# Westlake MyAccount > Mobile account management for Westlake Financial Services customers. (iPhone/iPad app by Westlake Services, Llc.) - Source: https://appshunter.io/ios/app/westlake-myaccount/id829080115 (this page in markdown: same URL + `.md`) - Developer: [Westlake Services, Llc](https://appshunter.io/developer/829080118) - Category: Finance - Price: Free - Rating: 4.75/5 from 188,336 App Store ratings · 224 written reviews indexed - Age rating: 4+ - Requires: iOS 14 · 126 MB - Languages: English - Released: 2014-03-10 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/westlake-myaccount/id829080115/reviews.md ## What is Westlake MyAccount? Westlake Financial Services account holders now have access to manage their accounts directly from mobile devices. Westlake mobile application includes features to make a payment, sign up for a recurring payment, access payoff information, and much more! ## Key features - Manage accounts on mobile - Make payments - Sign up for recurring payments - Access payoff information - Account management tools ## What do users think of Westlake MyAccount? Overall sentiment: negative **Pros** - 🚀 Convenient payment options - 👍 User-friendly app - 🤝 Helpful customer service - 💳 Easy account management **Cons** - 🐛 Buggy app with login issues - 💸 Excessive fees and charges - 🔍 Lack of transparency in billing - 🤯 Poor customer service experience - 🤖 Unreliable automated systems **Commonly reported bugs** - App crashes and freezes - Payment processing errors - Inconsistent account information - Difficulty logging in and accessing account **Most requested features** - Ability to change payment dates - Improved app stability and performance - Enhanced payment scheduling options - Better communication and notifications ## Recent user reviews (10 of 224) All indexed reviews: https://appshunter.io/ios/app/westlake-myaccount/id829080115/reviews.md ### 1/5 — Please do your self a favor and don’t use this bank *2026-08-15, version 5.4.8* Please do yourself a favor and consider all of your options before financing a vehicle through them. I was in a rush to get a car because I needed one, and unfortunately, I jumped into this deal without fully considering the consequences. I was charged an extremely high 33% APR, and when I fell short on one payment, I still paid $500 of the $580 that was due. Despite only being $80 short, my vehicle was repossessed before I had gotten paid to be able to make the pay ment not even a month later . The entire experience was frustrating. I felt like I was constantly being given the runaround, and it seemed as though the priority was making money rather than working with or supporting their customers. I’m sharing my experience so others can make an informed decision. Please take your time, shop around, compare lenders, and read the terms carefully before signing anything. I wish I had done the same. And customer service sucks ### 1/5 — Do not go with this company. *2026-08-15, version 5.4.8* Absolutely do not under any circumstances work with these people, find a loan company who respects you. They do not care about you whatsoever, make it near impossible to speak to a human or provide any sort of customer service worth anything. And when you do they play dumb and never answer any questions you have. Take my warning and go elsewhere please it’s for your own good. ### 1/5 — Can’t connect to a real person *2026-07-31, version 5.4.8* I been trying to connect to a representative and all they doing is looping me around with ai. Cannot connect to a real person to talk about my concerns. The option won’t even allow me to ask anything. ### 1/5 — Refinancing ASAP *2026-07-30, version 5.4.8* This apps easy auto pay feature doesn’t work at all! The worst part is the bank acknowledges that, but will still hold any unpaid bills against you. You would think they would fix the bug in the app that prevents making paying bills easier. I now have a repossession on my credit report due to this, which I will be disputing! I’m highly dissatisfied in the performance of this app ### 1/5 — terrible customer service, if any at all. *2026-07-19, version 5.4.8* please get a real answering system, the ai response is a waste of time and is no real help. ### 1/5 — Trash *2026-06-30, version 5.4.6* I do not recommend taking out loans with this bank. The interest rates are simply exorbitant and the customer service is terrible. ### 2/5 — Not great. Garbage company? *2026-06-22, version 5.4.4* Unlike most banking apps I can’t find a way to see previous payments or really much detail in general other than upcoming payment. I signed in on the day my first car payment was due to see that it said the next payment is scheduled for next month. Started an online chat on the website to verify they saw a payment for that day and was told the first payment has to be submitted manually. What?! Was I just going to be charged a late fee had I not checked? I went in to immediately make a one time payment online from the website on a computer (not in the app) and noticed there is a $5 fee for using a debit/credit card that I don’t believe had been disclosed in the app. Maybe it was there but I didn’t remember seeing it. I removed that and added my bank account info instead. I made the payment around noon eastern time on a Friday. I noticed the payment had not come out of my bank acct yet so I checked the app and could not see any acct activity. Once again I had to go sign back into the website from a computer where thankfully it did show the payment it had just not removed it from my account yet. Not sure if this is a garbage company or just a garbage app. I only used them because that’s what this specific dealership offered. I’ll likely very quickly refinance through a different bank and get away from Westlake. They should be embarrassed of this garbage they put on the App Store. ### 1/5 — Straight to jail, all of you *2026-06-17, version 5.4.4* this app is criminal, these people should all be in jail. i go to edit/increase the autopayment and despite there clearly being a tab for payment amount, that feature apparently does not exist. i'm not allowed to increase the autopayment amount. i think, "whatever, they can't stop me from making one time payments". so after already filling out my card for the autopayments and storing it, it has me fill out all my information AGAIN for the one time payment. (they have my card stored, they just want to annoy me out of paying more than the minimum). whatever, i have my card memorized. i enter the info again and click save card for future purchases. i'm already mad at this point so i put $1000 (more than i was going to pay). error processing payment. no problem, i'll try again. wait, the card that i JUST SAVED is gone. i'm expected to enter my card info for the third time despite the fact that they for sure have my card saved perfectly fine and will be billing it monthly. i put $2000 this time because i'm even more mad. error processing again. at this point, i'm thinking maybe my bank is declining these charges. i have one more option which is to fill out my bank name, account and routing number, and pay directly. i figure if that doesn't work then it's probably my bank. well, it worked that time, so after deliberately setting up all their bs dead ends i could finally make a payment. straight to jail, all of them. disgusting, disrespectful, and scummy behavior. i'm not stupid, i know what you're trying to do. i hope on one grateful day, god sends you down a bureaucratic spiral of e forms as you beg to get into heaven, only to be helplessly met with error messages and outsourced customer service lines while hell's burning hold music crescendos. ### 1/5 — Bunch of thieves *2026-06-10, version 5.4.4* They charge you a “processing fee” each time you pay your monthly car payment which is $5. That’s an extra $60 a year. Processing fee for what?? Bunch of thieves is what they are. Never financing a car through Westlake again and telling everyone I know to stay away from them. ### 1/5 — Hurt my Credict Rude people *2026-05-25, version 5.4.4* I got my vehicle from a dealer who uses Westlake financial. He sold us a truck for $22,000 but the Credict appeared as if he sold it for $25,000 that’s to begin with The car was involved in an accident and the insurance would only pay $22000. Westlake called me and wanted to assist on my behalf but was soon stopped by the insurance company and advised they can’t help. This caused a delay in payment as I was not sold Gap insurance. I have been making payments however confused and now they said I was late 2 months in a row. When you call you get rude Spanish reps that don’t seem to know what to do or how to treat certain situations and overall are rude ## Frequently asked questions about Westlake MyAccount ### What can I do with the Westlake MyAccount app? The app allows Westlake Financial Services account holders to manage their accounts directly from their mobile devices. Key features include making payments, signing up for recurring payments, and accessing payoff information. ### Is the Westlake MyAccount app free to use? Yes, the Westlake MyAccount app is free to download and use. There are no upfront costs or subscription fees associated with managing your Westlake Financial Services account through the app. ### What information do I need to use the app? To use the app, you will need to be an existing Westlake Financial Services account holder. You will likely need your account credentials to log in and access your specific account details and management features. ### Can I set up automatic payments through the app? Yes, the app allows you to sign up for recurring payments. This feature enables you to set up automatic payments for your Westlake Financial Services account, ensuring timely payments and avoiding late fees. ## Version history (last 5 releases) ### 5.4.8 — 2026-07-13 UI enhancement and fix bug ### 5.4.7 — 2026-07-06 UI enhancement and fix bug ### 5.4.6 — 2026-06-30 UI enhancement and fix bug ### 5.4.4 — 2026-05-18 UI enhancement and fix bug ### 5.4.3 — 2026-04-27 UI enhancement and fix bug ## Apps similar to Westlake MyAccount | App | Rating | Price | Category | | --- | --- | --- | --- | | [Oportun: Savings & Loans](https://appshunter.io/ios/app/oportun-savings-and-loans/id1011935076) | 4.7 (289,164) | Free | Finance | | [Amazon Flex Debit Card](https://appshunter.io/ios/app/amazon-flex-debit-card/id1528468737) | 4.7 (6,842) | Free | Finance | | [Fortiva Account Center](https://appshunter.io/ios/app/fortiva-account-center/id1300379323) | 2.1 (82) | Free | Finance | | [Lyft Direct Powered By Payfare](https://appshunter.io/ios/app/lyft-direct-powered-by-payfare/id1447167741) | 4.9 (61,150) | Free | Finance | | [Dairyland®](https://appshunter.io/ios/app/dairyland/id1097543360) | 2.5 (40) | Free | Finance | | [Bristol West Insurance](https://appshunter.io/ios/app/bristol-west-insurance/id1473647523) | 4.8 (6,076) | Free | Finance | ## More apps by Westlake Services, Llc - [WFI MyAccount Mobile](https://appshunter.io/ios/app/wfi-myaccount-mobile/id1361498235) - [My Westlake Portfolio](https://appshunter.io/ios/app/my-westlake-portfolio/id1436568719) - [Northlake MyAccount](https://appshunter.io/ios/app/northlake-myaccount/id6497566927) - [Simcoe Repo](https://appshunter.io/ios/app/simcoe-repo/id6733225679) All apps by Westlake Services, Llc: https://appshunter.io/developer/829080118 ## Related topics [westlake financial](https://appshunter.io/ios/topics/westlake-financial) · [westlake](https://appshunter.io/ios/topics/westlake) · [westlake myaccount](https://appshunter.io/ios/topics/westlake-myaccount) · [westlake financial services](https://appshunter.io/ios/topics/westlake-financial-services) · [my account westlake financial](https://appshunter.io/ios/topics/my-account-westlake-financial) · [five lakes finance](https://appshunter.io/ios/topics/five-lakes-finance) · [ally bank auto](https://appshunter.io/ios/topics/ally-bank-auto) · [western funding my account](https://appshunter.io/ios/topics/western-funding-my-account) · [auto finance](https://appshunter.io/ios/topics/auto-finance) · [westlake flooring mobile](https://appshunter.io/ios/topics/westlake-flooring-mobile) · [westlake flooring](https://appshunter.io/ios/topics/westlake-flooring) · [my westlake portfolio](https://appshunter.io/ios/topics/my-westlake-portfolio) · [westlake portfolio management](https://appshunter.io/ios/topics/westlake-portfolio-management) · [my account](https://appshunter.io/ios/topics/my-account) · [5 lakes finance](https://appshunter.io/ios/topics/5-lakes-finance) · [1199seiu myaccount](https://appshunter.io/ios/topics/1199seiu-myaccount) · [onemain financial brightway](https://appshunter.io/ios/topics/onemain-financial-brightway) · [wfs](https://appshunter.io/ios/topics/wfs) · [auto loans](https://appshunter.io/ios/topics/auto-loans) · [west texas state bank](https://appshunter.io/ios/topics/west-texas-state-bank) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*