# Westfield Bank — user reviews > 59 indexed App Store user reviews of Westfield Bank by Westfield Bank, rated 4.78/5 from 3,622 ratings. - Source: https://appshunter.io/ios/app/westfield-bank/id1170536939/reviews - App overview in markdown: https://appshunter.io/ios/app/westfield-bank/id1170536939.md - Rating breakdown: 5★ 3,106 · 4★ 223 · 3★ 86 · 2★ 19 · 1★ 71 ## What do users think of Westfield Bank? Overall sentiment: negative **Pros** - 👍 Quick and easy online deposits - 👍 Great customer service and support - 👍 Electronic check deposit feature **Cons** - 🐛 App frequently down or experiencing technical difficulties - 🐛 Unreliable login and frequent sign-out issues - 🐛 Inaccurate account balance display - 🐛 Restricted transactions and card lockouts - 🐛 Outdated and user-unfriendly interface - 🐛 Frustrating mobile deposit process - 🐛 Poor customer service for fraud disputes **Commonly reported bugs** - Frequent app crashes and login failures - Technical difficulties at critical times (e.g. payday, bill due dates) - Inconsistent account balance display **Most requested features** - Restore old app features (e.g. transaction history, bill pay) - Implement Touch ID/fingerprint login - Add dark mode interface - Improve notification system - Streamline mobile deposit process - Support multiple languages ## Newest reviews (14 of 59) ### 2/5 — If it works, it’s okay *2026-06-16, version 26.1.20* Every 2 weeks on my pay day, this app is guaranteed to have dropped my acces via facial recognition or the password is incorrect when I have never changed it. This app sucks. I have 2 other banks and never have app issues like this one does ### 3/5 — Not great. *2026-03-20, version 25.2.100* When the app works the app is actually good but sometimes it will just kick you out for no reason or just say your device violated the security policy and then you can’t access your money until you uninstall the app then reinstall it. ### 2/5 — Very poor mobile app *2024-07-14* The app is constantly down late at night. Always says experiencing technical difficulties. ### 1/5 — Don’t expect an accurate account balance *2023-10-24, version 23.1.72* Constant issue with their online banking. Balance the day after Comcast bill posts, youd think you would know what your balance is, so you pay another bill with your bank. Come to find out they didnt take the money off your balance. So you think your checking is at $390 so you pay $350 on a bill, come to find out your balance was really $320 and then they charge you $30 because you overdrew thinking their app showed the correct balance. 1/10 would not recommend this bank to others. ### 3/5 — Pretty bare bones *2023-08-20, version 22.2.200* Not fully fledged ### 4/5 — Westfield Bank *2023-07-04, version 22.2.200* I really enjoy the app.. Being able to have my money secured is amazing. Only thing I don't like is sometimes i'm not able to make a transfer but it hasn't happened too much. ### 1/5 — App fails too often *2023-04-08, version 22.2.200* Every few weeks the app loses my login credentials and fails to sign in. Website works fine, app says same credentials are wrong. ### 3/5 — Good app *2023-03-24, version 22.2.30* It’s crashing everytime I launch the app!! Please fix it!! ### 1/5 — Использование *2023-01-17, version 22.2.30* Хотелось бы иметь поддержку других языков в приложении… ### 2/5 — Deposits *2022-12-22, version 22.2.30* Too many steps to make deposit. Other banks much faster. ### 3/5 — Need notifications back *2022-09-05, version 21.1.50* You guys got rid of the app that alerted you for every transaction. Now that it’s all combined to one app I don’t get any notifications whenever I make a purchase . I have all the settings turned on for notifications. I preferred the old system better ### 1/5 — hard to access *2022-03-29, version 21.2.70* just trying to resign into my account on a different phone, I was kicked off answering security questions for “inactivity” then they locked my account, I called got it unlocked, went to signin again, went through 4+ security questions just for it to lock again and say it can’t confirm the answers. Why even ask for that many then? Why not just have a phone verification or email, or not have me answer 5+ personal questions just to signin. ITS ABSURD ### 2/5 — Frustrating *2020-12-30, version 20.2.50* Great app when it works but half the time an error message appears and won’t even let you log in ### 1/5 — Can’t even log in now *2020-11-10, version 20.1.200* No matter how many times a change my password or redownload the app, I get the same error message. So dumb. ## Most critical reviews (10 lowest-rated) ### 1/5 — I can’t open the app all of a sudden *2026-03-19, version 25.2.100* Help!!! ### 1/5 — Terrible app *2025-08-01, version 24.2.50* Works 50% of the time. Often doesn’t even let you sign in. Doesn’t deserve to exist on the App Store ### 1/5 — Technical difficulties *2025-03-22, version 24.2.50* Anytime at night I go to login I get a “technical difficulties” error and I’m unable to access app. Always at night, extremely frustrating. ### 1/5 — Unreliable App that is always down *2025-01-13, version 24.2.50* This app is great when it works. Too bad it works maybe an hour out of the day. Constantly down or “experiencing technical difficulties”. Easily the worst banking app I’ve used out of Citizens, TD, BOA, Peoples Bank along with even small credit unions. ### 1/5 — Switch banks *2025-01-02, version 24.2.50* This app is so bad. Compared to other local banking apps, this is horrible. The sign in is a nightmare. It’s slow, it freezes. This app is so bad it makes me want to switch banks. ### 1/5 — Horrible! *2024-12-16, version 24.2.50* The app never works which makes it difficult to check my budget - as a woman who’s on a strict budget. I’ve never dealt with an app that’s given me as much trouble as the WB app. ### 1/5 — Never works- Very Frustrating *2024-10-26* For an app that deals with someone’s personal bank account, it’s incredible how often this app does not work. I honestly think 60%-70% of the time the app is down. It constantly tells you your information or password is wrong when trying to log in.. even tho the password is saved. Please fix your app, and stop doing updates at 7am on Friday, when people get paid and are paying bills. ### 1/5 — Horrible customer service *2024-08-22, version 24.1.70* Constantly unable to log In due to service outages. Also if you have a fraud charge you can’t just dispute it in app like other banks. Or even call their 800 number. They make you physically go to a branch and sign a paper and won’t give your money back for 3 weeks. ### 1/5 — Never works *2024-08-08* Constantly have to close the app and manually enter in my login information. For whatever reason it seems as the app only works from 9-5 with their operating hours. Considering banking elsewhere with how frustrating this app can be. ### 1/5 — This app is ancient. *2024-08-08, version 24.1.70* If you want an app that experiences “technical difficulties,” multiple times a day causing you to not be able to log in to see your balance leaving you hoping you don’t get over-drafted, is NOT user-friendly at all, has the visual interface of Windows 2000, then this app is perfect for you. ## Most praised reviews (10 highest-rated) ### 5/5 — Deserves 10 stars *2026-08-25, version 26.1.20* I have been with Westfield Bank for over 30yrs. Always great customer service. Trusted with my accounts and accounts I opened for kids when they were younger. Free checking!! It would be nice if we got refunded for using other ATMs . ### 5/5 — Banking *2026-06-11, version 26.1.20* I’ve been with WESTFIELD BANK for over 25 years. It is a great bank to work with my main office is in West Springfield. On Park Street. ### 5/5 — Quick and easy *2025-08-07, version 24.2.50* Online deposits are very easy to do. Makes it easy to do from home. ### 5/5 — Bank survey *2025-06-29, version 24.2.50* Westfield Bank always has great customer service and support. ### 5/5 — Restricted card *2025-04-20, version 24.2.50* Be careful with how many transactions you make because if you do more then 2 transactions they will restrict your card. ### 5/5 — Electronic check deposit *2025-01-08, version 24.2.50* Thanks for adding this feature ### 5/5 — Update failed *2019-02-20, version 18.3.70* This version does not fit well on my IPad. Each time I open the app, I get the a message about updating, when I already did. ### 5/5 — Review *2018-11-28, version 18.2.70* I like that your app now features more up to date things...like depositing checks through the app. I wish your bank offered different colored debit cards to differentiate when there is more than one account. ### 5/5 — Best bank *2018-11-10, version 18.2.70* The mobile app is simple and easy to navigate. ### 5/5 — Easy and reliable *2018-05-10, version 18.1.76* Now that they’ve finally added Touch ID, I’m a happy guy. Bill pay is actually easier on the app compared with the web because the confirmation step is simpler. However, it’s not possible to modify payees on the app. But overall I’m happy. I’ve been using the app for several years, with no complaints. Easy and reliable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*