# WestStein — user reviews > 3 indexed App Store user reviews of WestStein by WestStein Ltd., rated 4.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/weststein/id1131192886/reviews - App overview in markdown: https://appshunter.io/ios/app/weststein/id1131192886.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 2 · 2★ 0 · 1★ 0 ## Newest reviews (1 of 3) ### 1/5 — DEUTSCHE SPRACHE FUER DIE APP *2018-08-10* Hii Bitte auch die deutsche Sprache einführen ## Most critical reviews (10 lowest-rated) ### 1/5 — Juan Rios *2024-09-02* This is a bank to avoid. They will keep your money without ever telling you the reasons why they kept the money. The worst, the money will not even be available in the account. While the transfer is received. they will never send you your money or return it to the sender. They do not respond to emails. It is a disaster ### 1/5 — Very poor *2024-07-23, version 2.9.4* I’ve had a western card for years. Used it a lot and loved it as we are abroad a lot They suddenly stopped it july 17th saying I need to upgrade. But won’t accept my I.d Pending transfers all lost. Customer services never answer or sort anything Complete let down Not recommended!!!! ### 1/5 — Login Problem *2024-04-09* iPhone 13 Login Problem White white Display Please reset this problem. **Developer response:** Hello! Sorry for the inconvenience, it's already been fixed ### 1/5 — Scam be careful *2024-03-05* I created an account and asked for a credit card, they charged me 5€ but I never received the card! So I used the virtual card! Suddenly, they've blocked my money and refuse to give it back! They've been asking me for documents and selfies for over a month and they're still charging me account fees and taking the piss out of me! I had to send them 8 photos and each time they ask me for a new selfie and refuse to refund my money! What a rip-off! Avoid this application **Developer response:** Hello! We do not have credit cards, we only have debit cards, in addition, we do not have a 5 Euro fee for receiving a card, all virtual cards are free. WS may refuse service in accordance with the EU policy on financial restrictions to NON-EU residents only if it is revealed that they have legitimate rights to reside in EU countries. ### 1/5 — Mai più *2024-02-01* Parto in vacanza e dopo varie semplici transazioni di max 20€ mi bloccano i pagamenti e mi ritrovo in vacanza senza un centesimo, assistenza pessima **Developer response:** Hello! It's sad to hear that, please write to our support email cardservice@weststeincard.com or to any of our social networks, we will definitely help you! ### 1/5 — Poor *2023-12-06, version 2.8.1* Very poor company, ### 1/5 — Frechheit! *2023-06-03* Bevor man überhaupt den seinen Account eröffnet hat, also vor der Verifizierung, soll man Geld einzahlen für Gebühren? Absolut unseriös! ### 1/5 — C’est Chiant *2022-12-27* Je reçois pas de code de confirmation sur l’ancien numéro si je veux mettre un nouveau numéro de téléphone dans le compte . Ça m’écrire de donner un code d’authentification Google or j’ai pas activé un tel truc dans mon compte . ### 1/5 — scam be careful *2022-03-14* I do not recommend WestStein. Since November, I received a transfer which was blocked at the reception. I could not use the funds, they do not want to return to the sender. I answered all their questions and provided all the requested documents. I don't understand what they want to do with my funds. they have been making me believe for 5 months that they have been waiting for their card issuer PFS CARD SERVICES IRELAND LIMITED. Every month, there are unknown withdrawals that are made with different amounts. I believe the 2 institutions are legal thieves who use their power to gently take money from certain customers who are unable to make themselves heard. ### 1/5 — Eigentlich bisher zufrieden *2019-05-08* Ich bin nun seit einem Jahr zufriedener Kunde GEWESEN. Seit dem 02.05.2019 ist mein Konto nur noch für eingehende Zahlung offen. Keine Benachrichtigung, keine Antwort auf meine Mail. Schade super schade. ## Most praised reviews (5 highest-rated) ### 5/5 — Waiting for approval *2024-05-30* Hello, how long does it take weststein platform has activated an account that is waiting for approval (I've been waiting for 1 week) Thank you for your return, Sincerely. **Developer response:** Hello! In rare cases, the check is performed manually, usually it takes from 1 to 3 business days, but in May we had a huge flow of clients, so the check was delayed, we apologize. ### 5/5 — Super macht weiter so *2023-11-09* Alles ok **Developer response:** Thank you very much, we are very pleased that you are happy with the app! ### 5/5 — Risolto il problema *2023-11-06* Tutto ok hanno risolto il problema **Developer response:** We greatly appreciate your feedback and are pleased to hear that you are satisfied with the application. ### 3/5 — Very satisfied *2023-11-06* This app is very helpful ### 2/5 — Non funziona app *2024-05-12* Dopo aver effettuato diversi aggiornamenti dell app il problema è rimasto lo stesso, una volta aperta la pagina principale l’app si chiude. Il problema persiste per circa un mese. **Developer response:** Hello! Unfortunately, we cannot accept card requests from NON-EU residents, otherwise we will receive a huge fine from the EU regulator. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*