# Wenea · Electric Car Charging — user reviews > 40 indexed App Store user reviews of Wenea · Electric Car Charging by Wenea PRVE, rated 4.70/5 from 7 ratings. - Source: https://appshunter.io/ios/app/wenea-electric-car-charging/id1475622185/reviews - App overview in markdown: https://appshunter.io/ios/app/wenea-electric-car-charging/id1475622185.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (11 of 40) ### 3/5 — Very counterintuitive but worked in the end *2026-03-17* Plugged in and followed instructions but it never got beyond the preparing stage. Unplugged and got a message I had been charged €11 for nothing. However, tried again and this time had a successful and quick charge and I was only charged for what I received. However, it could have been simpler and worked straight off. **Developer response:** Thanks for your feedback. We’re sorry to hear about your experience. If the charging session didn’t start correctly, the amount you see may be a temporary pre-authorisation rather than a final charge. Please contact our support team at customer@wenea.com or 0800 208 8897 so we can review the session and help resolve it. ### 4/5 — Excellent *2025-12-30* All worked well **Developer response:** Thanks for your review! We’re glad to hear everything worked well. Hope to see you again on your next charge! ### 3/5 — App setup *2025-12-20* Took a lot longer than other apps to setup and start charging, was able to set up accout through apple pay this was good and would of been great if i could of just added payment from there, had to find my card it took 3 attempt to register in the freezing cold. Also would be good at that price if you took Amex **Developer response:** Thanks for sharing your experience. We’re sorry the setup took longer than expected, especially in those conditions, and we’re glad Apple Pay helped make part of the process easier. At the moment, American Express isn’t available as a payment option, but we’re actively working to expand supported payment methods, and your feedback helps us prioritise future improvements. Thanks again for taking the time to let us know. ### 4/5 — End *2025-08-21* I was an early user but there were some issues and I wasn’t so reliable, but now Wenea have definitely upped their game. Easy and couple of hours you have 100 miles. Keep up the good work. **Developer response:** Hello, Thank you for your feedback and for trusting Wenea since the early days. We’re glad to hear you’ve noticed the improvements and that your recent experience has been positive. We’ll keep working hard to make charging even easier and more reliable. The Wenea Team ### 3/5 — Failed! *2025-03-09* I have successfully used this app a couple of times to charge my car at the same unit in Spain. On the most recent occasion all seemed well…the app took €25/ £20 off my registered card, but then failed to register the charge session, or refund the balance…it was only a top up session. There is no one available to assist in Spain over the weekend! Not happy…moving on to Iberderola stations….which are also much cheaper. **Developer response:** We’re sorry to hear about your experience. If a session fails to start, any pre-authorisation hold is automatically released, though timing depends on your bank. Our customer service team is available 24/7 to assist you—please reach out at info@wenea.com so we can better understand your situation and help resolve it. ### 4/5 — I never leave reviews.. *2024-03-21* At first I was a but confused on how to charge, but after I contacted the customer service team they were really helpful and explained how to charge my car. **Developer response:** Thank you for sharing your experience! We're delighted to hear that our customer service team was able to assist you with charging your EV. At Wenea, we're committed to providing the best charging experience possible and ensuring that our customers feel supported every step of the way. Please don't hesitate to reach out if you have any further questions or need assistance in the future. Best regards. ### 2/5 — Poorly implemented location *2024-03-19* I just used a charger in the Westfield Glories shopping center in Barcelona. The app seemed to work ok but there is not sufficient mobile reception where the charger is to allow the app to function. I had to go up a level to get the app to work. Then I had to start the charge in the app and run back down a level to connect the car and start the charge. Then while the charge was happening the app was giving me a message that the charge failed and would have like to try again or cancel. In the end the car did charge properly and my credit card was billed but I can imagine most people wouldn’t bother. **Developer response:** Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while using our charger at Westfield Glories shopping center. We are working to enhance your charging experience at this charging station. If you encounter any further issues or have any feedback, please feel free to reach out to us. Your input helps us improve our services. Best regards. ### 1/5 — Pointless App *2023-08-14* Tried in 3 different locations to use the Wenea system over the past 2 weeks and each time all I get from the app is that I’m not close enough to use the system. I think 12” away from the charger and plugged in qualifies as close enough. **Developer response:** Please call our 24/7 customer service number 02081249900 and we will ask you a series of questions to tell you why this is happening. We would very grateful to help you. ### 1/5 — Horrible app and business practices *2023-06-19* I used the Wenea app to charge a rental car. The car was plugged in correctly and I chose the “fill up” option instead of manually stopping it in the app because I was shopping. When I returned to the car there was only 30km additional available, but the app said it delivered 7.6Kwh! When I reached out to support they said the electric was delivered. My reply “So you don’t own the bugs in your app?” **Developer response:** Hi Dave, thank you for your feedback. We are sorry that you have not enjoyed your experience with us and are working to rectify the points you have made. If you call 02081249900, we can help answer your other concerns. ### 1/5 — Absolutely hopeless *2023-06-10, version 2.1.1* Don’t even try. ### 1/5 — F*ing useless App *2023-04-24, version 2.1.1* What’s the point of an app that can’t register UK cards, contactless worked on the actual unit but that’s nothing to write home about is it…. ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult to set up app *2026-01-02* Very slow 28kwh **Developer response:** Thanks for your feedback. Charging speed depends on the type of charger and the vehicle. Across our network in Spain and the UK, we offer a wide range of charging powers—from AC to rapid and ultra-rapid DC—to suit different needs. In the Wenea app, you can filter stations by charging power to choose the option that best fits your journey. We aim to provide solutions for all charging scenarios. ### 1/5 — Useless *2025-12-23* Don’t look after their chargers **Developer response:** Thanks for your feedback. We’re sorry this was your impression. We take maintenance seriously across our network and continuously work to improve reliability and uptime. Your comment helps us keep improving. ### 1/5 — Very frustrating *2025-11-05* Terrible app. I’ve spent two days at the Hyatt Regency Madrid parking lot trying to charge my car and it’s absolutely impossible. Error, plus error, plus error. Tried everything. Even customer service and nothing. I’m recommending the Hotel to change the company brand. Hope they listen. **Developer response:** We’re very sorry to read about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide. Our technical team has reviewed the chargers at the Hyatt Regency Madrid and they are now operating normally. If you encounter any further issues, please contact us directly at cliente@wenea.com or by phone at +34 915 06 06 00 so we can assist you immediately. ### 1/5 — Doesn’t work at all *2025-08-25, version 3.2.0* Managed to download the app and registered. Then added my vehicle info and also payment methods. After all, it can’t identify the charger in the carpark we were in. Totally useless. Waste of time and money. ### 1/5 — So unreliable *2025-01-16, version 3.1.1* So not depend on those locations ### 1/5 — Support not in English *2024-06-03, version 3.0.7* I can’t contact support,it’s not in English.also charger in Teignmouth now working but app says no ### 1/5 — Horrible app and customer service *2023-12-29* We have been using other charging point without problems. We recently stopped at the parking lot underneath Hyatt Regency Barcelona Tower to charge. The app repeatedly say Error even though we have registered and successfully added payment. We called the customer service number and he just said we have to talk to the hotel reception and that “they can’t do nothing”. The hotel reception said they don’t know anything about the chargers and that we have to call the customer service. How ironic that their website said their customer service will ensure satisfying service! ### 1/5 — Not good *2023-12-10, version 3.0.3* Set up to charge in Loch Lomond but just doesn’t work even though credit card linked etc. no answer on phones - luckily had enough charge to get to another make that worked ### 1/5 — Shocking *2023-09-22, version 3.0.1* Just save yourself the anger and frustration of trying to use this app or their machines. You’ll leave with a dud app, no charge and several £25-£40 pre-authorisations on your bank account…. Useless and annoying ### 1/5 — Incorrect charger means there’s no way to charge *2023-08-15* The registration process is unnecessarily complicated (why even ask for a passport?) and contactless doesn’t seem to work on the machine (tried with phone and 2 cards). The instructions on the machine seem to be for a different machine. Even after going through the pain of registration, the device’s location is incorrect on the map (Sidmouth Ham West) so despite having the car plugged into the charger, the app says you’re not close enough so there’s no way to charge. I wonder how many hours of people’s time you’ve wasted? ## Most praised reviews (10 highest-rated) ### 5/5 — Spain’s No. 1 in Network Quality *2026-01-27* Wenea always works and gives confidence when charging. **Developer response:** Thanks for your review! We’re really glad to hear that Wenea gives you confidence when charging. That’s exactly what we aim for. Hope to see you again soon! ### 5/5 — User *2025-12-27* Amazing charger very fast **Developer response:** Thanks for your review! We’re glad to hear you had a great experience and enjoyed the fast charging. Hope to see you again soon! ### 5/5 — Easy process *2024-08-21* Surprised by all the negative reviews. Created my account and profile, added payment methods easily. Selected how many KWh I wanted to charge and it shows the price up front which I like. Really easy and smooth process. Recommend! **Developer response:** Thank you for your positive feedback! We're thrilled to hear that you had a smooth experience creating your account and using our services. Our team works hard to ensure that the process is as easy and transparent as possible, so it's great to know that you appreciated the upfront pricing feature. We truly value your recommendation and look forward to continuing to serve you on your electric journey. If you ever need any assistance or have suggestions, please don't hesitate to reach out to us at 020 8124 9900. Safe travels! ### 5/5 — Makes charging so much easier! *2024-04-24* This app has made it so much easier to charge my car. After registering it I can just plug it in and it will immediately start charging! **Developer response:** We're thrilled to hear that Wenea has simplified your car charging process! If you ever need assistance or have any questions, feel free to reach out to us. Happy charging! ### 5/5 — really handy *2024-04-03* I visit Devon quite often and these chargers are everywhere. They are in the best locations and the app is super useful, especially the fact that I can plug in and it will start charger without having to tap my card! **Developer response:** Thank you for your positive feedback! We're delighted to hear that you find our chargers conveniently located throughout Devon and that our app enhances your charging experience. Providing seamless and user-friendly solutions is at the core of what we do, and we're glad to hear that our autocharge feature adds convenience to your charging process. If you have any further suggestions or feedback, please feel free to share them with us. Safe travels and happy charging! ### 5/5 — Great customer service *2024-03-20* I had a few problems at first with the Exchange Street charger, but once I contacted the customer service team, they managed to start the charge almost straight away! Will definitely charge with Wenea again. **Developer response:** Thank you for sharing your experience! We want you to know that we are committed to providing you with a satisfactory charging experience. Best regards. ### 5/5 — Love it *2024-03-18, version 3.0.7* Probably the best app for this kind of service. Intuitive and flawless. ### 5/5 — Convenient and reliable *2024-03-14* After using Wenea’s app for about a year, I have not experienced any issues! **Developer response:** Thank you! Our goal is to always ensure you have the best charging experience. Best regards. ### 5/5 — App de fácil manejo y útil *2021-05-06, version 1.3.1* Siempre me ha funcionado la app y los cargadores. ### 4/5 — Had to download app *2026-06-20* Quicker contactless option not working so had to download app which was a faff but once set up all good **Developer response:** Thank you for your feedback. We're sorry the contactless payment wasn't working during your visit. We're glad you were able to complete your charging session using the Wenea app. Please note that you don't need to create an account to charge, as you can also use the app as a guest. The app also lets you check the real-time status and availability of our chargers before you travel. We hope to see you again soon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*