# West Gate Bank® Mobile Banking — user reviews > 18 indexed App Store user reviews of West Gate Bank® Mobile Banking by West Gate Bank, rated 4.70/5 from 1,140 ratings. - Source: https://appshunter.io/ios/app/west-gate-bank-mobile-banking/id938200081/reviews - App overview in markdown: https://appshunter.io/ios/app/west-gate-bank-mobile-banking/id938200081.md - Rating breakdown: 5★ 980 · 4★ 80 · 3★ 39 · 2★ 9 · 1★ 32 ## What do users think of West Gate Bank® Mobile Banking? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Easy to use - 💡 Useful features - 🤩 Great mobile banking experience **Cons** - 🐛 Technical difficulties and crashes - 🤔 Misleading login page - 😡 Deposit issues - 🤯 App not working **Commonly reported bugs** - App crashes on opening with fingerprint - Needs to be updated for new iPhones and Face ID - Frequent server disconnections and login issues **Most requested features** - Add Spanish language support - Improve search functionality for transactions - Provide available balance information - Enable external account transfers ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor log in page *2024-02-13* The log in page with the username is very mis leading and causes me to type my username in wrong thinking its changed, for example if your username is username123 It would display use**** which is very misleading snd the *'s dont account for the amount of characters in the remaining username. Needs to be changed. ### 1/5 — technical difficulties *2022-12-30, version 22.2.40* get ready to receive that message over and over again; sorry we’re experiencing technical difficulties ### 1/5 — Frustrating me all of the time *2016-12-12, version 7.0.623* Always disconnect from the server. Cannot login, ton of errors appear everyday. Put some more effort into your app pls! ### 2/5 — Can’t say too much *2020-12-06, version 20.1.200* I can’t enroll on the app. I have all the info I need but it won’t process. It says to call customer service but it directs you to the bank. So if you try to set this up on say a Sunday or a Saturday after 12 and have difficulties you are s.o.l. I thought the idea of the app was to eliminate contact with the bank? ### 2/5 — Crashes when opening *2018-10-29, version 18.2.70* Every time I try to open the new version with fingerprint it crashes iOS 12.1 ### 3/5 — Online app is bad *2022-08-16, version 21.3.50* I have a very bad experience with this app every time I made a deposit they always reject it always. 😡 ### 3/5 — App Not Working *2021-02-16, version 20.2.60* it used to work but now it pulls up a white screen and closes immediately, any help?? ### 3/5 — Missing key features and polish *2019-05-07, version 18.3.80* The app has inexplicable limitations on searching for payees which makes routine banking chores for me unnecessarily difficult. Most functions are here but the app lacks the polished cleverness of a thoughtful, user-centric platform as we are growing accustomed to seeing on our phones these days. Most of my banking experience is through the app, not the polished marble of the physical bank lobby. I often think about switching banks for a better interface but that is not a small task and the people have been nice when I do go in. I hope for a major app update soon but this one does almost everything you really need...just no fun and sometimes laborious. ### 3/5 — Suggested upgrades *2018-12-10, version 18.2.70* This is a good app that seems to work consistently. There are a couple of issues however that I think would be an easy fix and they would make a huge difference in it’s user effectiveness. First, at the top of the page after selecting an account you show balance and current balance. The number is represented by the balance in the current balance are always identical. It seems very pointless and I’m not sure what they’re supposed to represent. What would be extraordinarily helpful however would be an “available balance” which would show the current balance minus all pending transactions. I would also very much like to see the addition of external account transfers where money could be transferred via ACH to external accounts. Thank you very much, I hope you’ll give serious consideration to these two upgrades. ### 3/5 — Needs to be updated *2018-09-22, version 17.4.82* Needs to be updated to support new iPhones and Face ID. ## Most praised reviews (8 highest-rated) ### 5/5 — Importante *2023-04-11* Me gustaria que la app en el celular tambien se pudiera poner en español 😭 ### 5/5 — I love it *2020-08-20, version 19.3.20* I love online banking it’s easy to use I can’t check my account balance right away I can make transform right away I love it i give it five stars thank you Westgate bank for making it easy for me to use.... ### 5/5 — Lacking ability to search transactions *2019-09-01, version 19.1.30* Now, I will have to go to bank to ask for help to search for a specific transaction Why is this not available for customers? ### 5/5 — WGB Online banking is so user friendly!! *2019-01-09, version 18.2.70* I love using my West Gate phone app also! It too is very user friendly. I’ve been a WGB customer for 20+ years and wouldn’t change for anything. GO OPEN AN ACCOUNT YOU GET A FREE GIFT. LOL. Oh and did a mention their banking if free for most every type of account. GREAT BANK ### 5/5 — The new features WGB keeps adding are amazing. Love it *2018-12-20, version 18.2.70* Love WGB mobile ### 5/5 — Great app *2015-05-12, version 4.7.153* Great app. Easy to use ### 5/5 — Absolutely love mobile banking! *2014-11-19, version 4.6.37* Very happy with thus application!! ### 4/5 — Saves time... *2019-10-18, version 19.1.201* Just an easy way to do banking --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*