# West Coast Self-Storage — user reviews > 25 indexed App Store user reviews of West Coast Self by West Coast Self-Storage Group, LLC, rated 2.14/5 from 22 ratings. - Source: https://appshunter.io/ios/app/west-coast-self-storage/id6479742127/reviews - App overview in markdown: https://appshunter.io/ios/app/west-coast-self-storage/id6479742127.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 2 · 2★ 1 · 1★ 10 ## Newest reviews (5 of 25) ### 1/5 — Not impressed *2025-04-14, version 1.2.348* So far, I can't even log in. I've checked, doubled checked, triple checked and even reset my password. I can't log in. I. Am. Not. Impressed. Fix it and I'll update the review. ### 1/5 — This app is a joke *2025-04-04, version 1.2.348* This app almost never opens the gate. If I could give it zero stars, I would, I don’t understand how you make an app and tell people that they don’t have to use the access code just use the app and then it never works. ### 1/5 — Still waiting for the Bluetooth remote gate access to return! *2025-03-12, version 1.2.348* Why hasn't this been fixed yet? It's been several months now. ### 1/5 — can’t enter username *2024-11-27, version 1.2.326* I can’t even use this app to access my account because unlike the website, the app only accepts email addresses for login and not usernames… ### 2/5 — Remote Passcide does not work anymore! *2024-11-09* Latest update has disabled my remote passcode for my storage gate. Doesn't even show up now. **Developer response:** Hi, we are actively working on ironing out a few minor bugs and you can expect everything to be back up and running soon ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-08-02, version 1.4.564* Every time I put my email or my username correctly into the login it doesn’t work. It tells me the email is in correct. But it’s not ### 1/5 — Great facility. Bad App *2026-07-03, version 1.4.564* The app doesnt allow you to change payment information, update passwords, or any other account management activity. These features are frankly broken and the user experience is subpar. Gate opening does work intermittently and usually requires an app restart, hence the 1 stars. ### 1/5 — Junk *2026-06-02, version 1.4.564* The app is pure junk. It works to pull up Your security code. But for updating your payment information it just crashes. They started charging more if you use a credit card so I changed it to be a direct debit from my bank. It’s a fight to put your bank into in because it keeps covering up the fields you need to enter. Once you fight the app to get your account info in, saving the payment crashes the app. Then you get messages from their office saying you are behind on payments. ### 1/5 — No gate access *2026-03-09, version 1.4.474* App does give me an option for gate access. One of the deciding factors for choosing West Coast Storage over other storage retailers. ### 1/5 — Can’t create an account *2026-01-23, version 1.4.474* Put my email in several times. Try a different email just to set it up and I never got an email to confirm and I can’t use the app. It’s a great selling feature, but if it doesn’t work, it’s stupid. And yes, I checked my spam folder. ### 1/5 — Not even connecting to my account *2026-01-11, version 1.4.474* It is not even connecting to my account. I’ve signed up and now it’s saying I’m not a customer ### 1/5 — Perfect app to lose your property to a lien *2025-10-01, version 1.3.403* First the good: the Bluetooth feature for opening gates works pretty well. Now the god awful: payments, invoicing, and payment history are all an absolute disaster. When I enter my credit card information and select the auto payment feature the app will not save the credit card info; sometimes it will say “saved” but then when I reopen the app it will show that there is no payment info saved. Other times it will just immediately say “Failed to update auto payment. Please try again.” The app will sometimes show “auto payment active” without having a credit card on file, and other times will show that a payment is overdue with a balance of $0. The “payment history” tab on the app says “You don’t have any invoices for this store” despite the fact that the “invoice history” tabs will show that prior invoices have been paid. Earlier this year the company threatened a lien on me of my units despite being told that auto payment was all good to go. At the time I suspected the employee who set up the account had made a mistake, but I now think that maybe he’d done it correctly and their software system choked; based on the app I believe it was likely the latter. Anyone who understands the laws around mini storage knows that the company can seize and auction off your property if you miss a payment and don’t make your account current within a couple of months. The horrific reality about this app and the underlying billing process is that there is a very real scenario where a customer does everything right, in good faith, but the payment doesn’t go through due to a problem with the company’s software…and the customer loses their storage contents when a lien is placed and the property is sold at auction. Even just today I checked the status of my units and it said both “Autopay Active” and “Overdue” simultaneously; in other words, they claim that autopay is active but they haven’t taken payment and my account is in arrears! I manually entered payment information and selected the option to pay current month AND next month as well, so I could have a safety margin…and the app then ignored my instructions and only charged the current month. At BEST this app is an embarrassment; at worst it could lead to a customer losing their property through no fault of their own. ### 1/5 — Doesn’t work *2025-09-10, version 1.3.403* Doesn’t connect with your account. ### 1/5 — Can’t even log in *2025-05-01, version 1.2.348* It would be useful if it even let us log in… ### 1/5 — Gate opening feature does not work *2025-04-27, version 1.2.348* I got a storage unit a couple weeks ago and the app has never allowed me to open the gate. The staff at the storage company office are not able to troubleshoot this problem. What can be done to fix this issue? I’ve signed off and back on the app and that does not fix the issue. I’ve deleted the app and re-added it and that has not fixed the issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-09, version 1.4.564* If passcode doesn’t work an associate is out within seconds unless they are with a customer. My personal experience was great! 5/5 ### 5/5 — Make my storage unit use so easy *2026-05-14, version 1.4.564* I use a lot of apps and this one is great. I have rented a few storage units in my life and this is the first time I have ever had the option to use an app. I can get information about my account, contact the facility and even open the gate and get access to the facility without getting out of my car or having to punch in a code. Love it! ### 5/5 — Great App *2026-05-14, version 1.4.564* Since downloading this app I haven’t had to get out of my car to open the gate. It works great and I can make my payments on it. I’m happy they added this to my account. ### 5/5 — Great App *2026-05-13, version 1.4.564* I use this app to open my gate and pay my bill. It’s a great app and makes life much easier. ### 5/5 — Great, easy to use. *2025-10-10, version 1.3.403* Great app. Very easy to manage and maintain my account. I can open the gate by using the app instead if using keypad. ### 5/5 — Great app *2024-10-23* App makes it very easy to maintain and manage my account. Chef’s kiss. ### 5/5 — So Convenient! *2024-10-16* This app gets me quick access to my account to pay my bill and get receipts to my boss. The gate access feature rocks, no more reaching out the window or trying to remember my code! **Developer response:** That's so great to hear! The bluetooth gate access feature is great, especially on those rainy days. Thanks for taking the time to let us know how it's working for you and thanks for storing with us! ### 5/5 — New App *2024-10-02* I love being able to pay my bill and open the gate from my phone. Great feature! **Developer response:** Thanks for letting us know, we're glad to hear it makes managing your account easy! ### 3/5 — Access *2024-11-14, version 1.2.326* Why did I lose gate opening access on my app? ### 3/5 — Need more convince *2024-07-18, version 1.1.299* Would be nice to be able to pay for multiple units at the same time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*