# Western State Bank Personal — user reviews > 13 indexed App Store user reviews of Western State Bank Personal by Western State Bank, rated 4.85/5 from 897 ratings. - Source: https://appshunter.io/ios/app/western-state-bank-personal/id647385224/reviews - App overview in markdown: https://appshunter.io/ios/app/western-state-bank-personal/id647385224.md - Rating breakdown: 5★ 794 · 4★ 59 · 3★ 16 · 2★ 1 · 1★ 8 ## What do users think of Western State Bank Personal? Overall sentiment: positive **Pros** - 👥 Friendly and knowledgeable staff - 🏘️ Hometown/community bank feeling - 📱 Solid mobile app functionality - 💳 No ATM fees - ✅ Free online check deposits - ⚡ Quick card issuance - 💰 Competitive mortgage rates - ⭐ Excellent customer service - 📊 Easy account visibility **Cons** - 🐛 Mobile deposit feature issues - 🐛 App compatibility problems with iOS - 🐛 Internet connectivity errors - 📍 Limited branch locations **Commonly reported bugs** - Mobile deposit photo recognition failure - App incompatible with iOS 12.2 - Cannot connect to internet error despite working connection - External transfers unavailable on app (desktop only) **Most requested features** - External transfers on mobile app - Display current interest rates in app - Expand branch locations for accessibility ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank app ever *2020-07-09* I wish i could give this piece of sh** a negative star. They call themselves a bank but dont have the competency to create a working mobile deposit feature. Keep saying photo cant read numbers which is bull as the photo comes out clear, customer service no help either not surprisingly ### 1/5 — Doesn’t work *2019-04-26, version 18.3.81* This app does not work with latest iOS 12.2 Message states that it cannot connect to internet when every other apps connect without any problem on the same broadband! ### 3/5 — External transfers *2019-03-14* I have a high Yield Money Market Account and external transfers work fine with a desktop, but aren’t a option on the app. It would also be nice to see the current interest rate like on the desktop version. ### 4/5 — Locations *2019-01-03* WSB has 2 locations just a little over a mile from each other (2 buildings at one of the sites). Yes, Arizona is a nice place but please Brian consider spreading out for your local customers. The property you owned on 52nd would have been easily accessible to many customers. John Overboe ### 5/5 — Hometown Bank *2024-03-08* Love this bank here in Casa Grande. It is so hometown and friendly. The employees all treat our family royally. You really feel like you know the tellers and office workers personally. **Developer response:** Thanks for this wonderful review about our Casa Grande team! We're so glad you're a happy customer, and we appreciate your business. ### 5/5 — Great bank! *2023-04-14* The staff are all so friendly and knowledgeable. I love Western! **Developer response:** Thanks so much for leaving this great review! We appreciate your feedback and are glad to hear you've enjoyed banking with us. Thank you for choosing Western! ### 5/5 — Mesa branch. *2021-04-15* The employees at the Mesa branch are WONDERFUL !! Very friendly & helpful. Would recommend this branch to everyone. Looking forward to a long standing friendship. ### 5/5 — Great people, great service, great bank *2021-03-09* Who uses the big banks when community banks like Western State Bank exist? Their app is solid, allows me to do pretty much everything I need to through it. I don’t live in North Dakota anymore but haven’t had any problems still banking with Western. They offer great rates for mortgages (I did two through them that I shopped around - ask for Beth P - If you need a home mortgage or refi - she was awesome to work with!) Their customer service has also been top notch - I have spent many frustrating hours on the automated phone at Wells Fargo trying to talk to someone at to get info on their products and the people who work there couldn’t even figure out what division to send me to. The only problem I had with Western was when I tried to open up a HELOC up to 90% LTV against my mortgage - BUT hat was back in mid summer 2020 when covid shutdowns were most lenders cracked down on things, and I am pretty confident Western would happily reconsider ### 5/5 — Easy App *2021-01-02* This app is right to the point, easy to read and easy to see all accounts. ### 5/5 — Western State Bank *2020-12-04* Incredibly helpful and positive! Thanks ## Most praised reviews (3 highest-rated) ### 5/5 — Awesomeness *2019-11-27* Since I left Wells Fargo Bank and started with Western State Bank I couldn’t be much happier! The customer service and hometown feeling you get. No ATM fees, free online check deposits, and will make you a card in minutes with no waiting! Your missing out if you have not started an account with them! ### 5/5 — Old lady *2019-09-03* Nice people to deal with. They take care of all of our banking needs. ### 5/5 — Customer *2013-09-26* I love this banking app. I can pay my bills & even deposit a check without bring near a computer. It works well for those of us on the go. Thanks Western! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*