# WellStar Online Care — user reviews > 37 indexed App Store user reviews of WellStar Online Care by Wellstar Health System, Inc., rated 4.92/5 from 2,687 ratings. - Source: https://appshunter.io/ios/app/wellstar-online-care/id1461759055/reviews - App overview in markdown: https://appshunter.io/ios/app/wellstar-online-care/id1461759055.md - Rating breakdown: 5★ 2,524 · 4★ 125 · 3★ 26 · 2★ 5 · 1★ 7 ## What do users think of WellStar Online Care? Overall sentiment: positive **Pros** - ⚡ Quick and convenient - 👨‍⚕️ Excellent doctors and care - 🏠 Able to get care from home - 🕰️ Efficient and timely service **Cons** - ⏱️ Long wait times for prescriptions - 🤔 Unclear process for connecting to appointments - 🔍 Lack of integration with other services **Commonly reported bugs** - Doctor failed to call in prescription - App crashing and removing from queue **Most requested features** - Ability to follow up on visits - Option to search for past visit information - Integration with other Wellstar services ## Newest reviews (14 of 37) ### 5/5 — Urgent Car Online Visit *2022-09-20, version 12.13.006* Pleasant Visit, helpful and quick! ### 5/5 — Thank you *2022-09-18* Thank you for helping me so quickly and efficiently and getting the correct medication I need ### 5/5 — Np Kim *2022-06-25, version 12.13.006* Great visit! Thank you … you probably saw my gum better with the I phone than in person!:) ### 5/5 — Loved The Service/Doctor *2022-01-03* I loved this app, doctor and the service. I had stopped off at an urgent care center and it was a three hour wait. I logged onto the app and got my meeting and prescriptions filled within 15 minutes. (for bronchitis) Thank you so much. Now I can get to feeling better instead of waiting. ### 5/5 — Dr. Grace Chiang *2021-12-28* Wellstar is the most flexible Healthcare System I ever encountered. It’s personnel are clearly mission oriented as demonstrated by the genuine caring manner and expertise on all contacts. The virtual appointment system effectively bridges the gap between my follow up care needs and the logistical challenges an out of town visit presents. The interaction I experience with my provider lacks nothing. I am so grateful to have this viable option. ### 5/5 — Thankful patient!!! *2021-09-12* I am a hospital employee in the rehab department and a mom of 3 who just came down with mastitis over the weekend. I can’t say enough how grateful I am for Dr. Ingrid Mixter and for being able to talk to a provider today! My other doctors are so overwhelmed with patients that I would have had to wait for treatment and miss work when we’re already short staffed or go to our ER for treatment. I am relieved that I can pick up my prescriptions and get better so I can be there for my own job tomorrow. Thank you for taking care of me! ### 5/5 — Refill *2021-05-15* The doctor was absolutely amazing he was veryHelpful got my prescription refilled for me for the next two months on one and the next three months on another, until I can get into my regular primary care. I will definitely use a site again! ### 5/5 — Like Having A Doctor at Home *2020-11-19* WellStar On is great. You can schedule visits at your convenience, ask questions and get expert advice. The providers are friendly and patient. ### 5/5 — My scheduled care *2020-11-11, version 12.0.1603* Chrystal Hawkins.MD. was absolutely amazing. She was able to diagnose my problems and order what was needed for them. She was Very concerned and has a caring attitude. She really deserves 10 stars. ### 5/5 — NP Jennifer Bush *2020-07-11, version 12.0.627* Jennifer was amazing! Great patient care! ### 5/5 — Virtual Visit *2020-05-05, version 12.0.627* I was very pleased with my visit today! Dr Cooke answered all of my questions ### 5/5 — Doctors Visit thru video *2020-05-04, version 12.0.627* I was totally impressed and comfortable with this new way visit and it saved me time ### 5/5 — Excellent virtual visit *2020-04-23, version 12.0.627* Dr. Treadway was very helpful. ### 5/5 — LOVED the virtual telehealth visit! *2020-04-23* Wellstar ON app on my phone was so easy to set up and worked so well! I was able to see Dr. Stacey O’Brien very well and I felt I was able to get the same wonderful level of care that I typically receive from her while in her office😊 ## Most critical reviews (10 lowest-rated) ### 1/5 — Works great.. when it does work *2022-01-06* The download process, entering information and speaking with a Physician was easy. That said, after the meeting, the doctor failed to call in the medicine to my pharmacy. Instead of WellStar wanting to fix it, they had to set up a claim and I will have to wait 24 hours until they contact the doctor and I can go pick up my prescription. ### 1/5 — Pushed Back Several Times *2020-03-18, version 11.5.700* This app pushes you behind customers too many times. App then crashed and removed me from the queue altogether. ### 2/5 — Honestly… *2024-12-04* We choose virtual health apps and tele docs because of the convenience, right? Well this is anything but. The process to download, login and set up an account was a breeze. Choosing a provider, and even the wait for the provider was super convenient. The doctor was awesome. Exactly as expected. However, no where during this process was I told that the turn around time for the prescriptions being sent to the pharmacy WAS 12 HOURS! We use these apps to get the relief we need, quickly and without the fuss. But what good are they if you have to wait 12 HOURS for a prescription to even be called in? Crazy town. The support ladies were nice, but other than “escalate this to someone” they aren’t helpful. You’re just expected to wait. I could have gone to urgent care 6 times over in the amount of time I’ve waited for my prescription to be called in. My pharmacy is as baffled as I am. Unacceptable. This is broken. ### 2/5 — Good to start, but needs work *2020-03-24* Spent a copay and two hours waiting, for a 5 min visit. That’s fine, this sometimes happens. Dr said they’d order a prescription but that never happened. So here’s the problem 1.)there’s no way to follow up on a visit 2.)there’s no way to search for an answer 3.)this doesn’t link with other Wellstar services. I called an urgent care for help, and they’re able to see my visit, but no diagnosis or prescriptions, so my only option is to start all over SO FRUSTRATING ### 3/5 — Frustrated wait *2023-02-18, version 12.16.106* I waited 45 minutes to connect with a NP with no success so I disconnected. I then selected a PA who was avbl and immediately connected with them and they provided a quick resolution to my wife’s condition. ### 3/5 — App can be improved *2020-08-24* When preparing to attend a scheduled video visit, the app is very unclear about the process. If the clinic didn’t call to make sure I’m set up for the call, I would have zero idea how to connect to the actual appointment. Also, the app calendar does not sync with my WellStar My chart calendar. It would be so helpful to see what scheduled visits I have in the future as well as in the past. Overall, the video connection works great. ### 4/5 — Sensitive to bandwidth *2021-08-03* User friendly and stable. My only issues have come when a new device is connected to the internet, with interruptions to both audio and video for a short period of time. I suppose Comcast could be the culprit here, just something I’ve noticed. ### 4/5 — Dr. Didn’t show her face. *2020-04-30* The appointment was quick and convenient and impersonal. The physician was helpful, clear in her directives and precise. It would have been great to see her face or something to make a connection with a person without causing risk of me contaminating anyone. ### 5/5 — Dr. Omar was great *2024-05-24* My virtual visit took less than 60 seconds. I told him what was happening and he sent me the medicine I needed. I have never had such a concise visit with a doctor. We got straight to business. 10 out of 10 would go to this guy to avoid treatment taking up your entire day. if you’re a person who likes making sure doctors know the minute details of your situation and you like dragging things on, he may not be for you. But if you want to get your medicine and get out, this is your guy. 10/10. ### 5/5 — Quality Care and Convenient *2024-03-17* I am so grateful for this service provided by Wellstar. I feel very good about the care provided. It was adorable and so easy. ## Most praised reviews (8 highest-rated) ### 5/5 — Great care! *2024-01-18, version 12.16.106* Dr. James Campbell was excellent! He listened to my concerns and history and was great about prescribing medications to cure me. I will definitely use this service again! ### 5/5 — Bed visit *2023-06-29, version 12.16.106* This is officially the BEST service on the planet. So amazingly convenient, thorough, and fast. ### 5/5 — Quick and efficient *2023-06-04* We have used WellstarOn twice snd both times it has been so helpful. Situations have arose at night, on the weekends and/or out of town. Treatment was given with medication called in resulting in a quicker start to healing. We’re thankful for this option. ### 5/5 — Super great! *2023-04-27* This was my first time using online telehealth in any capacity. It was quick and easy and my provider Kimberly was terrific. I would definitely do this again. ### 5/5 — Great experience. *2023-01-10* Such a quick and great experience. I not even have to leave my home and wait some time in the urgent care or look for a doctor’s office. I highly recommend the app and the doctors are always very caring. Love it! ### 5/5 — My COVID care *2022-12-16, version 12.16.106* This Doctor is a great Physician! ### 5/5 — Great service *2022-12-06* Doctor was great. Very personal, really helpful and nice. Took time to explain how it started and the treatment. Definitely recommend ### 5/5 — Convenient *2022-10-05, version 12.13.006* It was quick, convenient and empathic service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*