# West Ham United — user reviews > 101 indexed App Store user reviews of West Ham United by West Ham United F.C., rated 4.80/5 from 177 ratings. - Source: https://appshunter.io/ios/app/west-ham-united/id1282971593/reviews - App overview in markdown: https://appshunter.io/ios/app/west-ham-united/id1282971593.md - Rating breakdown: 5★ 154 · 4★ 16 · 3★ 0 · 2★ 3 · 1★ 4 ## What do users think of West Ham United? Overall sentiment: mixed **Pros** - 📰 Comprehensive news and updates about the club - ⚽ Live match commentary and radio streaming - 🎟️ E-ticketing and merchandise shopping - 👥 Coverage of multiple teams (men's, women's, U21s) - 📱 User-friendly interface and navigation - 🔄 Regular content updates and fresh information - 🎮 Interactive features like quizzes and team predictions **Cons** - 🐛 Frequent app crashes and freezing issues - 🔇 Background audio playback not working - 📵 App closes when phone locks or other apps opened - 🔌 Live audio cuts out mid-stream - ❌ Listen Live feature broken after recent updates - 🎥 Videos showing zero runtime and not playing - 🔐 Login and authentication issues - 🎫 Ticketing system broken or inaccessible - ⚠️ App support button returns error messages - 🧩 Widgets not functioning on iPhone/iWatch - 📊 Match statistics disappearing mid-game - ⏰ Delayed team announcements **Commonly reported bugs** - App crashes within seconds of opening - Listen Live feature not working - Background audio stops when phone locks - Background audio stops when switching apps - Videos display zero minutes runtime - Widgets stopped working after update - Ticketing/e-ticket access removed or broken - App support button shows internal server error - Match statistics disappear during live games - Radio commentary cuts out mid-stream - Login functionality broken - App won't open or immediately closes - Team announcements delayed - Player selection missing from lineup predictions **Most requested features** - iPad version of the app - Background audio playback for radio streams - Customizable news feed by team/category - Junior supporters dedicated app - Match prediction feature - Information on where to watch matches - In-app commentary service (not relying on Radio London) - Phone wallpaper graphics and customization options - More women's team coverage and content - Post-training interview content ## Newest reviews (11 of 101) ### 3/5 — Videos *2026-03-07, version 5.0.6* Lately all videos show a runtime of zero minutes zero seconds and therefore don’t play. Is something wrong? ### 4/5 — Great app but… *2026-02-10* I love everything about the app but I don’t like how I can’t listen to the radio stream and have the stream playing while I do other things on my phone or lock it up to put it in my pocket. I don’t know if it is just my iPhone 13 that does this but this is my only complaint. ### 2/5 — It used to be decent… *2026-01-06* It used to be decent, then they fiddled with it and the “Listen Live” function no longer works properly. It’s like Brady & Sullivan have finished their work on the team and have decided to try their hand meddling with App. ### 1/5 — No audio commentary *2025-11-30, version 5.0.1* Since the latest version update I have been unable to get the match commentary to work and the app support button just gives an error code. Useless ### 1/5 — Listen live issues *2025-11-30, version 5.0.1* Can no longer listen to the match with the app in the background. Not liking this “update” so far… ### 2/5 — Widgets not working *2025-11-23, version 5.0.0* Updated app and now widgets not working on I watch or phone. Disappointing. ### 2/5 — New update problems *2025-11-22, version 5.0.0* The widget is no longer working and is no longer available on iPhone with the new update ### 2/5 — Widget not working *2025-11-21, version 5.0.0* The widget has stopped working on the latest update. Can you please fix it. ### 4/5 — Good app *2025-02-24, version 4.3.3* You could add a feature to tell you where you can watch the match’s ### 1/5 — Cannot see my season ticket *2024-12-18, version 4.3.3* I now have to sign in via the website! I can no longer access my season tickets through the app! Useless! ### 2/5 — Ticketing missing! *2024-12-10, version 4.3.3* I mainly use the app for my e-ticket account through the shop but since the last update it’s vanished. Please bring it back! ## Most critical reviews (10 lowest-rated) ### 1/5 — No more free audio £5 a game! To listen ! *2026-07-22, version 5.0.8* You can NO longer listen to the matches for free. Downloaded the app for my 8 year old, he’s not paying £5 a time to listen. Live doesn’t work since update. So can no longer listen to matches on screen lock , no sound at all while app is open. ### 1/5 — Live does not work since updated *2026-02-07, version 5.0.6* Live doesn’t work since update. ### 1/5 — Please fix background audio *2026-01-06, version 5.0.6* The only thing I was using the app for was to listen to live games. Now I can’t do that, because the audio stops if my phone locks or I try to use another app. In other words, no background audio. So now I open the club website and just play the live audio stream for the game, and keep it on by keeping the tab open in the background. Works fine. No point in having the app now (for me personally). ### 1/5 — Absolute rubbish - Just like the men’s 1st team *2026-01-03, version 5.0.6* Is there a correlation between the latest app update and the team - both are sadly lacking. If your phone lock screen activates it shuts the app football commentary. Also, if you move along the icons on the bottom of the screen it also shuts off the commentary. Poor show but I’m not surprised. West Ham don’t do anything of any quality. ### 1/5 — Awful update *2026-01-03, version 5.0.6* When you actually are able to listen to a live game, it will cut out if your phone locks or launch any other app. Background playback is NOT available. And yes, I have the latest version. What’s more, when you go to app support, you get an “internal server error” message. ### 1/5 — Latest update has broken radio commentary *2025-12-20* The radio commentary feature is now completely broken. Obviously poorly designed and in sufficiently tested. ### 1/5 — Awful update *2025-12-20, version 5.0.6* Very disappointing - poor UX - can’t listen to audio outside the app. A real step back / have to assume this was launched in beta. Update claims to have fixed this but still useless. ### 1/5 — Newest update *2025-12-07, version 5.0.1* The app was absolutely fine until you messed about with it now I can’t listen to a single live match commentary ### 1/5 — Listen Live no longer works *2025-12-07, version 5.0.1* Used to be great to listen to matches that weren’t on tv. Unfortunately, following a recent update this feature doesn’t work when you click on it. ### 1/5 — Awful update *2025-12-05, version 5.0.1* Very disappointing - poor UX - can’t listen to audio outside the app. A real step back / have to assume this was launched in beta ## Most praised reviews (10 highest-rated) ### 5/5 — Kimberley Vivian *2026-08-21, version 5.0.9* Kimberley Vivian ### 5/5 — Great source of info *2026-08-04, version 5.0.8* Overall I think the layout and the detail is amazing and I love how you can follow all the teams like the women’s and U21’s. Up to date highlights and even old ones, but my only concern about this is the ease of finding certain videos such as the play-off final. Collections would be a good improvement- I would love to see a road to Prague and an extended final highlight reel. I suggest paid subscription for game streams seeing as we are currently in the championship but the live score is handy for when you are out in restaurants and what not. Thank you 🙏 ### 5/5 — This hammer is very impressed *2026-05-09, version 5.0.6* This app is absolutely wonderful 😀I can’t find any widgets for it though. So I am stuck using OneFootball favourite team widgets :( This app actually works, but when you go to the shop, it is literally just a website window which is quite lazy… ⚒️ WEST HAM FOREVER ⚒️ ### 5/5 — Kimberley Vivian *2026-01-10, version 5.0.6* Kimberley Vivian ### 5/5 — Kim *2025-11-22, version 5.0.0* Kim ### 5/5 — 5 star *2025-10-03, version 4.3.4* Brilliant app COYI ### 5/5 — West Ham rules *2025-09-09, version 4.3.4* Love it ### 5/5 — Come On You Irons *2025-03-30, version 4.3.3* This app is awesome. Keeps me up to date on everything happening with my favorite club! Love being able to listen to all the games in the app. ### 5/5 — Amazing *2025-01-25, version 4.3.3* Come on you irons- really helpfu ### 5/5 — West ham *2024-08-31, version 4.1.7* It is so good because I love west ham so I install it so I give the best app of football 5 stars west ham you are the best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*