# Westmark Credit Union Mobile — user reviews > 60 indexed App Store user reviews of Westmark Credit Union Mobile by Westmark Credit Union, rated 4.80/5 from 5,374 ratings. - Source: https://appshunter.io/ios/app/westmark-credit-union-mobile/id1019601567/reviews - App overview in markdown: https://appshunter.io/ios/app/westmark-credit-union-mobile/id1019601567.md - Rating breakdown: 5★ 4,709 · 4★ 548 · 3★ 85 · 2★ 12 · 1★ 20 ## What do users think of Westmark Credit Union Mobile? Overall sentiment: neutral **Pros** - 👍 Convenient mobile banking - 💡 Helpful chat feature - 🚀 Easy to navigate app - 🔒 Secure login options - 👍 Great customer service - 👍 Reliable credit union **Cons** - 🐛 Inconsistent transaction updates - 🐛 Frequent app crashes - 🐛 Login issues and forced reviews - 🐛 Incompatibility with newer devices - 🐛 Buggy app updates **Commonly reported bugs** - Delayed deposit processing - Disappearing/reappearing charges - Inability to log in or reset password - Crashes and freezes on login **Most requested features** - Ability to add cards for online payments - Zelle integration - Customizable account order - Pending transaction visibility - Apple Watch app support ## Newest reviews (16 of 60) ### 2/5 — Can’t transfer *2026-05-28, version 4021.0.3* Last update bugged the transfer option. ### 2/5 — New update?? *2026-04-07, version 4020.1.1* With this new update it takes forever for my account to show. Have to keep refreshing and sometimes it’s says error can’t receive information. ### 4/5 — Navigation *2023-09-18, version 4009.1.1* It was a little hard to navigate at first. Im guessing I still don’t have all of it but I love the bank so much I’m willing to be patient enough to learn it! ❤️ ### 5/5 — Pretty solid *2023-08-08, version 4008.1.0* The chat feature is super easy and helpful! ### 5/5 — Great app *2023-08-04, version 4008.1.0* Amazing feed back, it can be slow at times but let’s me know exactly what I need to know ### 3/5 — Westmark Review *2023-06-28, version 4007.2.1* I don’t like that I can’t put extra money in my Visa account anymore. I always get charged extra pennies for interest. I don’t always get into bank the same day the charge shows up on my account. I don’t think that is right. It’s good for Westmark, but not the customer. ### 4/5 — My checks *2023-06-26, version 4007.2.1* The checks I received are very poor quality. I can’t take a picture to pay a bill. They aren’t readable. ### 5/5 — Exceptional! *2023-05-18, version 4007.2.1* Westmark has been AMAZING for all of my needs! Loans, savings, checking, credit cards! Love it! ### 5/5 — Love the mobile app!! *2023-05-17, version 4007.2.1* I love the app!! It is so easy to use and makes banking with WestMark amazing! I don’t ever want to change banks truly love being a Westmark banker! ### 4/5 — Review *2023-05-16, version 4007.2.1* The app is easy to use and allows quick access to all my accounts. ### 5/5 — Westmark Review *2023-05-05, version 4006.0.1* It is wonderful to be able to access my accounts and move money as needed! The process is easy and secure. Thank you. ### 5/5 — Very easy app to navigate through. Makes handling accounts easy! *2023-03-25, version 4006.0.1* Love the Face ID! The app is easy to maneuver through. ### 3/5 — Update Frustrating *2023-01-16, version 4005.5.0* Up until the last update, I loved using this app. Now charges appear/disappear for days making it very hard for me to monitor how much I have in my account at any given time, the app continually logs me out making me re-log in(despite hitting the “remember me” feature and using the same phone every time) each time I open it, and even when I do log in, sometimes it will just kick me out between going to the quick snapshot and actual account details. I’ve tried removing stuff my phone thinking maybe I didn’t have enough space and it still does all this. Love this bank, though! ### 3/5 — Bugs and Maintenance Shut Downs *2022-12-24, version 4005.5.0* There’s a few bugs - most have been fixed with the new version; But they disable the app for maintenance every few months for a couple of days to fix them. ### 4/5 — What happened? *2022-12-14, version 4005.5.0* The app is fine no complaints. But I used to be able to view the account snapshot on my Apple Watch, but now I can’t all the app to my watch. I don’t know if I’m missing something or if it’s just not there. That’s my only concern. ### 2/5 — Cat add card *2022-11-05, version 4002.1.2* This app is terrible!! Can’t make a loan payment on it, cause it won’t let me add a card. It closes the typing feature every time. Have deleted the app and re installed still won’t work. I have contacted support no help. ## Most critical reviews (10 lowest-rated) ### 1/5 — I can’t deposit checks *2025-06-22, version 4017.1.1* All it keeps saying is full screen is required ### 1/5 — estoy restringido para agregar tarjeta para hacer pagos en línea. *2024-08-04, version 4013.2.0* Eh intentado hacer un pago con mi tarjeta de atm y poder realizar los pagos por la aplicación sale una leyenda que estoy restringido. Cuál es el motivo si pudiera cancelar mi crédito con su banco lo haría me piden indentificacion para hacer un pago de en efectivo. Que loco. ### 1/5 — Forced reviews *2024-03-03, version 4012.1.0* In the middle of doing something else, this app will force you to do a review. It will completely interrupt everything else you are doing. I recommend a different bank. ### 1/5 — Update Ruined the App *2022-09-24, version 4002.1.2* I loved this app prior to it’s latest update. Since the update it’s horrible! It can take DAYS for charges to show up even in pending. Even when the charges do show up, sometimes the charges randomly disappear and then reappear later. It makes it really hard to monitor your bank account and balance if you rely heavily on digital monitoring. The app is user friendly, I’ll give them that, but otherwise it’s disappointing. The drastic lag in up-to-date, current, correct balance information makes it useless much of the time. ### 1/5 — App is terrible *2022-05-19, version 3023.4.0* How does this app have 4.8 stars? It is the worst app ever, it never works right. I get so many error messages on a regular basis. Sometimes the screen is just blank. They really need to do better. ### 1/5 — Poor upgrade *2020-06-10, version 3012.4* App was working great until the recent “upgrade”. Now security is so strong it takes me 5 min to get into the app. Face ID won't automatically kick in like the previous version. They tried to make it better but went the wrong direction. ### 1/5 — The app is not up to par *2019-11-26, version 19.2.50* There are several features about this app that drive me nuts, the worst is probably the lack of a way to get support without waiting on the phone forever. I spent over 20 minutes on hold just trying to reset my password, as I haven’t used it in months (account was setup to facilitate a loan) and wound up having to hang up before talking to a person. There needs to be an option for that on the app. I had to visit the full site where I was asked a bunch of questions that did not pertain to me, about where my vacation home is...my paternal grandmother’s first name...it was all very confusing and frustrating. I’ll have to call again tomorrow to see if I can change my password. ### 1/5 — Delays in deposits *2019-11-04, version 19.2.50* There is always a delay in my deposits whether it be through the mobile app, or direct deposit. The frustration is that there is no delays when taking money from the account. These delays have left me with several insufficient funds when there is money sitting in the “deposit” slot but isnt “accepted”. This is a very outdated way of doing things and it is clear that westmark is not as efficient as other banks that this process is smooth. This issue needs to be addressed immediately! ### 1/5 — App *2019-11-01, version 19.2.50* Most frustrating app ever. Every time I log in it makes me answer a security question. Which is fine. The problem is the questions it asked me I never answered before. I have fought this for 3 years resting my account over and over again. I have even contemplating switching banks. ### 1/5 — App not working *2019-07-04, version 18.3.80* Your app for iPhones has not been working for at least 2 days ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2024-09-05, version 4014.0.0* I’ve been with Westmark for nearly 20 years. They are absolutely perfect for my needs! ### 5/5 — Blackfoot Branch *2024-06-29, version 4013.1.0* I just want to give a shout out to the Blackfoot Branch! Everyone is always so kind & helpful! Thank you! ### 5/5 — James (Jim) and Vivian Strong *2024-06-18, version 4013.1.0* We love Westmark and everyone that works there- they take very good care of Jim and me- Jim and I remarried 1 1/2 years ago-we originally got married in 1969 - we had three sons- - had to go up and now we are very happy together- our Sons are very happy we are back together— I was welcomed at Westmark from the first day I came to the office- they always are very kind and friendly- thank you- ### 5/5 — Awesome Credit Union *2024-03-17, version 4012.1.0* I opened my account when I moved to Idaho. They have advised me on the many options the bank has and have answered any question no matter how silly it seemed with a smile… when I moved out of Idaho I kept this credit union active. I just couldn’t close the account. I moved back to Idaho and I am so happy I stayed with them. I highly recommend this credit union to anyone who needs a bank. Thank you Westmark Credit Union for your professionalism, caring about the little guy/gal, always with smiles on your faces, and great phone assistance. I have never had a bad or troubled interaction with you. You are so appreciated! Thank you!!!! ### 5/5 — Monthly statements review *2023-12-07, version 4010.2.1* I wish you would go back to the old statements. The new ones don’t give you a place to balance your checkbook. I give the new statements a 1! ### 5/5 — My opinion of Westmark C. U. *2023-09-27, version 4009.1.1* Trust worthy, caring, ### 5/5 — Very useful app! *2023-09-10, version 4009.1.1* I love the app, it makes everything so easy. I just with you guys had Zelle but other than that it is awesome! ### 5/5 — Service online banking *2023-08-23, version 4008.1.0* Service professionally and kindness ### 5/5 — Meh *2023-08-23, version 4008.1.0* I’m not a fan of seeing my credit score all the time, on the home screen. Kinda feels like an ad. ### 5/5 — Convenient! *2023-08-15, version 4008.1.0* This app is really convenient! I don’t have to drive to the bank to cash a check or keep mental notes on how much money I have. I can see it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*