# Westfund Health Insurance — user reviews > 32 indexed App Store user reviews of Westfund Health Insurance by Westfund Ltd. - Source: https://appshunter.io/ios/app/westfund-health-insurance/id1320788065/reviews - App overview in markdown: https://appshunter.io/ios/app/westfund-health-insurance/id1320788065.md ## Newest reviews (10 of 32) ### 2/5 — Time Consuming Login *2024-09-17, version 1.35.1* Used to be able to log in to the app with a PIN. Following a recent update I now have to type my user/email address and password every time. The whole idea of having an app is quick & easy access … now it takes just as long as accessing my account via a desktop PC. So this update is counterproductive. ### 2/5 — It works, but… *2024-05-29, version 1.33.0* If I tap on either of the boxes to enter my email/username or password, it doesn’t bring up the iphone’s keyboard. I literally cannot login normally. I have to open up a different app, type my details out in a searchbar or whatever, then copy and paste my details into the Westfund app’s boxes. I’ve never had to do this with an app allegedly made by a professional company. Absolutely wild. ### 1/5 — The login button doesn’t work... *2020-06-30, version 1.14.0* It’s been almost a year now, the app still doesn’t have an update to fix the login button. Basically the app is useless as you can’t login.. very frustrating. ### 1/5 — Login button doesn’t work *2020-02-15, version 1.12.3* Login button doesn’t work ### 1/5 — Frustrating!! *2020-02-14, version 1.12.3* Useless app!! I can’t even register! ### 1/5 — Can’t login!! *2019-12-17, version 1.12.2* There is no way to log into the app!!! ### 1/5 — Login button doesn’t work *2019-11-24, version 1.12.1* Seems to be an issue in the past based in other people’s reviews. Login button doesn’t work. So annoying ### 1/5 — Can’t login *2019-05-13, version 1.10.0* Can’t even login as the login button is always greyed out. ATM it’s rubbish don’t bother downloading it ### 1/5 — Can’t even login *2019-03-10, version 1.8.0* How can you use this app when the “login” button doesn’t even work. Who made this app?? ### 1/5 — Log on *2019-02-09, version 1.6.9* It’s ask for username I try with my membership no won’t let me login ## Most critical reviews (10 lowest-rated) ### 1/5 — Never seems to work? *2026-07-01, version 1.48.0* Almost every time I’ve tried to use the app there is a technical error and told to try again later. Waste of time. ### 1/5 — This app is pointless *2025-11-11, version 1.44.2* The app won’t ever let you log in. You will always be met with a problem connecting and told to try again or log out. Starting to consider changing health funds ### 1/5 — App Never Works *2025-09-11, version 1.43.0* Unfortunately the app never works. Never opens, always says error and is always down. This makes it incredibly hard to make claims so much so we are looking at swapping health funds for someone more reliable. ### 1/5 — Westfund “upgraded “ *2025-05-08, version 1.41.1* App revision freezes ### 1/5 — REALLY NEEDS WORK *2024-10-11, version 1.36.0* The app is horrendous to use and doesn’t even have a forgot password option. When it rarely works it will usually crash on me. Very frustrating ### 1/5 — A *2024-06-02, version 1.33.0* Update is a fail Can’t upload supporting documents … ### 1/5 — Login doesn’t work *2022-06-14, version 1.25.2* Seeing a generic “system error” message on login. Am using member number + dependant code with temp password. ### 1/5 — 0 stars - Useless- cannot log in *2020-11-03, version 1.16.2* Cannot log into the app even when removing the 0 from the dependant code. ### 1/5 — Can’t login *2020-08-09, version 1.15.0* App does not work, fail ### 1/5 — Login button remains greyed out at all times *2020-07-25, version 1.15.0* Cannot login to the app as the login button remains greyed out at all times Very frustrating. Either fix or remove from the App Store Running iOS 13.6 on an iPhone 11 Pro ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-02-09, version 1.46.0* Great app ### 5/5 — Easy app, great people *2024-05-03, version 1.32.7* Simple app which is easy to navigate. Great people available on the phone if you ever need them. Happy with Westfund ### 5/5 — A+ Awesome app *2022-08-10, version 1.28.0* Love all the new features 😃 ### 5/5 — Great so far *2021-10-16, version 1.21.1* I have had the app for about a year and had no troubles yet. I like that I can submit claims by phone. ### 5/5 — Loving the new app *2021-05-26, version 1.18.1* Loving the new app ### 4/5 — Remaining limits? *2020-08-12, version 1.16.0* Please add remaining limits on extras, Thank you ### 4/5 — Easy to use *2019-07-04, version 1.10.1* Great app just needs to show my remaining limits for my extrad ### 3/5 — User Interface & Experience *2026-02-15, version 1.46.0* The Westfund team are great but the tech is lacking. The app interface and experience needs modernising and the addition of iPad compatibility and dark mode would be useful. However, I will always take lower premiums over tech….just some feedback to stay relevant in the health insurance arena. ### 3/5 — Where’s Logout?? *2024-03-04, version 1.32.7* Where’s the logout function?? ### 2/5 — In 2025…really? *2025-10-07, version 1.44.1* Download this app and take a trip back to 2005 with an app that only works when it fancies, and needs to be deleted and reinstalled every month or so. When you call up to find out the problem, apparently there isn’t one. Ever. Literally EVERY other app I have works seamlessly - as does my phone - so I’m pretty sure it isn’t me. Westfund: do better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*