# West Texas National Bank — user reviews > 18 indexed App Store user reviews of West Texas National Bank by West Texas National Bank, rated 4.73/5 from 792 ratings. - Source: https://appshunter.io/ios/app/west-texas-national-bank/id956541945/reviews - App overview in markdown: https://appshunter.io/ios/app/west-texas-national-bank/id956541945.md - Rating breakdown: 5★ 661 · 4★ 56 · 3★ 23 · 2★ 5 · 1★ 22 ## What do users think of West Texas National Bank? Overall sentiment: negative **Pros** - 👍 User-friendly and easy to navigate - 🚀 Convenient and quick balance checks - 📱 Works across multiple devices (iPhone, iPad) - 🔒 Supports Touch ID and Face ID authentication - 💳 Mobile deposit functionality available - 🔄 Landscape mode support on iPad **Cons** - 🐛 App crashes frequently and fails to open - 🐛 Inconsistent functionality (works ~40% of the time) - 🔐 Security settings reset without notification - 🐛 Face ID login not remembered between sessions - ⚠️ App locks up during credential entry - ⚠️ Frequent outages and downtime - ❌ No business banking support - ❌ Limited mobile deposit amount ($5000/month cap) - ❌ No Apple Pay integration - ❌ QuickBooks integration unavailable - 🔒 Website requires disabling privacy settings **Commonly reported bugs** - App crashes repeatedly on sign-in - Face ID not remembering user between sessions - App fails to open on iPad (4+ years of issues reported) - Mobile deposit option missing despite website documentation - Frequent app crashes and downtime - Credential entry causes app lockup - Copy confirmation code functionality broken - Setup confusion for new users **Most requested features** - Increase mobile deposit limit above $5000/month - Add Apple Pay support - Implement business banking features - Enable QuickBooks transaction auto-download - Support for newer iPad Pro models - Improve Face ID reliability and memory - Accept insurance checks for electronic deposit ## Most critical reviews (10 lowest-rated) ### 1/5 — Poorly done *2025-09-27* This app only functions about 40% of the time. Automatically resets security settings without notifications. Will probably continue to function poorly until a bigger bank, interested in serving customers, buys them out, or the bank just fails. ### 1/5 — Inconsistent function *2025-01-24* This app rarely opens as it should. It never “remembers” my face at login and then locks up when I try to enter my credentials. ### 1/5 — Never been able to use it *2023-02-20* I have never managed to get onto the app from my iPad, in about 4 years of trying. Re-loaded recently in hopes of it having been improved, but it crashes repeatedly as I am trying to sign in. Needs a lot of work to be remotely functional. ### 1/5 — App goes out too much ! *2021-03-17* This app seems to go down every other week . 🙃 ### 1/5 — Business *2019-01-27* As A Business owner I use QuickBooks online. I can’t download transactions automatically into my account AND this app does not work for small business owners. ### 1/5 — Why *2018-05-08* Why is it asking me to enter a user name and password when I have never had this app. How do I set it up??? ### 1/5 — Thomas *2018-04-12* This app does not support business banking. As a small business owner it is important that I know what is in my account when I am on the go. ### 1/5 — Very upset I want to give it 0 stars *2016-11-13* Not happy at all the app crashes an does not even open 99% of the time. ### 2/5 — Deposit *2022-02-04* I need to be able to deposit more than $5000 per month. ### 2/5 — Problems with mobile deposit *2021-02-28* Mini problems using mobile deposit ## Most praised reviews (8 highest-rated) ### 5/5 — Great people! *2025-06-24* Awesome bank ### 5/5 — Mobile deposit *2023-02-01* It's a breeze ### 5/5 — User Friendly *2022-05-06* Convenient and easy to use and navigate. ### 5/5 — Great App *2022-03-31* It is easy to use. Convenient to use. Secure. Great blessings for me. ### 4/5 — Works well for me *2021-09-09* Works well on all my devices. IPhone 7, 10 12. iPad 10 and 12 pro Also works with iPadOS public beta 15 Most important works in landscape mode on iPad Works with touchid and faceID Did one payment on iPad, I usually use MacBook Only issue was trying to copy confirmation code I also have done electronic check deposits. The only issue is bank policy does not accept insurance checks electronically I use this for quick check of balance. I still use the website for paying bills on the Mac, but it's a small pain since it demands I turn off privacy- boo! I like this app and will use it more as I move to the iPad as main device. ### 3/5 — Support for iPad Pro 11/Face ID? *2019-01-26* Overall easy to use app, when will it be updated to support the new iPad Pros and also Face ID? Also, are we ever going to get Apple Pay? Other than that, fast and easy to use. ### 3/5 — Nice App but no option for deposit *2015-11-04* This app is great for managing my account but I wish for the option to do mobile deposit. The website states this is a feature of the app but there is no option for mobile deposit within the app. Fix this issue and I would gladly give five stars!! ### 2/5 — Disappointed *2016-07-20* Was told there was an option for mobile deposits. Even the website claims so and gives you instructions how to deposit through the mobile app, but that option doesn't show. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*