no good reason. Turning it to “only while using app” makes the app not allow me to do anything until I change it back to “always.” Also, it makes your phone run hot. Close out the app when you’re not using it. **Developer response:** We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5. ### 2/5 — Why ! *2024-10-24* This app could be a lot better and don’t let me get started on the people that work at the office who are assigning the trips. Functionality of the app is not all that great as well, if I have two clients at the same place why should I have to “depart” when I pick each of them up knowing I’m not really departing. Constantly harping about productivity. Meanwhile, the time frames in comparison, with the mileage that you have to travel to pick up, these clients does not make any sense at all - does not take a rocket scientist to know that if somebody lives 30 minutes away, there’s no way you can pick them up in 15 minutes. ### 3/5 — Good app when it actually works *2024-09-07* My app has been working extremely slowly for about 2 months now. I've had this app for over a year, and it was working fine until that point. Solution: Delete the app and reinstall it. It will work properly then, but only after the hassle of it not letting you log back in. It will say your login credentials are invalid, and you’ll have to call tech support to get them to reset your password. Then, it will finally let you in, and work like it should. **Developer response:** We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5. ### 1/5 — App has a lot of issue *2024-08-29, version 6.0.38* If you start early in the morning app has issues none can help until 7am.. so your 1st ride can start at 5 they have no one to help or even work on app until after 7.. This app has become more of a hassle to deal with than anything. At least once a week there will be something wrong with app. ### 3/5 — Good app when it actually works *2024-06-14* My app has been working extremely slowly for about 2 months now. I've had this app for over a year, and it was working fine until that point. **Developer response:** We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5. ### 2/5 — App needs tweaking *2024-04-25, version 6.0.35* Lots of issues with rides not being pushed to the app. App freezes all the time forcing starts and restarts When 2 rides leaving from same location at same time I can’t separate the trips if they going in separate directions. Forcing me to modify my times by a minute to keep rides unbundled. DST issues every time we spring forward or fall back thereby throwing off the days schedule Getting to a point where we are having to close out rides at end of day and just leave them open all day. I would expect more based on monthly cost here. ### 1/5 — Not working *2024-03-12, version 6.0.35* Application is not working effectively ### 1/5 — weak app. *2024-03-11, version 6.0.35* terrible. do better. get better software engineers to make a better app. y’all pocket too much of our money to be putting out garbage like this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor *2026-03-18, version 6.1.6* App isn’t working properly freezes a lot ### 1/5 — Good enough app when it actually works *2026-03-12, version 6.1.5* This app is abysmal. It freezes up, crashes, becomes unresponsive, and gives error messages constantly. The “on the way” button always sends a message to the rider that I am 3 hours away, when I am never anywhere close to that far away. It makes my phone run hot. It cannot handle simple sign in tasks without crashing. ### 1/5 — Search *2026-03-11, version 6.1.5* In dispatch we use to be able to search by driver, so we could see where in their schedule they are and be able to view their upcoming trips and make adjustments when needed. Now we are no longer able to do that, Please give it back ### 1/5 — App freezing *2026-03-08, version 6.1.5* App keeps freezing ### 1/5 — Slow and time consuming *2025-10-08, version 6.0.42* Takes too long to sign people out. Interferes with times to get to point and b Addresses are not accurate nor phone numbers There’s no room for error on pickups or drop offsDude, the trash ### 1/5 — Crashes *2025-09-19, version 6.0.42* This app crashed constantly ### 1/5 — App *2025-08-19, version 6.0.42* Trying to download this app and it’s not downloading ### 1/5 — App problems *2025-08-12, version 6.0.42* The app is constantly freezing up and closing wouldn’t recommend this app isn’t nothing but constant issues ### 1/5 — Garbage *2025-08-05, version 6.0.42* This app is absolute garbage. I wish we would have never started using it. ### 1/5 — Never works right *2025-07-17, version 6.0.40* Always needing to turn phone off and on to restart app so client can sign in. Your app breaks. Gotta us MY personal phone to get my teammates back in there apps.. Really need to get a better system. ## Most praised reviews (10 highest-rated) ### 5/5 — Lag *2026-08-12, version 6.1.7* When going from maps back to this app to complete the drop off and depart there’s some lag that can cause me to click on wrong person for next trip. Other than that the app works perfectly ### 5/5 — La app está fallando mucho *2026-03-10, version 6.1.5* La app se frisa mucho y se cierra mucho y cuesta entrar y firmar ### 5/5 — Sloooow *2025-12-29, version 6.0.42* The app Became too slow ### 5/5 — DWCROSSLLC *2025-04-12, version 6.0.40* I love WellRyde. It’s so much easier to do my payroll and getting the trips to the drivers. Thank you so much ### 5/5 — DWCROSSLLC *2025-01-18, version 6.0.39* I love WellRyde. It’s so much easier to do my payroll and getting the trips to the drivers. Thank you so much ### 5/5 — City to city *2024-05-30, version 6.0.36* Best transportation company highly recommend ### 5/5 — I’m loving working with the company *2024-05-23, version 6.0.36* I love to assist my elders ### 5/5 — You can do better *2024-03-07, version 6.0.35* You can do better but tha is ok , is all about what kind ingeneeir sofwere you have, I recommend you call to EDWARD ALWIS HE IS THE BEST IN MASSACHUSETTS. ### 5/5 — Not because of choice *2023-09-28, version 6.0.30* It’s an obligation for us to download this load of junk app. When you deal with modivcare, they force you to have this less than mediocre app. It glitches, it doesn’t show the trips at times, instead of just one signature at the end, they want you to get two, it hardly ever confirms that you are at the location, and so on. If you have a choice don’t download this sucky app. Wellryde (:p with farting noises) ### 5/5 — App almost pointless *2023-08-21, version 6.0.29* The more they try to fix the app the worse it gets, I shouldn’t have to click on a trip 5-10 to complete it, it’s entirely toooo much clicking, now i cant even bill for all my trips, app is almost pointless, billing is waaay simpler on paper --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*