# West Community Credit Union — user reviews > 28 indexed App Store user reviews of West Community Credit Union by West Community Credit Union, rated 4.82/5 from 2,186 ratings. - Source: https://appshunter.io/ios/app/west-community-credit-union/id992179671/reviews - App overview in markdown: https://appshunter.io/ios/app/west-community-credit-union/id992179671.md - Rating breakdown: 5★ 1,798 · 4★ 184 · 3★ 37 · 2★ 16 · 1★ 25 ## What do users think of West Community Credit Union? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 👍 Smooth experience - 🚀 Convenient banking - 🔒 Secure transactions **Cons** - 🐛 Login issues - 🐛 Buggy app updates - 🔍 Difficult to review transactions - 🔍 Inconvenient user interface changes **Commonly reported bugs** - Inability to log in - Freezing during transactions - Unreliable check deposit **Most requested features** - Scheduled payments - Improved transaction history - Easier access to account information ## Newest reviews (8 of 28) ### 5/5 — Looking forward to it working again *2021-02-27, version 20.2.50* This app has been my go to since day one! Now it won’t load at all. I tried uninstalling and reinstalling it. Still nothing but a white screen. Which times out after a few minutes. ### 5/5 — App sometimes freezes *2020-09-16, version 19.3.20* I love the app and it’s easy to maneuver layout. But lately I have noticed (not every time I use it) the app freezing mostly when I transfer money from savings to checking, for example. It’s annoying to have to close the app and restart what I had just started. This would be a bug I would be very happy to get rid of. ### 5/5 — History *2019-12-13, version 19.2.50* I wish the history went further back. ### 5/5 — Ah mazing *2019-03-15, version 18.3.70* <3 WCCU! Love the app!! ### 5/5 — Something’s wrong *2018-08-30, version 18.1.76* I like the layout, and it’s easy to navigate, but something’s wrong with the app. I moved money from my computer yesterday, then I tried to move money on the app and it just keeps telling me there’s a problem. No problems on my laptop ### 5/5 — Win win *2018-05-17, version 18.1.76* The app is very user friendly and my credit union continues to add services in the app. I can always access my credit score from my app! ### 5/5 — Perfect *2018-02-22, version 17.3.169* Just as good as any other credit union app. Layout is easy on the eye and easy to navigate. I’ve had no problems with this app at all. ### 5/5 — Hasn't worked since I downloaded it *2015-08-02, version 4.7.301* I even went to the bank to fix it and it still won't work! I have to text my mother whenever I want to see my balance. This is ridiculous. ## Most critical reviews (10 lowest-rated) ### 1/5 — Verified *2025-02-13, version 23.3.0* I have been trying to log into my account multiple times, I even uninstalled and reinstalled the app but i still cant get in. it keeps trying to verify me as a person but then keeps loading. I don’t understand why it hasn’t verified yet but it’s been a huge inconvenience and this issue needs to be fixed. ### 1/5 — The recent update is horrible *2024-11-15, version 23.3.0* The changes made each transaction within an account a separate box. Between that and the size of font used, you can’t read the $ amount of most transactions without expanding them. You can no longer scroll to review and check the transactions that have occurred. If you don’t bank here, don’t start now. Service has deteriorated and now the app is unworkable, too. ### 1/5 — 2nd Gen customer leaving asap *2023-12-23, version 23.3.0* My father’s bank account with this institution was serially numbered below customer # 250. Various members of my family have banked here since MOVFCU opened its doors. No one will be with this institution after my father passes as a result of the absolute titanic sinking of service since merger. I personally have an unrealized loss of over $75k (not not counting future compounding interest), as a direct result of this “financial” institution’s ineptness. ### 1/5 — Good but *2019-05-21, version 18.4.50* App is good, to keep me updated on the amount I still owe on credit card etc. but why is it I am unable to pay my bill on the app? It’s 2018 and I still have to mail a check to pay my bill. Ever going to update it or get it to work? That’d be great! Edit: still can’t pay my bills through the app. Why? Useless app. ### 1/5 — Worse app ever *2016-02-16, version 4.7.302* Nothing works. Can't log in. Errors. Check deposit never works. Worthless. ### 2/5 — Problems with Mastercard *2024-07-07, version 23.3.0* Has anyone had a limit of daily useage on their Mastercard? It’s truly inconvenient. ### 2/5 — Chat icon blocks app menu item. *2023-04-16, version 23.1.0* App worked well but recently they added the Jane chat bot. The chat icon blocks some app functionality. Bad UX. ### 3/5 — Online pay *2026-05-03, version 23.4.1* Fees to expensive to pay on app ### 4/5 — Disappointed *2024-06-14, version 23.3.0* Recent problem with, internally lost, lost check along with online software change for account information has jeopardized my 35+ years with this old friend of a business. I recently recommended to my son that he switch credit unions from West Community and I will be following him. The software change apparently requires the user to hit the “see more” button for each new 7 or 8 transactions on past activity . During a year end summary for tax purposes, this took me almost 175 hits of that button. Calls for assistance to make process easier went unfulfilled. There may be a short cut but I never learned of it. The arduous 175 clicks was the”easiest” method. Unless you lose customers, apparently no change to this will be made. I will be one of those and these are my comments. I hate this since I have been promoting you and rooting for you so long (I even fixed your huge clock in Kirkwood at one point) and MAY have made an initial recommendation to consider taking over the Kirkwood government credit union since I lived in Kirkwood. Could have just been a coincidence. I did bring the entire Gramex employee group to West Communion around 1990 (Grandpa Pidgeons, Forsythe Computers, Omni Sports and parent Gramex. This is just sad. Ron Gaus ### 4/5 — Hours & Locations *2018-11-25, version 18.2.70* One thing missing is hours and locations. Especially during holiday season. ## Most praised reviews (10 highest-rated) ### 5/5 — Phvphu jth *2026-07-20, version 23.4.1* Lobbying pulvbbjolpgpg ### 5/5 — WestCommunity on Highway N *2026-06-22, version 23.4.1* I just wanna give a shout out to the employees that worked there at the West community credit union there on Highway N Maranda has been just wonderful to me. When I walked in. She asked me what my needs were. I told her and. There and I just wanna get the whole staff there and shout out for making me feel welcome to welcome to the bank and I feel real comfortable. I’m glad that I switched base and I’m glad I went to West community ### 5/5 — Thumbs up *2026-04-28, version 23.4.1* It’s working for me. I can do deposit and check my accounts ### 5/5 — Sylvia Clayborne *2026-03-31, version 23.3.0* Been with credit union for decades, wouldn’t stay unless you were not doing a fantastic job. ### 5/5 — User-friendly app *2026-03-27, version 23.3.0* The app with this credit union is wonderful. ### 5/5 — USER FRIENDLY *2026-01-10, version 23.3.0* Easy to navigate. Never a problem. Smoother than other banking institutions that I use. ### 5/5 — Disappointing *2023-09-09, version 23.3.0* We are disappointed that the app/site does not allow scheduled payments directly anymore. Prior to the system update this feature worked where all our payments could be set as reoccurring. ### 5/5 — This Credit Union Bank save my money *2023-03-17, version 23.1.0* I took a trip 2 months ago in Hawaii someone there scammed me and I bought something for $83 dollars but the next day on my account was $880 I cried cal WC they gave me my money back. Thank so much ### 5/5 — TERRIBLE UPDATE!! *2021-11-14, version 21.2.70* I need to get to my app to manage my business account, but cannot download the new “updated version”. Now I have to take four steps when simple fingerprint recognition worked a few days ago. PLEASE FIX THIS OR REMOVE THE UPDATE REQUIREMENT! Sux6401 ### 5/5 — How convenient? *2021-03-21, version 20.2.81* I have always been a “go to the Credit Union” to take care of my business. I was shown the convenience of doing certain transactions electronically. Now I don’t have to make a trip to pay on my various accounts. I can do them “from the convenience of my home.” I still like going to the Credit Union, because I like to see friends who are there. If you haven’t tried it out, you should. It’s great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*