# WESTlink — WESTlink On Demand

> On-demand shared bus service booking for the West of England. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/westlink/id6444671934 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings · 36 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 134 MB
- Languages: American English
- Released: 2023-03-27
- Data updated: 2026-09-13
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/westlink/id6444671934/reviews.md

## What is WESTlink?

Get on board WESTlink, your new shared on-demand bus service in the West of England.
WESTlink is a new type of bus service and meets the needs of people who may not be in easy reach of existing bus routes or rail lines, or where no service currently exists.
Space on the bus can be easily booked by the app, which plans a route based on where other passengers are going so that it can pick up and drop off more people to places nearby.
Passengers will be collected and dropped off from some existing bus stops, and also ‘virtual’ bus stops. The service will link passengers to major bus and rail services for their onward journey, and also some key destination points. It runs without a fixed timetable or route and is booked ‘on demand’ or up to a day in advance.
The service will operate within 3 zones: North, South and the Future Transport Zone, covering the vast majority of the West of England region, outside of Bristol and Bath city centres.
When you book, the service will allocate you to the most efficient pick up and drop off nearest to your start and end destinations, depending on the route and requests from other users. You can book on demand or up to a day in advance for yourself and up to 4 passengers.
Using the app will also notify the arrival time of the vehicle, so there is no need to leave home before necessary. Everyone will have a guaranteed seat as they are prebooked.
Ticket prices will match fares on West of England buses. All concessionary passes are accepted on this service.
HOW TO USE
Create an account. Download the WESTlink app and follow the simple signup steps.
Book a ride. Enter your pick up and drop off addresses, choose the ride that works best for you, and tap Book ride.
Meet your driver. Check the app to find exactly where to meet the vehicle. It may be a short walk from where you are, but your designated pickup point helps to cut down on detours and make your journey faster!
View a map of the zones and find out more information about WESTlink at www.westlink.app

## Key features

- On-demand bus booking
- Shared rides
- Flexible routes
- Real-time arrival notifications
- Book up to 5 passengers
- Zone-based service

## Recent user reviews (10 of 36)

All indexed reviews: https://appshunter.io/ios/app/westlink/id6444671934/reviews.md

### 1/5 — Very useless service

*2026-06-11, version 4.27.1*

A very disorganised company that lacks structure and understanding of what “Time” is.

### 1/5 — Inconsistent

*2026-03-25, version 4.26.10*

West link used to be good but now it is so inconsistent with the bookings I booked the bus 2 days in advance and it cancelled so i booked again a day in advance and that ended up cancelling aswell so i had to book it again as it was my only option to get home and the driver was not moving even though the time until pick up was slowly going down it’s just not good enough.

### 1/5 — Not an alternative to buses

*2026-02-18, version 4.26.3*

Wanted to use it as an alternative for when the main buses are acting up and I’m waiting around for an hour or more but it just tells me to use the normal bus route

### 4/5 — iPad App

*2026-01-14, version 4.26.1*

Would like an IPad App.

### 1/5 — Worst bus service

*2025-11-14, version 4.22.2*

Drivers constantly cancelling on you, or lying about you not being there ect honestly use uber at least they’ll turn up and not leave you out in the rain

### 1/5 — Poor service

*2025-10-24, version 4.22.2*

WESTlink service in Bristol has been unreliable and terrible lately. Buses don’t arrive on time and drop-off times are abysmal too

### 1/5 — No idea of what to do

*2025-08-08, version 4.22.2*

Tried really hard to use this service but only works if you are computer savvy with a smart phone. I wanted to go to the park and ride in Bath but was told they didn’t go there. I knew they did so after saying I would contact South Glos they agreed they did the journey but didn’t have any buses. After which I took the car!!! The one star is because they did answer the phone.

### 5/5 — Awesome!

*2025-05-10, version 4.20.2*

I’ve been using WESTlink daily for about two years and I’m very satisfied. It’s both cost-effective and convenient! You just need to get familiar with how it works. It isn’t Uber!

### 1/5 — Worst bus service ever

*2025-03-14, version 4.17.106*

No matter how much I try book a ride it always says they have none available, even though I see multiple driving past me as I try to book.
This is constant absolute worst bus service out there you cannot rely on them for any time keeping at all they are always late or cancel your ride. So bad if I were you I would just get an uber at least they will turn up

### 5/5 — Great

*2024-12-05, version 4.17.4*

Good one

## Frequently asked questions about WESTlink

### What is WESTlink?

WESTlink is a new on-demand shared bus service operating in the West of England. It's designed to serve areas not easily reached by traditional bus routes or rail lines, offering a flexible and convenient way to travel.

### How do I book a ride with WESTlink?

To book a ride, you first need to create an account within the WESTlink app. Once registered, enter your pick-up and drop-off addresses, select the most suitable ride option, and confirm your booking. You can book for yourself and up to four other passengers.

### What are the ticket prices and payment options?

Ticket prices for WESTlink are designed to match the fares of existing West of England buses. The service also accepts all concessionary passes, making it an accessible option for many passengers.

### Where does WESTlink operate?

The service operates within three zones in the West of England: North, South, and the Future Transport Zone. This covers a significant portion of the region outside of Bristol and Bath city centres.

### Can I book a ride in advance?

Yes, you can book your ride on demand or up to a day in advance. This flexibility allows you to plan your journeys ahead of time, ensuring you have a guaranteed seat for your travel.

## Version history (last 5 releases)

### 4.30.0 — 2026-09-08

Performance improvements and bug fixes

### 4.29.1 — 2026-08-09

Performance improvements and bug fixes

### 4.27.1 — 2026-04-29

Performance improvements and bug fixes

### 4.27.0 — 2026-04-27

Performance improvements and bug fixes

### 4.26.12 — 2026-04-13

Performance improvements and bug fixes

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
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- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*