# Westpac — Finance

> Secure and smart mobile banking app with money management tools. (iPhone/iPad app by Westpac Banking Corporation.)

- Source: https://appshunter.io/ios/app/westpac/id299111811 (this page in markdown: same URL + `.md`)
- Developer: [Westpac Banking Corporation](https://appshunter.io/developer/299111814)
- Category: Finance, Utilities
- Price: Free
- Rating: 4.60/5 from 343 App Store ratings · 636 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 247 MB
- Languages: American English
- Released: 2008-12-17
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/westpac/id299111811/reviews.md

## What is Westpac?

Are you banking with the best app in town? Australia’s Best Banking App three years running* - secure, smart, and packed with handy tools for everyday banking. With the latest security features and payments made simple, you can bank with confidence. 

You'll also have access to money management tools and insights, designed to make it easier to plan, keep track of things and increase your money confidence. 

Business banking? Switch seamlessly from personal to business banking in the App, so you can manage your money in one place. 

Things you should know: 
*This claim is based on The Forrester Digital Experience Review™ of 4 Australian mobile banking apps in Q3 2025. 

Read the Westpac Online Banking Terms and Conditions at westpac.com.au/westpacliveterms before making a decision and consider whether the product is right for you.

Apple, the Apple logo, Apple Pay, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
©Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

## Key features

- Secure banking
- Smart tools
- Money management
- Financial insights
- Personal and business banking
- Easy payments

## What do users think of Westpac?

Overall sentiment: neutral

**Pros**

- 🚀 Quick and efficient
- 🔒 Secure banking
- 👍 User-friendly interface
- 💡 Convenient features like cardless cash withdrawals

**Cons**

- 🐛 Crashes and freezes
- 🔑 Login issues due to customer ID format limitations
- 🕰️ Slow performance and loading times
- 🤖 Unreliable chatbot/virtual assistant
- 💤 Frequent log-outs and loss of saved login details

**Commonly reported bugs**

- Inability to log in due to customer ID format issues
- Transactions not displaying correctly or in the right order
- Repeated crashes and freezes, especially after updates
- Quick balance feature not working reliably

**Most requested features**

- Dark mode option
- Improved transaction history and budgeting tools
- Support for Apple Pay and other mobile payment options
- Better notification system for account activity
- Ability to customize app layout and features

## Recent user reviews (10 of 636)

All indexed reviews: https://appshunter.io/ios/app/westpac/id299111811/reviews.md

### 5/5 — Safest bank for big payments amount on online transactions

*2026-08-21, version 12.1.5*

OTP and dynamic cvc features put westpac security more reliable.How i wish westpac offer dynamic CVC on E-wallet accounts.

### 5/5 — Good service

*2026-08-11, version 12.1.4*

Have banked with Westpac for more than 50 years with no-problems

### 1/5 — Still no dark mode

*2026-08-11, version 12.1.4*

Still no dark mode. How hard is it?

### 1/5 — Chat does not work

*2026-08-10, version 12.1.3*

Unable to renew term deposits in app!!!!!! Useless

### 5/5 — Service

*2026-08-06, version 12.1.3*

Very good

### 4/5 — Good but an annoying bug

*2026-08-05, version 12.1.3*

Generally good app. But recently it’s become impossible to set up a future dated BPay payment in the app. I am pretty sure I used to do this by tapping on the word “Today” but that no longer works.

### 5/5 — Satisfied

*2026-08-05, version 12.1.3*

Helpful members going out of their way to assist me with my queries and dilemmas

### 3/5 — Great app, but has a bug

*2026-08-05, version 12.1.3*

A great reliable app until the recent update. I now lose my favourite accounts every single day and they all automatically hide. I reached out to Support and they said it should sort itself out. What a strange response… very frustrating.

### 1/5 — Frustrating

*2026-08-03, version 12.1.3*

I'm genuinely disappointed with the app. It crashes every couple of minutes, the transactions don't come through from Thursday so i can't have data on my budget until Tuesday

### 2/5 — Customer phone support

*2026-07-31, version 12.1.3*

Westpac employee support over the phone was not helpful . This lady was snarky and had sour tone

## Frequently asked questions about Westpac

### What does the Westpac app do?

The app provides a secure and smart platform for everyday banking. It includes tools for managing your money, gaining financial insights, and making payments easily. You can also switch between personal and business banking accounts within the app.

### What are the key features of the Westpac app?

Key features include secure banking with the latest security measures, smart tools for everyday transactions, money management tools, financial insights to increase money confidence, and the ability to seamlessly manage both personal and business banking.

### Is the Westpac app free to use?

The app itself is free to download and use for banking services. However, like many financial apps, it may have in-app purchases or associated fees for specific banking transactions or services, which are detailed in the terms and conditions.

### What devices is the Westpac app compatible with?

The app is designed for mobile devices. It is compatible with Apple devices such as iPhones, iPads, and Apple Watches, leveraging services like Apple Pay. Specific compatibility details for operating system versions can typically be found on the app store listing.

### Who is the Westpac app for?

This app is designed for Westpac customers who want to manage their finances on the go. It is suitable for individuals managing personal accounts and for business owners who need to oversee their business finances, offering a unified platform for both.

## Version history (last 5 releases)

### 12.1.5 — 2026-08-20

• Minor Enhancements & Bug Fixes.
• Improvements to Password Reset and Customer ID recovery experience.

### 12.1.4 — 2026-08-11

• Minor Enhancements & Bug Fixes.
• Improvements to Password Reset and Customer ID recovery experience.

### 12.1.3 — 2026-07-28

• Minor Enhancements & Bug Fixes.
• Improvements to Password Reset and Customer ID recovery experience.

### 12.1.2 — 2026-07-13

Our latest version includes
• Manage your subscriptions: Find and cancel eligible subscriptions without needing to contact the merchant.
• Cardless Cash: Withdraw cash using your phone – no card needed.
• Minor Enhancements & Bug Fixes.

### 12.1.0 — 2026-06-29

Our latest version includes
• Manage your subscriptions: Find and cancel eligible subscriptions without needing to contact the merchant.
• Cardless Cash: Withdraw cash using your phone – no card needed.
• Minor Enhancements & Bug Fixes

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## More apps by Westpac Banking Corporation

- [Westpac Banking for iPad](https://appshunter.io/ios/app/westpac-banking-for-ipad/id533641772)
- [Westpac Share Trading](https://appshunter.io/ios/app/westpac-share-trading/id960923041)
- [Westpac Schools Program](https://appshunter.io/ios/app/westpac-schools-program/id1193779555)
- [Westpac EFTPOS Air](https://appshunter.io/ios/app/westpac-eftpos-air/id6445883540)
- [Westpac One](https://appshunter.io/ios/app/westpac-one/id6504743354)

All apps by Westpac Banking Corporation: https://appshunter.io/developer/299111814

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*