# West Gate Bank® — user reviews > 25 indexed App Store user reviews of West Gate Bank® by West Gate Bank, rated 4.70/5 from 1,237 ratings. - Source: https://appshunter.io/ios/app/west-gate-bank/id6502955350/reviews - App overview in markdown: https://appshunter.io/ios/app/west-gate-bank/id6502955350.md - Rating breakdown: 5★ 1,088 · 4★ 76 · 3★ 24 · 2★ 10 · 1★ 39 ## What do users think of West Gate Bank®? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Organized and easy to navigate - 💡 Great new features - 🚀 Smooth app experience **Cons** - 🐛 Difficult for unique banking needs - 🐛 Unstable app performance - 🐛 Incompatible with VPN - 🐛 Billing issues **Commonly reported bugs** - Debit card issues - Login and access problems **Most requested features** - Improve bill pay functionality - Restore previous app version ## Newest reviews (6 of 25) ### 5/5 — New App *2024-07-22, version 3.14.0* Great update. ### 5/5 — Easy setup *2024-07-22* West Gate Bank made their conversion to this app easy as could be. Their communication of their transition wa stellar. ### 5/5 — Very user friendly *2024-07-22* Easy to navigate and read all my accounts. Able to customize my main screen. ### 5/5 — New App *2024-07-22* The new mobile app was a change at first but there are so many new features that we didn’t have before. I am liking the new mobile app such an upgrade! ### 5/5 — West Gate Bank *2024-07-22* Easy to use! ### 5/5 — So easy to use *2024-07-22* Amazing feature, quick and easy to navigate! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not recommended > Wells Fargo *2025-06-17* Unable to login for a week. Keep calling in and no one has reported any issues. Past year experience. The website is hit or miss. No worker knows wants going on. Workers are horrible, no training at all. I have to call multiple branches until someone knows how to increase credit limit. ### 1/5 — Makes banking difficult for unique situations *2025-01-03* Don’t get involved with this bank if you have anything other than simple needs for transactions. After that, customer service goes down hill. Seriously considering closing all 8 accounts that I have access to in the near future. ### 1/5 — Garbage *2024-10-08, version 3.16.0* The new update for this app is complete garbage the original one was so much better ### 1/5 — I would not recommend this bank anymore. *2024-08-27* Everything seems to have gone off the rails since their "tech upgrade." I've been waiting for six weeks for a new MasterCard debit card. I've been through two temporary cards while waiting. At one point my second temporary card stopped working and I found out it was because the expiration date in their system was different than the date on the card. I'm not sure why but it's nearly impossible to get the telephone app to open up. It would appear that they are blocking my VPN. I have to juggle back-and-forth for about 10 minutes before I'll find a VPN location that will allow the website to open up. Now, why on earth would a bank block of VPN which is designed to keep me safe?! ### 2/5 — App is so slow *2025-10-02* The app is incredibly slow. I love the bank and am happy with everything except the app. I have a terrible time logging in, it takes about 5 minutes for it to load and when it does it’s not always accurate if I just went to the ATM or made a transaction. It seems to lag. It seems like there are some issues. This never used to be a problem. **Developer response:** Thank you for sharing your feedback. Our Customer Solutions team is ready to help troubleshoot and find a solution. Please reach out to us at 402.434.3456 or through Digital Banking and we will work with you to resolve this issue. ### 2/5 — Unprofessional *2024-09-03* Trying to deposit a check and because I wrote mobile deposit and not mobile deposit only West Gate Bank you rejected the check and now I have a negative balance ### 2/5 — Old software was better *2024-07-28* The bill pay is terrible the function of the app works overall but it is not user friendly. ### 3/5 — Billpay *2024-07-29* I don’t like the new bill pay ### 3/5 — Great App *2024-07-22, version 3.14.0* Great Bank ### 5/5 — User friendly app *2026-01-24* The app is very easy to use and seems to improve continuously. Thank you. **Developer response:** Thank you for the 5-star review! ## Most praised reviews (9 highest-rated) ### 5/5 — Love the WGB App! *2025-12-25* Super easy to use, can do almost anything from the app, and I love the notification reminders about holiday closures, etc. **Developer response:** Thank you for the 5-star review! ### 5/5 — Fast, reliable and easy to use! *2025-12-22* The West Gate Bank Mobile app makes everyday banking tasks easy. This app is fast, reliable and easy to navigate. I really enjoy the new transaction logos presented on each item. Very cool! **Developer response:** Thank you for the 5-star review! ### 5/5 — Friendly Banking *2025-09-20* All the staff at the WGB on north 84th have always been very friendly and helpful. **Developer response:** Thank you for the review! ### 5/5 — app issues *2025-06-09* seems like the app is always having issues. this isn’t the first time this has happened but right now i can’t deposit any checks and haven’t been able to for about a week. i deleted the app and redownloaded it only for me to not be able to even get into the app. it’s starting to annoy me that the app always has issues like this. ### 5/5 — West Gate Bank *2024-08-06, version 3.14.0* Love the new app! ### 5/5 — New Software *2024-07-28* I can’t get into my account on my desktop trying 3 browsers. iPad won’t work. Only my iPhone, meaning my account is not locked. Longtime customer, but this isn’t working! ### 5/5 — Great app *2024-07-22* Great app, love the new look! ### 5/5 — Update looks great! *2024-07-22* Great update! ### 5/5 — Organized *2024-07-22* Great app, very organized and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*