# Westerra CU — user reviews > 122 indexed App Store user reviews of Westerra CU by Westerra Credit Union, rated 2.70/5 from 196 ratings. - Source: https://appshunter.io/ios/app/westerra-cu/id1627076819/reviews - App overview in markdown: https://appshunter.io/ios/app/westerra-cu/id1627076819.md - Rating breakdown: 5★ 66 · 4★ 7 · 3★ 15 · 2★ 15 · 1★ 93 ## What do users think of Westerra CU? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 👍 User-friendly interface - 💡 Ability to view all accounts with one login - 🚀 Clean and fast app **Cons** - 🐛 Frequent login issues - 🐛 Unreliable app performance - 🐛 Inability to access accounts - 🐛 Buggy check deposit feature - 🐛 Lack of real-time balance updates **Commonly reported bugs** - App crashes frequently - Scheduled transfers not working - Incorrect account balances displayed - Login credentials not recognized **Most requested features** - Add Zelle integration - Improve bill pay functionality - Allow customization of account order - Provide more detailed transaction information ## Newest reviews (14 of 122) ### 3/5 — App update *2026-04-09* Not good! I just updated like 1 month ago & had to update again. Tried using mobile app to deposit check and continue getting errors. I spoke with customer service, was advised to settings for update & delete app which I did, still cannot use mobile app to deposit checks continue getting errors after updating phone, deleting & reinstalling mobile app- still getting unknown errors! ### 2/5 — Glitchy *2026-03-26* For instance I can’t sign in today because it says I need to update the app. When I try to update the app there’s no newer version than what I have. When I press the open app I go back to the screen that says I need to update the app. No way to sign in no way to get out of the loop. In general, this app is hard to navigate not easy to open. The business app works fine but the personal banking app. Is very obtuse. ### 3/5 — Please fix pay bills!! *2025-11-17* I don’t mind the app. It’s pretty easy and user friendly for me. I have more issues with the website. But, please please fix the pay bills option! Every time I try to use it the app logs me out. It’s been this way off and on for a few years so it’s not just recent updates. ### 1/5 — Crash *2025-05-31, version 2.2504.1* No access to accounts through website or app. ### 1/5 — Terrible app *2025-05-15* App is absolute trash , we ended up with a loan through Westerra and they make it the absolute hardest to make payments. Total pain to get setup had to call them multiple times . Just this morning spinning circle not loading , and not the first time this has happened on days where not supposed to be any scheduled maintenance. Wont EVER use Westerra for anything ever again. ### 2/5 — Never Able to do Anything Myself *2025-05-12* I would almost be better off just going in to my crowded local Westerra. I’ve tried to set up weekly and monthly recurring payments at multiple different times this week and it always comes up with the same generic error message saying to try again later. Now I can’t even deposit a check, and with my work schedule I can’t even call the bank when they’re open to ask them to allow me to make changes on the app. It’s a stressful nightmare. ### 1/5 — Can’t Use the App on My iPhone *2025-05-01* The App is not usable on my iPhone. I removed it from my screen and I have no way of getting it back on my screen. I still get the App update options and can open it from there but it is of no use to me. There is no way to contact the developer in “Report a Problem” either. What a terrible App this is and it needs serious improvement. The current cumulative rating is 1.9 out of 5. I see others feel similarly. I am giving it a star today. ### 1/5 — 0 stars *2025-04-22, version 2.2503.0* Never works ### 1/5 — The worst ! *2025-01-12, version 2.2501.0* The worst banking app ever. Always doing the most for no reason. Adding extra details with no function ### 1/5 — Useless *2025-01-02* If I can even get the app to login using my credentials any time I attempt a transaction the app logs me out and says my session has ended. Additionally, app “support “ takes you to an FAQ that doesn’t actually have support. If you call customer service they just redirect you to the website (which is marginally better than the app). All I want to do is pay my bill, it shouldn’t be this hard to give you my money. Completely useless. ### 1/5 — Seriously? *2024-12-28, version 2.2411.1* Fix your app!!! No matter the device I use to login it won’t let me input my password. It just says, “incorrect username or password” I DIDN’T even have a chance to type anything!! Come on! ### 1/5 — Broken app *2024-12-22, version 2.2411.1* The barley works even if you put in your login information it still gives you problems ### 1/5 — App crashing *2024-12-10, version 2.2411.1* Hands down the worst version of the app to date ### 1/5 — Old App Was Better *2024-11-01, version 2.2409.2* Not sure why they switched but the old app worked better. My other credit union has a much better app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App fail *2026-07-10* App has officially failed. I’ve been able to login with face unlock for so long until this morning. Now it has failed and won’t even allow me to use my passcode. I’ve uninstalled and reinstalled but has still completely failed. Just another reason why I’m taking my banking business elsewhere. ### 1/5 — Unreliable *2026-04-20* This app crashes when you need it the most. Completely unreliable. And it hasn’t changed at all since I’ve started using it! This app alone makes me want to switch banks. Everytime I login it says “undergoing scheduled maintenance”. Maintenance on what???? This app is some absolute doodoo-fest! Fix the dang app already ### 1/5 — App keeps getting worse - terrible for privacy *2026-04-08* App lacks basic account administration features - need a replacement card? Too bad! If you need to do any functions other than look at your account or move money from checking or savings, you better be ready to call in. Also- I know my own name, I don't need it to be displayed in one inch tall letters when opening the app BEFORE logging in, and then taking up 1/4 of the screen on multiple pages in the app. What does this add? Who asked for this? No way to disable or change what is displayed either. Awful for privacy. ### 1/5 — Terrible app *2026-03-26* This is one of the worst apps I’ve ever had in my life. It is terrible. The customer service does not help you out whatsoever and they are absolutely awful at getting you what you need when the time you need it. Westerra is the worst credit union I’ve ever been to and I am going to be switching to another actual bank as soon as possible Westerra is absolutely awful ### 1/5 — Improving app, but pretty awful experiences *2025-12-31* Always breaking with external apps for tracking money like Monarch and previously with Mint. Now there are pop ups n my transactions with a nearly impossible X to close it. I don’t know how much more of this incompetence in app integration I want to take. ### 1/5 — What happened *2025-08-27, version 3.2508.3* Just received an update and the app still won’t log me in. ### 1/5 — Lousy update *2025-08-27* Every time they attempt to “update” it breaks the app. I can’t even get into my account now. They’re putting me in a horrible situation where I can’t manage my account. Fix it!! ### 1/5 — Horrible App *2025-08-16* They must have recently updated the app, again, as i can no longer transfer funds between my accounts using it. I have to manually log on to the website now. Westerra has horrible customer service as well when you try to call and see if the error is on their end. ### 1/5 — Embarrassing *2025-06-26* Can we leave a lower star rating? Everything about this app and the online banking system is terrible. It’s slow, inefficient and lacks functionality. This joke of an app can hardly be considered a service for members. ### 1/5 — Is this 1999?? *2025-06-15* Absolutely awful online and app experience. Literally nothing ever works. Can’t pay for my new auto loan through the website or the app. Both constantly crashing or giving me the spinning wheel of death. Should have just financed through Toyota for a slightly higher rate - it would have been worth it to not have to deal with this massive headache. Can’t wait to refinance out of this terrible credit union ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing bank. *2026-03-26* I have been using the app for years now. Not many issues. Easy to understand. Many of the reward programs are featured in the app but you have to navigate the website on mobile. Overall experience is fantastic. ### 5/5 — I love the app *2026-02-10* I love the Westerra App. It makes it super easy for me to move money between accounts. I have been a Westerra member for years, and I’ll never stop being a member. ### 5/5 — Love it *2025-12-24* Great company and the app has been getting better! ### 5/5 — I love Westerra cu *2025-08-17* The app/branches has everything you need one of the best credit unions in Colorado highly recommend ### 5/5 — Really user friendly *2025-07-02* I downloaded this app and had it understood within 10 minutes ### 5/5 — Love Westerra *2025-05-02* Westerra has been an absolute pleasure to bank with. They are efficient and the in app messaging for support or questions is a really good feature to have. The app itself is really nice and aesthetically pleasing showing clear and precise information on transactions etc. They also utilize the CardNav app which makes it very hard for someone to steal my information and use my card for example I have it set up if I my phone location doesn’t match the merchant it won’t let the card be used. Very pleased with Westerra and they are becoming my primary account for everything. My family members also have Westerra and they are equally pleased. Thanks Michael ### 5/5 — Buckley and Quincy Westerra CU *2023-07-31, version 1.2.16* My husband and I received wonderful service from the moment we entered the building. Everyone was was polite, helpful, respectful and courteous. They solved all our problems and were very patient with our lack of computer savvy! I called later with more questions and received the same professional response from them. Thank you ! ### 5/5 — App has greatly improved! *2023-07-28, version 1.2.16* The frustrations in the other reviews were a real thing. However, ease of use has improved considerably. Great job WCU team! ** Note to developers - leaving the app signed in when suspended doesn’t seem to be great for overall security, nor is it standard. I don’t know if this is just a bug or a design decision. ### 5/5 — User friendly *2023-02-02, version 1.2.7* I find it very easy to use. I’ve never had any issues. ### 5/5 — Huge Improvement! *2022-09-26, version 1.2.1* The old OLB platform got the job done, but this one is a massive improvement! It’s clean and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*