# Westpac — user reviews > 636 indexed App Store user reviews of Westpac by Westpac Banking Corporation, rated 4.60/5 from 343 ratings. - Source: https://appshunter.io/ios/app/westpac/id299111811/reviews - App overview in markdown: https://appshunter.io/ios/app/westpac/id299111811.md - Rating breakdown: 5★ 260 · 4★ 51 · 3★ 11 · 2★ 4 · 1★ 17 ## What do users think of Westpac? Overall sentiment: neutral **Pros** - 🚀 Quick and efficient - 🔒 Secure banking - 👍 User-friendly interface - 💡 Convenient features like cardless cash withdrawals **Cons** - 🐛 Crashes and freezes - 🔑 Login issues due to customer ID format limitations - 🕰️ Slow performance and loading times - 🤖 Unreliable chatbot/virtual assistant - 💤 Frequent log-outs and loss of saved login details **Commonly reported bugs** - Inability to log in due to customer ID format issues - Transactions not displaying correctly or in the right order - Repeated crashes and freezes, especially after updates - Quick balance feature not working reliably **Most requested features** - Dark mode option - Improved transaction history and budgeting tools - Support for Apple Pay and other mobile payment options - Better notification system for account activity - Ability to customize app layout and features ## Newest reviews (10 of 636) ### 4/5 — Good but an annoying bug *2026-08-05, version 12.1.3* Generally good app. But recently it’s become impossible to set up a future dated BPay payment in the app. I am pretty sure I used to do this by tapping on the word “Today” but that no longer works. ### 3/5 — Great app, but has a bug *2026-08-05, version 12.1.3* A great reliable app until the recent update. I now lose my favourite accounts every single day and they all automatically hide. I reached out to Support and they said it should sort itself out. What a strange response… very frustrating. ### 2/5 — Customer phone support *2026-07-31, version 12.1.3* Westpac employee support over the phone was not helpful . This lady was snarky and had sour tone ### 3/5 — Verify ID broken *2026-07-28, version 12.1.3* Needed the app to verify my ID. Requires both an Aussie drivers license and and passport. I don't have a drivers license. Bank says online verification will accept other IDs and only requires one ### 4/5 — Ongoing Quick Balance Issue *2026-07-14, version 12.1.2* I have not been able to access account information in Quick Balance for months no matter what I try and when I try to provide feedback about the app it fails 😠😠😠, both phone and app are updated to latest version ### 3/5 — Cashless deposit *2026-06-29, version 12.1.0* The app should be cashless deposits enabled. Since you can now withdraw without the physical card. Cashless deposits would work the same method except your putting money into your account not withdrawing from it. This will remove the need for the physical card completely. ### 1/5 — Not happy *2026-06-29, version 12.1.0* Logs me out everytime I send money, & I have to log in again. It’s like it’s limited, I can’t make payments to more than 2 account holders without logging me out. If that’s security that’s annoying! ### 1/5 — Bad call centre handlers *2026-06-25, version 12.0.4* It is shocking how bad their call handlers are - thanks for keeping offshoring these roles to India ### 1/5 — App simply won’t work, no access *2026-06-24, version 12.0.4* Reinstalled, phone restarted, reset password, called the phone line - Not even a trip into the branch will fix it, and the phone system simply directs me to the app.. which I can’t access for some unknown reason! How am I supposed to accept the home loan when the app locks me out ad nauseam and not a single human at Westpac can assist me, because they’re a bot that somehow doesn’t even make use of a basic LLM. Unbelievable. ### 4/5 — Miss L.J Green *2026-06-23, version 12.0.4* Great internet bankings is ideal. Best fee free account I have ever had. Keep it up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still no dark mode *2026-08-11, version 12.1.4* Still no dark mode. How hard is it? ### 1/5 — Chat does not work *2026-08-10, version 12.1.3* Unable to renew term deposits in app!!!!!! Useless ### 1/5 — Frustrating *2026-08-03, version 12.1.3* I'm genuinely disappointed with the app. It crashes every couple of minutes, the transactions don't come through from Thursday so i can't have data on my budget until Tuesday ### 1/5 — Customer service *2026-07-30, version 12.1.3* Trying to ask about my joint account issue and to deposit a cheque online, called customer service, got put on hold for 40 mins, got transferred to 5 different departments and they hang up on me. No one has an idea how to fix it and tell me to go to a branch. Your branch teller told me to go back online to do it. Try connect through chat, wait for 3 hours was advised the most general information. If those general information helped, I wouldn’t reach out to customer service would I? What a joke ### 1/5 — Still no dark mode *2026-07-28, version 12.1.3* Still no dark mode. How hard is it? ### 1/5 — Worst application experience *2026-07-20, version 12.1.2* The worst experience trying to submit an application for credit card. Got transferred to 4 different teams, then to go to branch, branch then told me to call online. After a whole day of this mess, I still have not managed to submit an application and will go to a different provider. Waste of time ### 1/5 — Can’t even open the app *2026-07-14, version 12.1.2* Worse customer service and app ### 1/5 — Notifications fail *2026-07-13, version 12.1.2* The app has one fatal flaw. You see a notification on your phone but if you open the app there is nowhere to find the notification , it's gone, not in your phone's Notification Center, not in the inbox just gone , making Westpac notifications useless and adding to the risk of fraud ### 1/5 — It is a very poor application. I have spent two days trying to get the application on my iPhone. *2026-07-09, version 12.1.0* 1/10 ### 1/5 — Terrible customer service *2026-07-06, version 12.1.0* AI chat bot is completely useless. Wait times to talk to a banker are very long. Then when they bother to respond, they close the window after 10 minutes of being idle after taking an hour to write back in the first place. Nobody at westpac is giving consistent responses to the same issue. Does anybody know what they’re doing? Nobody is able to address the issue raised and they do not follow up on feedback or questions. They just ghost you. ## Most praised reviews (10 highest-rated) ### 5/5 — Safest bank for big payments amount on online transactions *2026-08-21, version 12.1.5* OTP and dynamic cvc features put westpac security more reliable.How i wish westpac offer dynamic CVC on E-wallet accounts. ### 5/5 — Good service *2026-08-11, version 12.1.4* Have banked with Westpac for more than 50 years with no-problems ### 5/5 — Service *2026-08-06, version 12.1.3* Very good ### 5/5 — Satisfied *2026-08-05, version 12.1.3* Helpful members going out of their way to assist me with my queries and dilemmas ### 5/5 — Westpac *2026-07-19, version 12.1.2* We have been with Westpac since we came to Queensland, many, many years ago, they have given us wonderful service always, totally recommend. ### 5/5 — Good *2026-07-19, version 12.1.2* Very good ### 5/5 — Hey your app is broken *2026-07-09, version 12.1.0* I fixed it don’t worry. ### 5/5 — FANTASTIC speed *2026-07-02, version 12.1.0* Nice & efficient service. ### 5/5 — DARK MODE *2026-06-29, version 12.1.0* Please for the love of god get dark mode as an option, the white is blinding ### 5/5 — Owner *2026-06-24, version 12.0.4* Thank you to the staff and managers for 500 % service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*