# Western Health Advantage — user reviews > 33 indexed App Store user reviews of Western Health Advantage by Western Health Advantage, rated 2.30/5 from 30 ratings. - Source: https://appshunter.io/ios/app/western-health-advantage/id1127459416/reviews - App overview in markdown: https://appshunter.io/ios/app/western-health-advantage/id1127459416.md - Rating breakdown: 5★ 8 · 4★ 0 · 3★ 0 · 2★ 3 · 1★ 17 ## Newest reviews (11 of 33) ### 1/5 — This App is horrible! *2019-10-10, version 1.1.1* I’m sitting here with my updated medical card, trying to create an account and it says it can’t find my combination of name, zip, account # and Birthday. I’m fairly confident I know all this info, so it’s not me. Plus, no way to contact for support. ### 1/5 — App does not work *2019-03-06, version 1.1.0* App used to work and now does not. It says update required however here is no update to download. There is no support either ### 1/5 — Crap *2019-03-05, version 1.1.0* It was working just fine but once I “updated” it...it stopped working 💩💩 ### 1/5 — Doesn’t Work *2019-01-02, version 1.0.9* Login screen just clocks endlessly. I can log in on their website, but this app is useless. I just switched to this insurance company today. Now I’m worried I made a poor choice because having an app that functions doesn’t seem like too much to ask in 2019. I hope the insurance isn’t as terrible as this app. ### 1/5 — Cannot login *2019-01-02, version 1.0.9* Just keeps spinning, unable to login on app. ### 1/5 — App won’t even open *2018-12-27, version 1.0.8* It’s useless to have an app that won’t open. Ever. The paper cards are ridiculous and app won’t work ### 1/5 — Used to work *2018-11-18, version 1.0.8* Used to work and was very useful. Now it crashes on launch every time. XS on iOS 12.1 ### 1/5 — Won’t open *2018-11-15, version 1.0.8* When I try to open the app, it automatically crashes. I’ve deleted and re-installed it—still no luck. ### 1/5 — Constantly crashes *2018-10-17, version 1.0.8* Constantly crashes , can’t open on my iPhone X’s max . Used to work ### 1/5 — Crashes *2018-09-26, version 1.0.8* Crashes on ios12 iPhone a max ### 1/5 — Like others have said. Can’t login *2018-01-23, version 1.0.5* Can’t log in with same credentials used on a normal computer. Pretty pathetic this hasn’t been fixed ## Most critical reviews (10 lowest-rated) ### 1/5 — App Doesn’t Work!!! *2026-05-20, version 1.4.17* Nothing on this app works. Tried to reset password and it completely bugged out. I remember always having trouble with this app too. Invest in your patients!!! ### 1/5 — Very bad *2026-04-02, version 1.4.16* It's a waste of time. I haven't found a worse app in the App Store yet. ### 1/5 — Can’t log in *2025-08-06, version 1.4.14* The newest version of the app will not let me log in. I was able to log in a few days ago and today on my laptop. Frustrating. ### 1/5 — I hope your health services are better than your app! *2022-12-22, version 1.1.5* Nothing works on the app after loading up! Absolutely nothing! ### 1/5 — Not working - can’t log in no matter what *2022-03-31, version 1.1.5* Website credentials work just fine, even reset them on app multiple times, uninstalled and reinstalled app… will no longer let me log into my account. ### 1/5 — Horrible *2022-03-22, version 1.1.5* App looks good from the starting page, however if you try to go anywhere such as to get information on your provider, it automatically closes. Basically worthless. ### 1/5 — App doesn’t work *2022-01-07, version 1.1.5* Every time I click on anything in the app it crashes. ### 1/5 — App doesn’t work at all *2021-12-27, version 1.1.5* I can’t get this app to function whatsoever. Blank screen comes up then app shuts down. ### 1/5 — Can’t even log in *2021-09-07, version 1.1.5* Whenever I try to log into the app I just get redirected to a white screen that never loads. ### 1/5 — is this actual insurance? *2021-05-11, version 1.1.5* honesly btx the app and website and third party processing and lack of email communication western health seems like it isnt even a real insurance company. They would be charging me almost 500/month if i didn't qualify for assistance. Take a look at geico and do better. We all hate insurance because it feels like a scam but atleast put massive effort into your interface, customer info resources and payment. Im afraid if something does happen ill be paying my premiums for nothing and left holding the bill. ## Most praised reviews (9 highest-rated) ### 5/5 — Works Great *2025-10-02, version 1.4.16* App seems to work great. It’s nice to be able to review your ID cards, plan info, and phone numbers to your doctors for a quick access. Thanks ### 5/5 — Easy of use *2023-05-11, version 1.2.19* Super easy to navigate, retrieve my ID card, and contact my doctor! ### 5/5 — Easy to get to my I’d card *2023-05-05, version 1.2.16* Thank you for updating the app. I like the ease of having both sides of my I’d card in hand. ### 5/5 — Upgrades are awesome *2023-05-05, version 1.2.16* Noticed the updates have helped the experience be more seamless. Keep up the good work. ### 4/5 — Thank you *2018-08-28, version 1.0.5* Glad WHA finally created an app. Now I don't have to locate my paper card when I visit my doctor. I can use the app instead. As for design, it would be useful if app users could include their photo in the front page profile, that way assistants won't have to ask for ID card. ### 2/5 — I dont have a doctor i can trust now. *2025-05-05, version 1.4.11* Thank you. Being mentally disabled, who is to say i need a dr i can trust. I asked to have something terminated from my file, and was told the office to do it was closed. On a thrusday at 10 am. Wasnt closed thanks anyway ### 2/5 — Frustrated *2020-01-15, version 1.1.4* App doesn’t open after sign in ### 2/5 — Very limited use *2019-03-07, version 1.1.1* This is only useful for plan info, no help for referrals, no resources. I downloaded this because I was on my mobile device trying to look at alliance providers and a pop up overlay keeps appearing and no way to click through to the external find a provider page (Canopy health group). I’ll need to wait for a desktop browser—bummed. ### 2/5 — App Crashing *2018-09-24, version 1.0.8* I got the app for convenience and at first it worked great but for the last week it won’t open. I open it and it automatically closes or shows a blank screen. If this issue was fixed it would be a great app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*