# Westgate Resorts — user reviews > 97 indexed App Store user reviews of Westgate Resorts by Westgate Resorts, rated 3.90/5 from 7 ratings. - Source: https://appshunter.io/ios/app/westgate-resorts/id1420179204/reviews - App overview in markdown: https://appshunter.io/ios/app/westgate-resorts/id1420179204.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 1 ## What do users think of Westgate Resorts? Overall sentiment: negative **Pros** - 💳 Easy payment processing - 📱 Convenient all-in-one platform - 🎯 Useful for checking reservations - 🏆 Good loyalty program integration - 📍 Access to resort information **Cons** - 🐛 Constant crashes and freezing - ❌ Login failures and authentication issues - ⚠️ Frequent error messages - 🔄 App kicks users out unexpectedly - 🐌 Extremely slow performance - 📄 Poor UI/UX design - 🔐 Biometric and PIN features don't work - 📊 Account information won't load - 🚫 Features don't function properly - 🔄 Requires constant reinstallation - 💔 Outdated loyalty tier information - 📱 Mobile check-in doesn't work - 🎫 QR code missing or not displaying - 🔗 Broken links and navigation issues **Commonly reported bugs** - App crashes when clicking 'My Stay' or 'My Account' - Login loop - users stuck on login screen - Terms and conditions screen causes crash - App closes when viewing reservation details - System errors on login attempts - Payment submission never completes - Activity waiver submission fails - Home screen doesn't load on launch - Account number not displaying despite being added - Loyalty program QR code missing - Biometric and PIN authentication non-functional - App freezes during navigation - Error messages appear randomly - Timeout errors on connection attempts - Outdated app version not updating - Password reset links don't work properly - Broken links to resort documents and information **Most requested features** - Complete app redesign and overhaul - Improved stability and crash prevention - Better authentication system - Faster load times - Clearer information presentation - Working biometric login - Functional mobile check-in - Real-time loyalty tier updates - Better WiFi connectivity at resorts - Working payment submission process - Access to account documents - Functional reservation booking system - Dark mode option - Simplified navigation flow ## Newest reviews (17 of 97) ### 2/5 — Love Westgate but the app jacks up the price *2026-08-04* I stay at westgate hotels a lot and was told by staff to get the app. Went to book in Vegas and there was almost a 30% price increase on the app versus just going to their website. Very sad ### 2/5 — Still ‘Oops’ pages *2026-04-07, version 3.0.2* Nicer graphics, too bad broken links are still present. Such as ‘Owner Tips’. Strictly speaking not the app’s problem. Website has always been slow and has dead ends. ### 2/5 — Not a Good App *2026-01-28, version 2.12.184* This app is terrible. If it ever loads, you still get booted out after trying to look at almost anything inside of it. Unfortunately the app is about as good as their marketing and sales. ### 2/5 — App Downfall *2025-11-25, version 2.12.184* Areas to improve ### 2/5 — Clunky and broken *2025-10-12, version 2.12.184* Half the features do not work, like mobile check in. Navigating to find the functions that do work is painful. It crashes more than it should. ### 2/5 — Keeps shutting off *2025-08-19, version 2.12.184* Not useful at all. App keeps shutting off ### 3/5 — QR code missing on my app *2025-08-04, version 2.12.184* My concierge was very quick to let me know that I am supposed to have a QR code in the top corner of my app. I uninstalled the app and reinstalled it. It didn't show up. ### 2/5 — Not user friendly *2025-07-03* I did a chat to figure out how to order pizza on site. Was told I could do it within my stay on the app. So I downloaded it. But there is no option for ordering, unless it just won’t load because the wifi here is sooo bad. 30minutes later we drove over to order and will go back to pick it up. Next time we will eat off resort. Just as easy. ### 1/5 — Horrible *2025-05-19, version 2.12.184* App keeps closing out as soon as you log in . Cannot do anything on the app ### 1/5 — Decepcionado *2025-04-12, version 2.12.184* Nadie resuelve los problemas, y cada vez que voy a pasar vacaciones el Resort está más deteriorado. Creo perdí mi inversión ### 1/5 — Frustrated Owner *2025-01-31, version 2.12.160* Probably the worst travel app I’ve ever used difficult login, non-responsive clunky set up and after all that could not get the owner discount. forcing owners to use this silly app is ridiculous and counter productive, just delete the app and issue an owner or loyal card. I don’t think anybody will become loyal because of this app. ### 1/5 — Glitchy *2024-12-29, version 2.12.160* This app NEVER works correctly. I am unable to check in for stays. It takes forever to make a payment. I constantly have to exit and reopen because it freezes. It is useless. ### 2/5 — Needs to be fixed *2024-12-26, version 2.12.160* Ever since I’ve had it the app always shuts down on me won’t me let look thought my information, stays or bills without glitching. ### 1/5 — App errors *2024-12-13, version 2.12.160* Every time I try to go on the app I continuously get errors I’ve deleted the app and then re-downloaded it several times ### 1/5 — Not worth it *2024-12-07, version 2.12.160* Worse application, every time I try to see my stay or anything I just get an error and closes by itself. Delete it and installed it again and same thing. Is the worse application, I really don’t know why they still have it! ### 1/5 — Big Fail *2024-10-11, version 2.12.126* As a first time guest, this app is the customer interface for amenities, restaurant reservation, possible FUTURE ownership. It’s soooo buggy and locks you out randomly. Why would I ever store payment info or buy anything from such a poorly developed app? The revenue loss from such a poor interface has to be staggering. 🤨 ### 1/5 — Worthless *2024-10-05, version 2.12.126* They made me use it during my stay. I updated it (I already had it) and it only connected ONCE with nothing to add to my stay. The rep. said to use it to connect to wifi. Never happened. I forget how much I hate it until I need it and then I remember. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bug Filled *2026-05-13* Too many bugs, can’t even mobile check-in, links don’t work, this app has been a disaster for years. ### 1/5 — Crashes constantly!! *2026-01-15* We just became owners and were excited to look through the app and do all our payment/account info there but every single time I click on “my stay” or “my account” it immediately crashes!! So annoying!! Hope the website itself works! It appears these issues have been ongoing for years per the reviews! They’ve have plenty of time to fix the app! ### 1/5 — App sucks *2026-01-14, version 2.12.184* Every time I click on view details of my stat the app shuts off. ### 1/5 — Worthless app *2025-12-06, version 2.12.184* I just want to confirm an iminent reservation and find out about the late check in procedure. I don’t want a bunch of commercials and I am tired of always having to search through worthless stuff to find what I need. ### 1/5 — App keeps crashing *2025-12-04, version 2.12.184* I am no longer able to use the app as it constantly crashes. I have deleted the app and reinstalled it. As soon as I click on my reservation, the App will crash again. ### 1/5 — Crashes frequently *2025-12-02, version 2.12.184* As an owner, I have used this app since its inception. Even with the update it crashes frequently The design of the app and flow are convoluted. This is NOT user friendly. It NEEDS to be completely revamped by a better developer. Look at the ratings vs similar businesses. ### 1/5 — The app is awful. *2025-11-12, version 2.12.184* The app glitches out. It doesn’t let you log in ### 1/5 — Buggy *2025-08-16, version 2.12.184* Doesn’t really work. Kind of like the hotel ### 1/5 — Biometrics and PIN don’t work! *2025-07-20, version 2.12.184* Worst app for handling authentication. Every time I opened the app to use it, I have to login each time with username and password. Forget the biometrics and PIN, they don’t work. It still prompts to login with username and password. ### 1/5 — Buggy *2025-07-20, version 2.12.184* The app is useless at this point everything you click gives an error message. Then when you click on your account information the app just closes. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app good resorts *2026-05-12* I like the new refresh they did on their app. Makes it easier to navigate the resorts ### 5/5 — Westgate Owner Since 2001 *2025-01-03, version 2.12.160* I couldn’t be happier with my decision to become a Westgate owner! The resorts are absolutely stunning, offering luxurious accommodations and world-class amenities that make every vacation feel like a dream. Whether I’m relaxing by the pool, enjoying a delicious meal at one of their restaurants, or taking part in family-friendly activities, there’s always something amazing to do.The flexibility of the ownership program is also a huge plus. I love being able to choose from so many incredible destinations, ensuring each trip is unique and memorable. The staff is always professional and welcoming, going above and beyond to make every stay perfect.Becoming an owner with Westgate has truly elevated my travel experiences, giving me and my family a lifetime of unforgettable memories. I highly recommend it to anyone looking for a premium vacation experience! ### 5/5 — This is what I gave this place of four stars *2024-10-28, version 2.12.126* The blue waterslide has a drop at the end who scared me. You have to be at least seven to go down the slides like the blue or yellow. ### 5/5 — Great app *2024-06-18, version 2.12.113* Good app ### 5/5 — Great app *2024-04-18* I have been an owner for the past 5 years and I really like how I can make payments and check my usage on the app. ### 5/5 — Love the app, everything you need in one place! *2024-02-06* Using the Westgate App has been an absolute game-changer for me! From the seamless booking process to the user-friendly interface, every aspect of this app has exceeded my expectations. I love how easy it is to search for rooms, compare prices, and make reservations all in one place. Plus, the exclusive deals and discounts available through the app have saved me so much money on my travels. Whether I'm planning a last-minute getaway or booking in advance, the Westgate App is my go-to choice. Highly recommend to anyone looking for a stress-free booking experience! ### 5/5 — Helpful *2022-07-12, version 2.8.5* The app is very helpful and it works well with the loyalty program. ### 5/5 — I am impressed *2019-03-14* I am glad the team finally has decided to develop an App. For IOS, there are still some features I would like to see, however “Great Job” ### 5/5 — Great resource *2018-12-19* Glad to see Westgate finally has an app. It is brand new and I’m still checking it out but so far it appears to be very useful and convenient. I can make payments, book travel and even explore the different resorts. I think this app will be very beneficial. ### 4/5 — Huge quality growth *2019-10-15, version 2.3.1* This app had a great improvement over the last months!!! Specially because of a very important feature: payment history. To be perfect and get 5 stars, still need to include the total amount of payments (like 25/60 - twenty five payments out of sixty)! This is very simple and will be a must. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*