# West Coast Community Bank — user reviews > 38 indexed App Store user reviews of West Coast Community Bank by West Coast Community Bank, rated 4.70/5 from 576 ratings. - Source: https://appshunter.io/ios/app/west-coast-community-bank/id924607946/reviews - App overview in markdown: https://appshunter.io/ios/app/west-coast-community-bank/id924607946.md - Rating breakdown: 5★ 481 · 4★ 49 · 3★ 18 · 2★ 9 · 1★ 19 ## What do users think of West Coast Community Bank? Overall sentiment: positive **Pros** - 👍 Easy to use and intuitive interface - 🚀 Quick and efficient performance - 💼 Clean, well-designed interface - 🏦 Strong community banking values - 👥 Excellent customer service and staff - 📱 Useful mobile banking features (remote deposit, transfers) - ✅ Reliable app functionality - 💡 Comprehensive daily banking functions **Cons** - 🐛 Inconsistent reliability and accessibility issues - ⚠️ Not intuitive for some users - 🔐 Facial recognition failures requiring manual password entry - 📱 Compatibility issues with older operating systems - 🔒 Frequent account lockouts - ⏰ Outdated design aesthetic - 🛠️ Poor technical support responsiveness **Commonly reported bugs** - App fails to accept facial recognition without reason - Inconsistent app accessibility and crashes - Frequent user lockouts, especially on weekends - Incompatibility with older device operating systems after updates - App stops working after OS upgrades **Most requested features** - Improved compatibility with older phone operating systems - Better facial recognition reliability - More modern, updated interface design ## Newest reviews (15 of 38) ### 5/5 — WCCB *2025-06-07, version 24.0.51002* Everyone there keep working and the ambiance very nice touches here and there 🐈‍⬛😌👌♌️💙 ### 5/5 — Shark SoftWash *2025-05-30* A true community bank that seems to actually care about our community ### 5/5 — Great banking app *2025-05-29, version 24.0.51002* Easy to use. All the info and functions I need on a daily basis are on the app. ### 5/5 — Liked it *2025-05-27, version 24.0.51002* Love to check how much I have ### 5/5 — SC County Bank Mobile app *2025-05-27, version 24.0.51002* Easy to use. I like using the remote deposit and I have our accounts from different banks that can transfer into WCCB. ### 5/5 — CEO *2025-05-21, version 24.0.51002* Great app. Clean and easy to use. I Like it much better than Wells Fargo ### 5/5 — Easy to Use *2025-05-13, version 24.0.51002* Quick and easy to use the app ### 5/5 — Outstanding! *2025-05-12* App works great never had a problem yet! ### 5/5 — SC County Bank Mobile app *2025-03-20* Easy to use ### 5/5 — No problems *2025-03-06, version 24.0.5912* It works as expected ### 5/5 — Great banking app *2025-02-19* Easy to use. All the info and functions I need on a daily basis are on the app. ### 5/5 — Love the Santa Cruz County bank app *2025-02-15, version 24.0.5912* I love this app. Very user-friendly. ### 5/5 — Great service *2025-02-11* My first visit was inside one of the banks in Monterey. It has been a great pleasure to work with Jade. She has been great considering we are actually doing long distance service. I would recommend anyone to join the Santa Cruz County Bank ### 5/5 — Santa Cruz county bank *2025-02-06, version 24.0.5912* Fantastic bank ### 5/5 — Great; fast; accurate. *2025-02-05, version 24.0.5912* This app is very useful when you’re not the best financial fella around. Grew up in this town and stayed with bank after I moved out town. ## Most critical reviews (10 lowest-rated) ### 1/5 — Seriously? *2021-12-27, version 21.1.30* Thank you County Bank for taking mobile banking away from seniors right before Christmas. Your programmers introduced “bug fixes” that require an upgrade to an operating system unavailable on my current phone. The version compatible with my operating system will no longer work. So, apparently I need to buy a new $1,000 phone to use your mobile app. Otherwise I have to expose my geriatric self to Omicron just to make a deposit. Not bloody likely. So much for banking locally. Back to some soulless corporate institution with an app that works. Bah, humbug! ### 1/5 — Always getting locked out *2020-07-29, version 19.3.20* Very frustrating. I’m looking for a new bank. I’m so sick and tired of getting locked out, especially on weekends when I can’t get tech support. I’ve complained for two years and they still haven’t fixed the problem. And no, it’s not because I’m entering the wrong password. I use LastPass. ### 2/5 — Just OK *2026-03-18, version 28.0.251200* Interesting to read what other people have said. Fortunately, this bank has some really good staff people because on the digital front, it’s really lame ### 2/5 — So So *2026-02-25, version 28.0.251200* Not very well designed. Clunky. ### 2/5 — Passable *2025-05-17* Not particularly intuitive to use. Considering it’s a relatively new major update, it could be far more convenient. ### 3/5 — 1992 is calling *2025-09-10, version 24.0.51002* This feels like a portal back in time ### 3/5 — Can’t get out of the link accounts loud *2025-06-03, version 24.0.51002* Please help ### 3/5 — Fickle *2023-09-01* Overall, a convenient app. It can be irritating when for no reason it fails to accept facial recognition, and requires manually entering the password. ### 5/5 — WCCB *2026-06-03, version 28.0.251200* Everyone there keep working and the ambiance very nice touches here and there 🐈‍⬛😌👌♌️💙 ### 5/5 — Easy easy *2026-04-16, version 28.0.251200* Love your user inner face. ## Most praised reviews (8 highest-rated) ### 5/5 — Clean *2026-03-27, version 28.0.251200* Easy to use, quick and lean ### 5/5 — Shark SoftWash *2026-02-17, version 28.0.251200* A true community bank that seems to actually care about our community ### 5/5 — Easy *2026-02-16, version 28.0.251200* Easy to use ### 5/5 — Best Bank Ever *2026-02-12, version 28.0.251200* Great financial services, marvelous employees. ### 5/5 — Outstanding! *2026-02-11, version 28.0.251200* App works great never had a problem yet! ### 5/5 — Extremely User Friendly *2026-02-10, version 28.0.251200* Easily navigate. No guessing and searching. ### 5/5 — Super! Clean interface with nice imagery. *2025-10-02, version 24.0.51002* Joe ### 5/5 — Great service *2025-08-25, version 24.0.51002* My first visit was inside one of the banks in Monterey. It has been a great pleasure to work with Jade. She has been great considering we are actually doing long distance service. I would recommend anyone to join the Santa Cruz County Bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*