# Western Union: Send Money — user reviews > 1,455 indexed App Store user reviews of Western Union by Western Union Holdings, Inc., rated 4.80/5 from 1,300,999 ratings. - Source: https://appshunter.io/ios/app/western-union-send-money/id424716908/reviews - App overview in markdown: https://appshunter.io/ios/app/western-union-send-money/id424716908.md - Rating breakdown: 5★ 1,188,815 · 4★ 66,623 · 3★ 18,232 · 2★ 7,689 · 1★ 19,640 ## What do users think of Western Union? Overall sentiment: negative **Pros** - 🚀 Fast and efficient money transfers - 💡 Convenient app for sending money - 👍 Reliable service for years - 🚀 Quick money delivery in minutes **Cons** - 🐛 Buggy app with technical issues - 👎 Poor customer service and support - 💰 High fees and exchange rates - 🤔 Inconsistent and unpredictable service - 🔒 Security concerns and account lockouts - 🕰️ Slow and delayed money transfers **Commonly reported bugs** - Transactions getting cancelled without explanation - App unable to complete transfers due to system issues - Incorrect name formatting causing issues at pickup - Inconsistent behavior across different locations **Most requested features** - Allow editing of profile information - Improve bank-to-bank transfer speed and visibility - Provide more transparent fee structure - Enhance app usability and intuitiveness ## Newest reviews (16 of 1,455) ### 3/5 — Ok *2026-08-14, version 17.2* It’s just okay to send money thru this app although exchange rate is a lot lower than the others ### 5/5 — Recomendado *2026-08-13, version 17.2* Envíe un poco de mis ahorros el primer envío y no me cobraron estoy agradecida siempre enviaré por western unión ### 5/5 — Eficaz *2026-08-13, version 17.2* Plataforma 100% confiable . No la cambio por nada ### 5/5 — Mrs *2026-08-13, version 17.2* Best service 👌👌👌 ### 5/5 — Buen servicio *2026-08-13, version 17.2* Excelente, confiable, rapidísimo y barato. 100% recomendado ### 5/5 — Nick *2026-08-13, version 17.2* Great service wish it was here years ago ### 5/5 — Great customer service! *2026-08-13, version 17.2* I had an issue with a double payment and I received a prompt call back that explained what I needed to do to get refunded. No tricks, really appreciate it! Thank you! ### 5/5 — Eloise *2026-08-12, version 17.2* Good quality online service make life easier. ### 5/5 — From USA to Jamaica *2026-08-12, version 17.2* Over the years I am using western union I am so satisfied with the service ### 5/5 — Quick sending for emergency *2026-08-12, version 17.2* no hassle no limit wuick send and fast redeem in my recepient .. ### 5/5 — Easy peasy, and safe. *2026-08-12, version 17.2* PHOTO AND ID + required. Great service. Ty ### 5/5 — Preferences *2026-08-11, version 17.2* Excelente ### 5/5 — Amazing *2026-08-11, version 17.2* Gives the highest rates and works like a charm to pay ### 5/5 — Very good *2026-08-11, version 17.2* Very good ### 5/5 — The best *2026-08-11, version 17.2* I love wester union Mobil app ### 5/5 — GRACIAS *2026-08-11, version 17.2* Gracias a su gran apoyo para poder ayudar a nuestros hijos y nietos GRACIAS X EXISTIR ## Most critical reviews (10 lowest-rated) ### 1/5 — Manipulan la tasa de cambio *2026-08-14, version 17.2* Está app facilita las cosas pero se aprovecha mucho de la tasa de cambio y uno pierde dinero por TRM del día. Te recomiendo mirar más apps antes de enviar solo por western unión ### 1/5 — What good are those stupid points? *2026-08-13, version 17.2* I have tried to get some credits for the 450 points that I have amassed in the last 10 years that I’ve been using Western Union and they make it almost impossible. For me impossible. ### 1/5 — Transfer from dollar to Iraqi dinar is no correct *2026-08-12, version 17.2* Transfer from dollar to Iraqi dinar is no correct should be $1=132,000 D Iraqi NOT 117,000. Pls. Fix it ### 1/5 — Excelente *2026-08-11, version 17.2* Excelente ### 1/5 — Money transfer delays *2026-08-11, version 17.2* I been using Western union for long time but recently I start noticing when I send money to overseas it takes longer than usual, which is not good. I don’t understand why Western union and their bank hold people’s money without their permission. This should not happen again and western union should take this issue seriously. Thank you! ### 1/5 — Worst app ever *2026-08-10, version 17.1* says it will be delivered in minutes but takes days and hours (mostly days) meanwhile Moneygram takes 10 minutes for transfer any day even Saturday Sunday. ### 1/5 — Customer service *2026-08-10, version 17.1* Your app and website will not work for the cheaper option (of course) of direct transfer from bank account. Customer service no help and admit there is an issue but won’t wave fees for other transfer methods. I believe that is by design. Too bad, losing faith in this service ### 1/5 — Fee raised to $36 *2026-08-08, version 17.1* WU just charged me $36 for a transfer with my debit card!! I paid $13.99 yesterday for a similar transfer, this is outrageous! ### 1/5 — Exchange *2026-08-08, version 17.1* Exchange rate are out of control ### 1/5 — Website *2026-08-08, version 17.1* The website is very delayed and half the time doesn’t allow payment to process ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service for Fast Money Transfers *2026-08-15, version 17.2* ⭐ Great Service for Fast Money Transfers I’ve had a good experience with Western Union. The service is convenient, fast, and easy to use. I like that there are many ways to send and receive money, including cash pickup and bank transfers. The ability to track transfers also gives me peace of mind. Overall, I would recommend Western Union to anyone who needs a reliable money-transfer service. Rating: ⭐⭐⭐⭐⭐ ### 5/5 — Online is so much better than in person *2026-08-15, version 17.2* I been using westernuion for a long time and haven’t given me any issues I don’t have to go in person to westernuion and Safeway anymore I just use my phone and my MacBook pro to send money to my wife and my kids.. ### 5/5 — Genial *2026-08-14, version 17.2* Genial ### 5/5 — WU transfers *2026-08-14, version 17.2* I appreciate the ease in which I can transfer money through WesternUnion. ### 5/5 — Me encanta wester *2026-08-14, version 17.2* Es la mejor aplicación de envíos sin duda alguna ### 5/5 — Carilis rincon *2026-08-14, version 17.2* La mejor aplicación para envíos internacionales ### 5/5 — LO MEJOR *2026-08-14, version 17.2* GRACIAS POR TANTO ### 5/5 — Very nice to have you!! *2026-08-14, version 17.2* Es muy fácil y muy sencillo hacer los envíos Gracias 🙏 ### 5/5 — I love the app *2026-08-14, version 17.2* The app help me to send money to my country more quickly everywhere here in New York without going to the store give me couple points of discount and it’s really really in a good app. I love it. I will 100% recommend them. ### 5/5 — Life saver *2026-08-14, version 17.2* So fast --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*