# Wendy’s — user reviews > 3,707 indexed App Store user reviews of Wendy’s by Wendy's International, LLC, rated 4.80/5 from 1,842,755 ratings. - Source: https://appshunter.io/ios/app/wendys/id540518599/reviews - App overview in markdown: https://appshunter.io/ios/app/wendys/id540518599.md - Rating breakdown: 5★ 1,617,487 · 4★ 124,854 · 3★ 40,062 · 2★ 14,369 · 1★ 45,983 ## What do users think of Wendy’s? Overall sentiment: negative **Pros** - 🍔 Great food quality - 💳 Convenient mobile ordering - 🤝 Helpful and friendly staff - 🕰️ Efficient pickup process - 🎁 Decent rewards program **Cons** - 🐛 Buggy and unreliable app - 🔍 Difficult to use and navigate - 💰 Issues with payments and refunds - 🕰️ Slow order processing - 📍 Inaccurate location information **Commonly reported bugs** - App crashes and freezes - Incorrect order processing - Payment issues and lost funds - Location-based features not working - Rewards and offers not functioning properly **Most requested features** - Improve app stability and reliability - Streamline the ordering process - Add more payment options (e.g., Apple Pay) - Enhance the rewards program - Improve integration between app and in-store experience ## Newest reviews (12 of 3,707) ### 3/5 — Current format is frustrating *2026-08-25, version 11.58.0* The separation they have between the delivery side and the pick up side is frustrating. I cant use rewards or the deals they have for in store pick up on my delivery orders. I often order late so have to rely on delivery and being kept out of those deals isnt ide ### 3/5 — Extra patty *2026-08-24, version 11.58.0* No option to add an extra patty to smaller burger on app. This sometimes means they get overwhelmed with cold salad. ### 4/5 — Could easily be 5 ⭐️ *2026-08-24, version 11.58.0* No way to add sauces to an order ### 3/5 — Combos? *2026-08-24, version 11.58.0* Every sandwich on the menu should have the option of turning it into a combo ### 4/5 — Free Chili *2026-08-24, version 11.58.0* My free chili offer wasn’t taken off at checkout? ### 2/5 — Order wrong again *2026-08-24, version 11.58.0* Congrats to the Wendy’s on university Boulevard in Moon Township Pennsylvania. They have successfully screwed up another order! Every time I order from THIS LOCATION my order is wrong. Today’s fiasco, I ordered plain Jr. Bacon cheeseburger Biggie bag, and a Coke online. I arrived at the location, went through the drive-through and picked up my order. Knowing their reputation for screwing my order up in the past, I checked before I left the restaurant. Lo and behold my plain JBC had everything on it. I got out of my car and walked back into the restaurant and they were happy to fix their mistake. I appreciated that. As I was driving back to work, I decided to take a drink of the Coca-Cola that I had ordered. Lucky me it was some sort of flavored Coke that I did not order. At this point I was so frustrated. That I said the hell with it and decided not to return. The sad part is they were not super busy. So frustrated…….. ### 3/5 — Mobile App *2026-08-24, version 11.58.0* Wendy’s mobile app used to have the best rewards and deals and lately have not been good. ### 4/5 — Out of salads *2026-08-24, version 11.58.0* I ordered a salad, but the store was out but wasn’t reflected in the app. They couldn’t issue a refund so just substituted for a meal. ### 5/5 — Jojo *2026-08-23, version 11.58.0* Great food with great rewards. Very easy to use the app. ### 2/5 — Different prices at different locations in the same city?… down the street? *2026-08-23, version 11.58.0* It doesn’t sit right with me that in my city (Houston) you could drive down the street and the next Wendy’s 5 mins away be more expensive… how does that make sense ?! I thought I was making stuff up in my head… check the app and sure as can be the one 3 minutes one direction is cheaper than the one 3 mins in the other direction… ### 5/5 — I’ve experienced life *2026-08-23, version 11.58.0* Eating my food as I review. Fye. ### 3/5 — Missing products *2026-08-23, version 11.58.0* Please make chocolate frosty available ## Most critical reviews (10 lowest-rated) ### 1/5 — Disgruntled *2026-08-25, version 11.58.0* The app is plenty fine, but I have still two this day yet to receive a refund for a $20 order that they canceled once I arrived at the window due to not having available supplies. This review pertains to the Wendy’s company. ### 1/5 — Missing food *2026-08-24, version 11.58.0* Multiple times I have had missing food from my order ### 1/5 — App cannot log in *2026-08-24, version 11.58.0* I typed in my email address. The app claimed that I get a link through my email. I tried multiple times and not a single email from Wendy’s appeared inbox or junk mail. This app is a joke. ### 1/5 — Items *2026-08-24, version 11.58.0* Breakfast combo isn’t working today. Disappointed. Only calories is showing. ### 1/5 — Hate delivery options *2026-08-24, version 11.58.0* As long as you’re using the app at a store, you’re fine, but this thing has a vendetta against anyone who wants something delivered. The rewards are garbage and when you have enough points, anything you actually want won’t let you place a delivery order. ### 1/5 — Mobile *2026-08-24, version 11.58.0* Yes I try to complete my purchase using a specific card and it forced me to use a card I didn’t want therefore forcing me to transfer money. I’m not even hungry anymore ### 1/5 — lack of customization *2026-08-23, version 11.58.0* They make you pay for sauce now but you still can’t choose how many you want to purchase. it’s limited to only certain sides and you can only get one sometimes two depending on the item. If i’m paying anyways please let me customize my meal. very very frustrating. every other fast food place has the ability to add multiple sauces…. ### 1/5 — Slowwwwww *2026-08-23, version 11.58.0* Sherman location is slowwwwww af and trash service ### 1/5 — They have messed up my order 4 times straight *2026-08-23, version 11.58.0* 4 times straight I've asked for no Muenster cheese and all four times they put Muenster cheese in it ### 1/5 — Slow *2026-08-23, version 11.58.0* Drive thru takes forever ## Most praised reviews (10 highest-rated) ### 5/5 — One of my favorites *2026-08-25, version 11.58.0* One of my favorite fast food chains ever. ### 5/5 — I love Wendy *2026-08-25, version 11.58.0* The best fast food . La comida fresca y buen precio ### 5/5 — Family Fav! *2026-08-25, version 11.58.0* We LOVE Wendy’s!! It is the only place that satisfies our WHOLE family!! ### 5/5 — Favorite location *2026-08-25, version 11.58.0* Daughters favorite nuggets ### 5/5 — Apple pecan salad *2026-08-25, version 11.58.0* I’ve loved this salad for years, but will you please retail the vinaigrette that you make for this salad. You’re missing an opportunity to make a lot of money. ### 5/5 — Service *2026-08-24, version 11.58.0* Very nice service ### 5/5 — Functional app *2026-08-24, version 11.58.0* Very easy to order and fast ### 5/5 — Tea *2026-08-24, version 11.58.0* Cannot order sweet tea or a side of cheese sauce on the app. Please add these to the app ### 5/5 — Great app *2026-08-24, version 11.58.0* Wendy’s has the best app cause they let you order ahead of time and your phone doesn’t have to be with you to pick it up unlike McDonald’s and other places. I usually order on my phone to use offers and rewards on the app and my husband picks it up. They also let you use offers and rewards at the same time. Unlike other places where you can only use one at a time. 10/10! Only thing they need to put is the ability to add extra sauces if you want. ### 5/5 — Great app *2026-08-24, version 11.58.0* Love the app but please add the giant chili with the option of additional chili seasoning --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*