# West Plains Bank and Trust Co — user reviews > 20 indexed App Store user reviews of West Plains Bank and Trust Co by West Plains Bank and Trust Company, rated 4.80/5 from 1,569 ratings. - Source: https://appshunter.io/ios/app/west-plains-bank-and-trust-co/id1630256299/reviews - App overview in markdown: https://appshunter.io/ios/app/west-plains-bank-and-trust-co/id1630256299.md - Rating breakdown: 5★ 1,445 · 4★ 73 · 3★ 16 · 2★ 8 · 1★ 27 ## What do users think of West Plains Bank and Trust Co? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Great customer service - 💡 Convenient mobile deposit - 👍 User-friendly app - 👍 Lots of new features **Cons** - 🐛 Not compatible with Zelle or other transfer services - 🐛 Scheduled bill payments come out a day early - 🐛 Harder to manage debit cards - 🐛 Delayed transaction notifications **Commonly reported bugs** - Debit card settings issues - Delayed transaction notifications **Most requested features** - Ability to transfer between business and personal accounts - Integration with Zelle - Running balance display ## Newest reviews (6 of 20) ### 5/5 — So easy *2022-10-28, version 2.46.0* So quick ### 5/5 — Added extras *2022-10-10, version 2.46.0* I just noticed that I can set up my own alerts for debit or check withdrawals. Love it! ### 5/5 — New and Improved *2022-10-05, version 2.45.1* Great update to the app ### 5/5 — Love it! *2022-09-19, version 2.42.2* This app is better than the old one! Very user friendly. ### 5/5 — Easy to navigate! Lots of features! *2022-09-19, version 2.42.2* Took me just a couple minutes to set up. Tons of new features and ways to customize the app and your accounts. Great app!! ### 5/5 — Great app for a Great bank! *2022-09-19, version 2.42.2* Love this bank and this app. ## Most critical reviews (10 lowest-rated) ### 3/5 — It’s a bank *2022-11-19, version 2.47.1* The customer service is beyond anything I’ve witnessed so far in banking. Always wonderful and helpful. I gave 3 stars because I cannot transfer between my business and personal account and have to visit an atm and withdraw and deposit or write a check. Also not having Zelle is a huge disappointment. We use it extensively in our business and have to maintain a bank account elsewhere just to receive the deposits. Hopefully the bank works thru these issues and grows. ### 3/5 — Balance *2022-10-07, version 2.45.1* Need running balance ### 4/5 — WPB&T *2025-04-17, version 3.22.0* Not compatible with Zelle or other transfer services. ### 4/5 — Zizzer 59 *2022-09-19, version 2.42.2* This app sign on is easier than advertised. ### 5/5 — Great bank *2026-07-30, version 3.30.2* Wonderful people unbelievable Bank. Truly love was playing Bank and Trust. ### 5/5 — The BEST! *2026-07-15, version 3.30.2* This bank has gone above and beyond being “just a friendly bank”! Those that work there care for me as if I was related to them. I’ve never been made to feel my questions were stupid or my inability to comprehend technology was a problem. The Houston Branch and Willow Springs Branch have always helped and assisted in ways I didn’t know were possible! They know what they are doing! They truly are there to help you! You will NOT be disappointed!!! Being out of state they were able to talk me through ways to deal with situations that the out of state bank didn’t know! 😳 Thank YOU WPB&T!! ### 5/5 — The best way to bank! *2026-06-04, version 3.30.2* I love the convenience of banking on line. Scheduling payments and transfers are easy. Checking transactions on the spot brings instant assurance. ### 5/5 — Great app. Liked the mobile deposit *2026-04-25, version 3.30.2* Glad to use the mobile deposit. So seamless! ### 5/5 — Great service! *2026-02-07, version 3.30.2* Sandy at Houston is fantastic! Sharp, helpful, and efficient! ### 5/5 — WPB App *2025-11-11, version 3.28.2* Easy to use for quick update checks and transfers. ## Most praised reviews (4 highest-rated) ### 5/5 — Great Experience Overall! *2025-10-07, version 3.27.0* App is easy to use and anytime I call customer service is always great. Everyone is so nice! ### 5/5 — Mobile Deposit *2024-06-14, version 3.12.0* This is so convenient. I love it! ### 5/5 — The BEST! *2023-10-23, version 3.7.0* This bank has gone above and beyond being “just a friendly bank”! Those that work there care for me as if I was related to them. I’ve never been made to feel my questions were stupid or my inability to comprehend technology was a problem. The Houston Branch and Willow Springs Branch have always helped and assisted in ways I did know were possible! They know what they are doing! They truly are there to help you! You will NOT be disappointed!!! ### 5/5 — New banking system *2023-02-13, version 2.48.0* I don’t like the new system. Scheduled bill payments come out a day early. The bill pay part of the system is harder to navigate. It was much easier to manage debit cards with Secure Lock. Once I turn certain aspects of my debit card off the bank has to do something to make them come back on. When I used my debit card on the old system the payments were subtracted immediately and Secure lock notified me immediately. On the new system the notification are a day late sometimes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*