# WESTconsin Credit Union — user reviews > 88 indexed App Store user reviews of WESTconsin Credit Union by WESTCONSIN CREDIT UNION, rated 4.78/5 from 6,597 ratings. - Source: https://appshunter.io/ios/app/westconsin-credit-union/id582735294/reviews - App overview in markdown: https://appshunter.io/ios/app/westconsin-credit-union/id582735294.md - Rating breakdown: 5★ 5,307 · 4★ 561 · 3★ 102 · 2★ 33 · 1★ 99 ## What do users think of WESTconsin Credit Union? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Convenient mobile banking - 💳 Helpful for managing accounts - 🏦 Great local bank experience - 📤 Easy mobile check deposit **Cons** - 🐛 Buggy and unreliable app - 🔔 Frustrating notification issues - 🔀 Confusing UI changes - 🔒 Restricted account access - ⏱️ Slow transaction processing **Commonly reported bugs** - App crashes frequently - Mobile deposit not working - Notifications cannot be cleared - Transfers between accounts fail - Debit card features randomly blocked **Most requested features** - Add in-app calculator - Improve bill pay functionality - Allow linking of multiple accounts - Provide option to disable news notifications - Show projected account balances ## Newest reviews (10 of 88) ### 3/5 — Slow *2026-08-27, version 2026.04* Very slow app ### 2/5 — Meh...great employees though *2026-06-19, version 2025.10* I've reached the end of the line with WCU. Sad as one of their branches is very convenient to my house. But I can't deal with them anymore. The good: THE EMPLOYEES! WCU hires wonderful people, and they're all friendly, professional, and helpful. But that's where the good ends. My biggest gripe: there's no 24/7 debit card support! I was traveling across the country once, and my card started getting declined on a weekend. Plenty of money in my account. Turns out it was a fraud alert. Which I appreciate. But there's no way to get answers when the bank is closed. So I had to wait a couple hours before the fraud alert phone call came in and I became aware of what was going on. Terrible customer support. On top of that the app sucks, mobile deposit is a nightmare to get to work, and generally WCU is like doing business with a 1970s bank except you don't get a toaster. ### 4/5 — Works! *2026-06-19, version 2025.10* The app is fine. But now it makes me review it every time I open it. So annoying ### 4/5 — Watch app *2026-05-09, version 2025.10* Wish I could have an opinion to check my balance on my Apple Watch otherwise it is a good bank ### 3/5 — Zelle doesn’t work *2026-01-02, version 2025.05.04* I use Zelle a lot but when I try to use it though the app the whole app crashes. I tried uninstalling and reinstalling and made sure everything is updated and still no go. The second I click send money with Zelle in the app the whole thing just shuts down and takes me back to my Home Screen of my phone. Would be good if this was fixed. ### 4/5 — No widget anymore 😤 *2025-05-30, version 2025.2.2.15* The only reason I didn’t give a 5 star rating is because on the IPhone you used to have a widget that gave you an info on your account but now you don’t. ### 5/5 — Great mobile app. *2025-04-16, version 2025.2.2.15* Always been an amazing team and organization to do business with, local friends! Be well ~Yawn ### 1/5 — Can’t transfer between accounts *2024-11-08, version 2024.07* I have tried over the months to just simply transfer funds from my checking to my savings within WESTconsin. The app always errors and says it is not able to do this at this time. ### 5/5 — Great update!!! *2024-10-28, version 2024.07* The latest update (Oct 2024) is great, makes everything easy! Great job! ### 5/5 — Widget? *2024-10-16, version 2024.07* I like the App, but I wonder why I can’t put the WESTconsin widget in my iPhone. Was that not possible in the past? If so, why has it changed? ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile deposit *2026-08-23, version 2026.04* Mobile deposits are not immediate like they are at my other accounts and it really is impeding my business ### 1/5 — App sucks *2026-07-31, version 2026.04* This app is not up to standards compared to other banking apps ### 1/5 — I would like to give more stars *2026-07-12, version 2025.10* I like the Bank I like the app, but if they can’t fix this stupid pop-up window that keeps popping up every time I turn on the app and after I make a transaction to tell me to rate them. If they need me to rate them every single time I use the app they’re very insecure. And it waste my time and I’m sick of looking at it. ### 1/5 — It asks me every time *2026-05-23, version 2025.10* It asks me for review every time -annoying ### 1/5 — My app never works *2026-04-05, version 2025.10* Bad app ### 1/5 — Notifications *2025-10-26, version 2025.05.04* (Without even nothing lunching into a frenzy about the glitches and problems of this app which nobody will have time to read because that's how poorly it is developed and set up for users......) I have notifications TURNED OFF. There is only an option for push notifications, nothing for in-app. (I tried turning on push to see if I could disable what I never turned on to begin with, and it was all already off.) I opened my account on Friday and now Sunday morning I just woke up with a big red number 2 at the bottom of my screen and I've tried EVERYTHING. I cannot close or delete them. I cannot make the red dot and 2 go away. It is well documented that people with OCD like myself have severe issues when unable to clear notifications on their cellular devices. Those who do not understand this urge will laugh but it is detrimental to the mental health of those of us who notice such things. I am going to call immediately tomorrow and if there is no quick and permanent solution given to me by staff I will be closing my bank account and finding another institution BECAUSE OF NOTIFICATIONS??? This should be an immediate non-issue, not my biggest issue. My first notification came 20 hours after I had already performed an action- I transferred money from my savings into my checking because I balanced my bills wrong and needed a bit more- the notification was explaining to me how to do this action despite already having performed it. Then the second notification was about college kids being able to get a grant and the window closing for the application. I AM NOT A COLLEGE KID. Both of these were 100% irrelevant to me and NOW I CANNOT GET THEM TO GO AWAY. This is so absolutely unacceptable. I have SCOURED the app. Even if I am somehow missing a buried setting, NOT BEING HARASSED BY YOUR BANK WITH ENDLESS NOTIFICATIONS THAT I HAVE DISABLED AND CANNOT DELETE IS AN EGREGIOUS ERROR FOR WESTCONSIN. You are a bank, not Zuckerberg. You are not here to ruin my life you are here and being PAID to simplify it. Absolutely shame on you, Westconsin. Let your customers DECIDE HOW THEY ARE CONTACTED ON THEIR OWN PERSONAL DEVICES. ### 1/5 — Terrible user experience *2025-09-20, version 2025.05.04* The new user experience is just as terrible as the last version. It’s so difficult and unintuitive to navigate. And, it restricts greatly paying your Westconsin Visa from an outside account so now I need to go back to old school and set up payment via bill pay to avoid interest accruing. It’s 2025. This isn’t rocket science. There are a million other banking apps you could learn from. It shouldn’t be this bad. I’m disappointed. I’ve had an account with you since I was a kid. ### 1/5 — Clear the News notifications *2025-08-28, version 2025.05.04* Please fix the bug or put in a read all to clear the notifications for the app. I can turn off notifications but that turns off all notifications which I use from time to time. ### 1/5 — In App Notifications *2025-08-04, version 2025.05.04* Please provide an option to turn off the in app notifications for WESTconsin News. I don’t want to read the articles and that seems to be the only way to make the notification go away. ### 1/5 — Switched from Mastercard to Visa for debit accounts. *2025-03-08, version 2024.10.2.12* They switched all debits cards from Mastercard to Visa. They did not send replacement cards for all accounts. We had to go pick them up. We also have to login and change every auto pay to the new account numbers. This switch was poorly planned and executed. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Customer Service ⭐️⭐️⭐️⭐️⭐️ *2026-08-30, version 2026.04* I always receive excellent service. The staff is friendly, helpful, and attentive. I’ve always had a great experience here and I’m very satisfied with their service. Highly recommend! ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Good *2026-08-23, version 2026.04* Good ### 5/5 — Awesome *2026-06-12, version 2025.10* Great app ### 5/5 — 10/10 *2026-06-11, version 2025.10* 10/10 ### 5/5 — Friendly *2026-05-26, version 2025.10* Great place ### 5/5 — Tired of every time I log on I have do this! *2026-05-02, version 2025.10* Amazing ### 5/5 — Love it *2025-10-19, version 2025.05.04* I’ve loved this place since I got my account a year or so ago. I used RCU and they just kept having scammers and I was losing money constantly because they aren’t secure. WESTconsin also shows charges from when I first got the acct which I didn’t have with my last bank ### 5/5 — Terrible *2025-10-05, version 2025.05.04* Not only are pending transactions and posted transactions now mashed together. But you can’t get rid of the stupid notifications. ### 5/5 — Workers *2025-06-03, version 2025.2.2.15* I appreciate the people that are helping us at the Westconsin bank in River Falls! They are kind, considerate, understanding, and extremely helpful! No questions are dumb questions! Thank you for you patience and kindness!! Nancy Laventure ### 5/5 — Friendliest *2025-05-16, version 2025.2.2.15* Love having 6 miles from my house --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*